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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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After inputting all of my information and uploading the required documents including the selfie. I was unable to access the platform that I needed access too, to initiate my business.
I appreciate the help, and they made sure that you have what they needed, and they did the video call, the gentleman that I talk to was very professional and I appreciate all the help I got from you guys, Thank you and I really appreciate and refer to anyone that need this.
There was a conflict with my name. The agent was super helpful and walked my mom and me through the process of logging back into my accounts
It took me 3 days to finish the on-line identification and validation process, because not all the requirements for documents are made clear at the beginning. I had to visit my bank safety deposit box to retrieve a key document that the video verification agent needed to see in my hand. They want to see me holding the physical documents, and the scan-photo electronic copies are not enough. That was a surprise at the end of the process, that cost time.
You just fill out the form, some questions seem a bit over complicated or you might not know specific dates. Usually on these things if you give them a date within a few days of when you think the incident occurred it's not a huge deal. Hopefully I'm right.
It was a little hard for me but only because I did not have the right documents on hand when I tried the first time. After I had the right documents it was very easy
It was a simple and easy experience. It guides you through the process in a straightforward and understandable way.
I use ID.ME too login too the government and federal and state agencies im linked in on. And i absolutely love the services they provide me too keep my online data safe and protected.
I am easily intimidated when trying to complete tasks like this. I am 72 and my computer skills are limited at best. This went smoothly! Instructions were easy to follow and I completed my task without any issues whatsoever.
The process is easy for the agent was very helpful with the video call to set up is very simple to do easy instructions on how to do it really satisfied now I'm just waiting to see if I get my unemployment
Great experience with looking at my VA app. I have social security office also... hopefully soon I will receive my SSDI... the VA has approved me for a 100 percent unemployable... the social security office should expedite my claim..
If u follow directions it's sooooo easy to follow wat it is to do they help u get through your identity. I would send anybody to them Great Job
Two scammers had me use this and I'm pretty sure I got scammed because I didn't hear nothing back from them afterwards
I had trouble with ID me verify me, I tried it three or four times and no luck so I had to call customer service
Frustrating cause I identify myself thru the process then it locked me out and screen said, "Something went wrong".
My experience with all aspects of dealing with VA, in all departments has been totally satisfactory. The coordination between their departments is exemplary. You don't have to keep repeating your information to each and everyone with whom you are communicating, they already have your information at hand.
My recent experience with ID.me has been extremely frustrating. Once my pictures were taken, my name appeared incomplete in your records, with no option for me to correct it. I was advised to contact the Social Security Administration (SSA) to verify and correct my information. The SSA confirmed that their records are accurate. Despite this, ID.me continues to display my name incorrectly. This issue is not limited to me—several members of my family also have their names displayed incorrectly or missing information in this system, even though SSA records are correct. This indicates that this system needs to be updated to accurately reflect verified information from SSA.
I find it incredibly frustrating that I couldn't update my personal information through ID.me or IRS.gov without being forced to download yet another unnecessary app, speak with a representative who struggled with English and may not have been based in the U.S., and repeatedly upload sensitive documents like my Driver's License and Social Security card. ID.me's auto-verification system failed to reconcile my new home address with the old one on my license, despite multiple attempts. Altogether, this experience has seriously undermined my trust in both ID.me and the IRS.gov websites.
The desktop computer screen worked for the chat Agent to appear and be heard, but I was unable to be seen or heard by the chat Agent. So, she transferred that video chat to my cell phone, which was an unexpected resolution!
Signing up for an account is a breeze, the user interface is also straight forward. I was able to find what I needed on the home page. My main reason for using the system today was to create a payment plan which was easy and quick to to.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members