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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My initial experience with ID.Me was helpful to me in obtaining my personal data on file. I assume that there's more to learn from using it in the future. Thank you.
LOGIN.GOV Was A Long Terrifying NIGHTMARE!... ID.ME Was A Short Bad Dream. Im 63 And Theres NO WAY My 86 Real Old Mother Could Have Pulled This Off. I Worked On Getting My Social Security Account Access From 7am This morning Until 2pm This Afternoon NON-STOP, NO BREAKS. I Was Locked Out Of Both Sites Many Times. It Was cRaZy nUtS! I Hope ID.ME Does A Followup Call With Me, Even More So For LOG-IN.GOV. I Fell If I Get To Explain What Happen To Me? I WOULD BE SERVING MY COUNTRY AND HUMANITY!
Easy to do, be mindful and READ THE INSTRUCTIONS! I am delighted tgat tech is being used for good purposes.
I contacted IDME to get a replacement social security card from the SS WEB SITE. I thought. I haven't received a copy probably because I didn't do the next step. A SS AGENT called before I could and thats where the confusion began with me and also the uncertainty about IDME
Using ID.me for the second time has made me feel better and secure about my Identity! I've been in Government websites looking for jobs and when they couldn't verify me. ID.me helped me. The company is Safe Secure and Reliable!
My experience with ID.me has been mostly positive because it offers a safe and reliable way to verify my identity online. It gives me confidence that my personal information is protected and makes accessing important services much easier. I did experience some technical issues signing in, which led to a misunderstanding with my account. However, I believe this can be resolved, and I look forward to continuing to use ID.me for my verification needs
Very difficult to maniver when you are elderly.
Need some pin an office like social security office. Trying to obtain DD 214
This was actually my second time dealing with ID.me and both times the uploading of docs was not initially affective. And at the end of the day you still really don't know if you did everything appropriately. I understand why services have started using this service as a way to cut down on fraud, but it really compounds the stress level of an already stressful process.
30% off at Maui Jim, please and Thank You! The only confusing part was having to figure out that the last 4 digits/letters in the discount code was actually the PIN on the Maui Jim website. Looking forward to seeing more discounts like this
The process was easy and without any difficulty. Thorough in making sure you are who you say you are.
In all fareness I was not happy with Id.me because of the unjust requirements:
1. Cellphone w particular carries. 2. No VOIP phone numbers accepted. As I have one for 25 years.
3. I have a State Drivers License but know many who do not. Reason along with State DMV Id's, (Reason) alot of Seniors and Elderly people dont have required documents that weren't available or existed years ago which is needed to get such id's.
4. As a an experienced computer operator / User system was challenging except the video call.
My son has autism and is non-verbal. When applying for his id.me account we went through all the steps in the process, but for some unknown reason, the system requested a short video conference to verify documents. When the agent found out that the person applying for the account has autism and is non-verbal, the process was stopped and the agent told us that my son would not be able to apply because he is unable to answer some questions. This is despite having all his documents, his legal guardian present, and he was there at the time, but cannot answer questions because of his disability
The verification process for Social Security Administration is horrendous! Login.gov required a second known public realm telephone number - I did not have that so they would not verify me. The link both Login.gov and ID.me sent to my iPhone was Rejected - I tried all suggestions to fix and none worked. There must be another way to do the verifications as not many folks will be able to ever get portal access to SSA!
Other then this stupid let me truck you into doing the second part of our server after you've said no it was great # NO MEANS NO 🧐
ID.me made the verification process simple and secure. I was able to complete my account setup quickly, upload my documents without issues, and access the services I needed. I recommend it for anyone who needs a fast and reliable identity verification.
I found it to be easily accessible, the fact that you have to video call makes it complicated for people to commit fraud and steel your information.
Potentially great tool. A bit complicated (busy), when trying to find the subject matter you interested in without a computer degree.
The experience was fast and easy, making the entire process smooth and efficient. The steps were straightforward, and I was able to complete everything without any confusion or delays. Overall, it was a positive and seamless experience that saved time and minimized any potential frustration.
Using ID me has reduced my stress levels and simplified logging in to my accounts. It makes it fast and easy to log in.
I did everything i was supposed to... I keep calling and it just says processing... please help me... you owe me 5 weeks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members