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Hottexhaust

4.6

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Hottexhaust Reviews Summary

The company has garnered a generally positive reputation for its product quality and prompt delivery, with many customers expressing satisfaction with their purchases and the competitive pricing offered. Customer service is often highlighted as responsive and helpful, particularly in addressing inquiries and facilitating quick shipping. However, concerns arise regarding order accuracy, complications with returns, and occasional service delays. Some customers reported difficulties in reaching support, indicating a need for improvement in communication. Overall, while the company excels in product offerings and delivery speed, enhancing the returns process and customer support accessibility could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
36
value
35
shipping
36
quality
30
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3,953 reviews

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Canada
1 review
0 helpful votes
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DANGER DANGER DANGER
March 12, 2021

TOOK $1000 on my CC, did not deliver Magnaflow exhaust. Contacted Magnaflow and the Part was discontinued years ago Magnaflow never received a PO from HOTEXHAUST. The don't answer the phone and Call block customers with complaints and forward it to voice mail. Once they have your $$ your call blocked! You will never reach another real person again. Orders outstanding. They don't return calls or Emails. Have filed a Compliant with CC VISA. Don't delay you complaint to your CC company. Hotexhaust will try and delay you past your recourse period with there BS. Call or Text Dan *******635 for more info

Date of experience: March 12, 2021
Texas
2 reviews
0 helpful votes
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After months of this item being backordered through another site, I was able to order this through Hottexhuast.com and it was delivered in 3 business days. My only question is: Where the heck were you 3 months ago when I was attempting to get this part then?
Thank you.

Date of experience: February 23, 2021
California
1 review
3 helpful votes
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I wish I had read these reviews before I ordered
February 22, 2021

Order 4 CATS over a month ago. 3 were delivered one is still on back order, I have no idea when it will be delivered. They hardly every answer the phone. When they do they lie about the delivery schedule. If you leave a message they NEVER return the call. Thy aren't even responding to my emails. I'm going to have to call my bank and lodge a dispute, Maybe that will get their attention. If you have ANY other choice about who to order from AVOID these guys!

Date of experience: February 22, 2021
California
1 review
1 helpful vote
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Magna Flow Exhaust System
February 18, 2021

Got a Great Discount 20% Off Super Fast Shipper
100% Satisfaction Great Communication Best Price On The Internet

Date of experience: February 17, 2021
New Jersey
1 review
0 helpful votes
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No issues. Would buy from again
February 16, 2021

I knew what exhaust I wanted and just googled the part number. Of all the places that had it for sale, hottexhaust Had a very comparable price but when I logged into the website They gave me a discount code immediately and it knocked the price down lower than any other website including eBay and Amazon. I researched the website hoping it was not a scam. Reviews were mixed but since they allowed me to pay with PayPal I assumed it would be safe. My exhaust was delivered about one week after it was ordered. I had an email with a tracking number 2 days after my order was placed. The package wasn't beat up or damaged at all. All the parts were there and I am happy with the purchase and the purchase experience.

Date of experience: February 15, 2021
Virginia
1 review
1 helpful vote
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Great and Speedy Service!
February 10, 2021

These guys came in clutch when no one else would. I live in California and it's hard to get a catalytic converter at a great price with all the requirements for the state I live in. Thanks hott exhaust!

Date of experience: February 9, 2021
New York
1 review
1 helpful vote
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Great deal and quick delivery
February 8, 2021

I've been researching the Magnaflow system for my 2009 Dakota 4.7 V8 a couple years now, so much that the price jumped $85. Of the 6 or 7 online companies, these guys offered a great deal and kept free shipping. They also made the use of the discount code very easy to understand and apply. The other places had code application on the confusing side. With this I expected a slow and unresponsive delivery. I was wrong about that, even with this coming from the west to east coast... was pleasantly surprised it got delivered quicker than est. And in good shape. Pulled the parts out of the box and it's all there and in good shape! So ended up paying less that I would have back in Jan. 2019 when I started looking! Would look to Hottexhaust again for future purchases, and suggest you do the same!

Date of experience: February 8, 2021
Florida
1 review
1 helpful vote
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Service from Canada
February 7, 2021

This company processed and shipped my order from stock in a day and it arrived at my door in Florida 3 days later. From Canada! Most companies I have delt with in the state take longer just to process the order. Also most companies especially on Ebay, dont stock anything they just order from someone else and have them ship the item. That tasks a long time sometimes. HottExhaust stocks what they sell and will tell you if they dont have it in stock. They had a winter sale going on and with the discount the price was excellent. They use Fedex (my fave) and it arrived with no damage. That alone was amazing. So if you need an exhaust system without the exhausting wait times this is the place to get it.

