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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Well worth the trouble. It was fast and painless, especially the video chat. My Representative was professional, polite, easy to understand, and fast in collecting information required to verify my identity. I was hesitant about all this but found that it was definately worth continuing and finishing. Thank you!
Successful and very helpful. Everything was easy and accurate.
Hello Tamaria! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The video verification process was so much easier than trying to take images of my documents and the facial recognition process. That took over 2 months and my identity was still not confirmed. The agent was able to do so in less than 5 minutes and she was very pleasant.
Hello Ronald! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Fast, efficient and effective. Ease of use followed by agent professionalism while kind and respectful was surprisingly nice.
Hello Armando! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
My first doing this and it was a great experience they were helpful in everything
Hello Daniela! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I was so nervous about the video call but my agent was great! We were done in less than 5 minutes and I have nothing but positive things to say about the agent and the experience itself. Thank you all so much for making this quick and painless!
Hello Erin! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Very good experience and easy to understand i hope to have good results
Hello Enrique! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
This was my first time ever using ID mean overall it was actually fun I'm glad I have the experience. The skin in my face that was kind of weird because I have on my eyelashes in my head wrap and I couldn't take it off in public but overall it was awesome.A great customer service
Hello Elizabeth! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Better than tryinh to get thru to he rdd. What a joke. Staying at s reg place and the case worker ate a waste of time
Do not know what they are doing
Hello Eileen! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very good perfectly I understood correctly thanks for the help
Hello Emily! We are so glad that you were able to verify successfully. We’re thrilled that your experience was so positive. —Olivia, ID.me
It was awesome i like the way things were handled great
Hello Spencer! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Was helpful and I feel comfortable
Thanks for have a nice person
Hello Manuel! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The online verification process was easy. It took me less than 5 minutes to upload my documents and complete the Zoom call to verify my identity. The representative on the call (Linda) was very professional, patient, and approachable. Well done!
Hello Michael! We’re so happy that your experience with Linda was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
The agent was courteous and helped immensely to aid the process of proving identity for Texas unemployment benefits
Hello John! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
It was very good and fast I did everything that took forever to do on my own it cut it done to only about 10-15 minutes
Hello Brandon! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
The assistant is friendly and helps you quickly.
Is fast and safe
Hello Gloria! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Satisfied I was able to register although with some difficulties, but the video call agent was very gentle.
Hello Sory! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your feedback. —Olivia, ID.me
Had some issues with audio and video and the ladies helping me were very knowledgeable and friendly.
Traci
Hello Traci! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I thought it was odd that I had to do this and somewhat off putting. But after the brief chat with the agent, Beverly I was relieved that the process was secure and easy to follow.
Hello Carla! We’re so happy that your experience with Beverly was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I needed to use this service in order to access benefit information from a US government agency. The app worked perfectly, and I was able to upload my ID docs and do a follow-up video call with an agent from ID.me. Everything was relatively easy and straightforward. The only minor negative was that I had to tap buttons twice for just about every step, but that really didn't impact the usability in any measurable way.
Hello Jeff! We’re happy you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We are always looking for ideas to improve, and I’ll pass yours along to our team. —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cristi! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me