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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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He was nice it went very good I liked it you should have more people just like him and respectful
A little complicated at first. I was very satisfied at the end. Overall very pleased and grateful.
Hello Henry! Thank you for your 4-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Was fast and easy. Great customer service. Was a nice and pleasant person to talk to
Hello Lindsay! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Hello Deshon! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Fast easy and simple very helpful doesn't take long to do.
Hello Gregory! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Servicio 5 estrellas………,……………………………… son lo mejor de lo mejor
¡Hola Leonel! Nos disculpamos sinceramente por esta experiencia. Por favor envíenos un correo electrónico a [email protected] para obtener ayuda. ¡Gracias! —Olivia, ID.me
Hello Mekhi! So glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your 5-star review of your experience with ID.me. —Olivia, ID.me
I passed identification and it was difficult for me only because I don't speak English, but basically everything is clear and not difficult at all
Hello Liubov! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
Helpful assistance was nice and professional and it is very much convenient as well
Hello Marcus! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Hello R.H.! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Very satisfied, professional, pleasant to talk to, the interview went smoothly, the video was very clear
Hello Francis! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
I was directed to ID.me by a state government agency. This had me about as excited as anticipating a root canal. However, the process was easy, intuitive, and quick. The customer service agent was outstanding and professional. The experience greatly exceeded all expectation.
Hello Joe! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Overall great. Not hard to do and my interviewer was great
Hello Kimberly! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Started out on different paths due lack of knowing what and how.
Hello Alexander. Glad to hear that you were able to complete your verification. Thanks for taking the time to share your experience. Your feedback will help us improve as we move forward, and I’ll pass it along to our team. –Olivia, ID.me
It was easy quick and reliable. I really was surprised at how easy it was
Hello Malika! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
Hello Carl! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
ID verification was super easy. The step by step instructions and overall guidelines was phenomenal. Video call was super easy and the representative was courteous and able to ID me quickly by following her instructions
Hello Arun! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
I needed to join a video conference to verify my documents due to some changes I had in my phone number and address. Lamara was incredibly sweet and kind and made this experience extremely enjoyable.
Hello Derek! We’re so happy that your experience with Lamara was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me
Hello Brian! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
No beating around the bush, straight forward and to the point, professional
Hello Joel! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —Olivia, ID.me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clarissa! We’re so happy that your experience with our member support agent was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —Olivia, ID.me