Date of experience: February 6, 2021
California
1 review
1 helpful vote
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Overall excellent. OEM quality California Compliant GM Catalytic Convertor system by Magnaflow. Perfect fit and everything necessary for the installation is included. Price was far lower than the dealership and core credit issued quickly.

Date of experience: February 3, 2021
California
1 review
0 helpful votes
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I was looking on-line for 2 catalytic converters, found HOTT Exhaust, looked at their ratings, called to make sure they were legit, and received them 3 days later. Yay! John was great!

Date of experience: January 19, 2021
Virginia
1 review
2 helpful votes
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It was easy to find and order the product that I needed, Great price plus I used the Christmas discount. The converter came in on time. It fits perfectly for my car. Event gaskets and bolts were included. Customer service was there to answer my call when I phoned them. Ery satisfied with the whole experience. Keep up a great work.

Date of experience: January 9, 2021
Georgia
2 reviews
0 helpful votes
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Fast Service. Great Pricing. Product was received in excellent condition. Product is just what I expected. Will do business with this vendor agin in the future.

Date of experience: December 28, 2020
Massachusetts
1 review
0 helpful votes
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Great price
December 25, 2020

The price was the best I found anywhere. The box was not factory sealed, but all parts were accounted for and appears that it uninstalled. Shipping time would have been fine, but UPS seems to be slacking off as of late and this is not do to the normal holiday rush. Hottexhaust.com has done well!

Date of experience: December 23, 2020
Texas
1 review
2 helpful votes
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Don't waist your time
December 16, 2020

Ordered on the 5th of December. I called today the 16th and was told it won't be shipped until the 30 of December now. I could have gotten it on Amazon a lot faster. So the guy in customer service says well I cancel the order and refund your money. Yes cancel my order and Ill order from someone who actually has it in stock. I wanted this new muffler sooner than the 30th. Even with the Black Friday discounted price its not worth the wait.

Date of experience: December 16, 2020
California
1 review
0 helpful votes
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Came ahead of time fit well. Had to purchase sensor from muffler shop that placed catalytic converter. Otherwise, no complaints.

Date of experience: December 14, 2020
Louisiana
1 review
0 helpful votes
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Very friendly and helpful. I have purchased from them before today and will continue to give them my business and refer my friends as they are the best and only company you ever need to deal with when it comes to exhaust. John is very courteous and helpful.

Date of experience: December 8, 2020
California
1 review
0 helpful votes
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Now What?
December 8, 2020

I ordered 2 Cats. On 12/01/20 and was charged for them. I received an email that says please confirm you received your order by clicking on the link below. This is where it brought me. NOW WHAT? If you ask me, leaving your customers wondering like this is a bad business practice.

Date of experience: December 8, 2020
service t. — Hottexhaust Rep
over a year old

Hello Steven
On December 1, an email with an ETA Update was sent to you providing the estimated time of arrival

From: Hottexhaust-Sales
Subject: Re: Your Order From Hottexhaust (#85642)-ETA UPDATE
Date: December 1,2020 at 6:30:29 PM EST
To: [email protected]

Hello Steven

item ordered is in a factory build, your order is in the factory direct ship queue
Scheduled to complete and ship December 18
You will receive a tracking email the morning after shipping

Canada
1 review
2 helpful votes
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Thanks Hottexhaust
December 8, 2020

Ordered some direct fit replacement Magnaflow cat's for my ride. After a week of order being delayed I contacted Hottexhaust vis email and phone. Within a day "John" contacted me any relayed the reason for delay-Item shipped but eta 2weeks.He offered me another product solution and shipped it overnight next day-no charge.
Thank's John and Hottexhaust!

Date of experience: December 7, 2020
California
1 review
0 helpful votes
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Best price on the magnaflow header I wanted plus fast free shipping. Can't beat it, thanks hotexhaust!

Date of experience: December 3, 2020
Canada
1 review
0 helpful votes
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Good service
December 3, 2020

Received my order well with in the time frame I was expecting. Also got exactly what I ordered. Customer service was very polite and helpful as well

Date of experience: December 2, 2020