ID.meReviews 39,179

My experiences with anything the government puts together is to punish those of us that have to use it. We're coming up with all this bull$#*! you guys desire require changing password can't use the same password. Well then let's get back to the freaking 60s and 50s where there was no damn computer. We didn't have hackers back then you people that rate these programs make a couple million dollars from whomever and then you turn around and sell it to whomever for another million dollars, so they can get into the programs that's my experiences with your guises patterns.

Theyre one of those companies that put you on an error loop with no way out. I wasted over an hour messing with this company. Did everything they told me to. And I just got a circle of error codes that just led to one another. I belive they just threw something together in order to cash out on a government contract. Just collecting money from the government. Also collecting your information to do god knows what. Probably selling it.

As my review title indicates, if you are blind or low vision, you cannot use this website at all. Because the main thing is being able to take a picture of your state or drivers license ID. If you cannot do that, you cannot navigate this website on your own. Very frustrating! I imagine younger people who are really technologically advanced would not have a problem with this website. But I am much older and cannot use vision as a tool, therefore, this was an extremely frustrating website to try to navigate. I definitely needed a side person, who actually was having problems too. If there's another way of using a different website, I'd stay away from this one.

There's got to be another site that does this job. This one is absolute trash. They rejected valid documents twice and then made it almost impossible to get an answer as to why, much less a fix. After hours going back and forth with a chat bot and being told that a human would log on in "up to 10 minutes," (not to mention being kicked out of line twice), an ineffectual person said she was there to help but it was obvious that almost every response she gave was canned. It took another 60 minutes for her to fix a problem that she eventually admitted shouldn't have occurred in the first place.

I hate this process. Nothing seems to work correctly. Video selfie doesn't work. Long wait times on the video calls. Then the email afterwards wouldn't accept my info. Had to call the phone line which was so busy it doesn't even call through to people it just hangs up on you. Called an agent to get an appointment at an office. Out local office has been shut down and closest office is 1.5 hours away in a different state with first available appointment a whole week away. That agent then connected me back to the phone line where I waited 1.5 hours just to have that woman tell me she couldn't hear me and to call back. Absolutely ridiculous! Still haven't been able to get my id verified. This whole process is BS.