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Hottexhaust

4.6

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Hottexhaust Reviews Summary

The company has garnered a generally positive reputation for its product quality and prompt delivery, with many customers expressing satisfaction with their purchases and the competitive pricing offered. Customer service is often highlighted as responsive and helpful, particularly in addressing inquiries and facilitating quick shipping. However, concerns arise regarding order accuracy, complications with returns, and occasional service delays. Some customers reported difficulties in reaching support, indicating a need for improvement in communication. Overall, while the company excels in product offerings and delivery speed, enhancing the returns process and customer support accessibility could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
36
value
35
shipping
36
quality
30
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3,953 reviews

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Washington
2 reviews
3 helpful votes
Follow Mark L.
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Avoid this business. I had to cancel my order through my credit card company. I received an email stating my catalytic converter had been shipped on 9/02/22 but the tracking number indicates that only a label had been created. When I called and finally got thru to a rep, I was told that it was drop shipped as a large load from Magnaflow and a tracking number would not be available. Also KNOW that a signature is required for delivery so if you can't take off from work, you won't be getting your delivery. No tracking... how will you know when to be home to receive delivery and to sign? BOGUS BUSINESS.

Date of experience: September 6, 2022
California
1 review
0 helpful votes
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Great company.
August 14, 2022

The part was received in just a few days. Will install it this week.
As an unexpected surprise, they are offering up to $75 for the return of the core.

Date of experience: August 14, 2022
Washington
1 review
4 helpful votes
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Avoid this Company
August 11, 2022

I ordered 2 catalytic converters on 7/19/2022. There was no indication that there was no stock available at the time of ordering. It has now been over 3 weeks without any update from this company. Any attempt to contact them by phone goes to a terminal hold and never gets answered. Any email attempts do not get responded to. This is definitely a "SCAM" company you want to avoid.

Date of experience: August 11, 2022
California
1 review
0 helpful votes
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Fast shipping great customer service
July 1, 2022

Product arrived on time extremely well packed with a foot or more of foam. Well priced and good customer service

Date of experience: June 30, 2022
Arizona
1 review
0 helpful votes
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Great Price Great Service
May 27, 2022

Got a Magnaflow Overland for my 2109 Chevrolet Colorado ZR2. Bought it Sunday and got it Wednesday, super fast. Love the price and the free shipping. Would definitely recommend to anyone shopping for any exhaust they have on their site.

Date of experience: May 27, 2022
Canada
1 review
0 helpful votes
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Excellent
March 13, 2022

Nothing much to say the site is simple straightforward help if you need it fast delivery
Just excellent. Heres an update.
Unfortunately my part wasn't the right one so had to return it. Returns are a little
Complicated 1st log in under your order section do refund request you get one email for that after they process it you will get a second email for the return instructions. Must be sent by some courier no Canada post. They also keep a percentage of what you payed for restock fee. Small company you must be patient it took 2 weeks a little to long.
You can call they do get back to you sometimes not right away.
Be sure your product works before purchasing
Returns are a pain and slow unfortunately
Good luck

Date of experience: March 12, 2022
Colorado
2 reviews
1 helpful vote
Follow Mark H.
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Sent me defective unit, bailed when pushed to correct their mistake. 'We'll just send you a return label because we're not going to be able to ship the right one'. Idiots. Both of these dipsticks have the personality of cardboard cut outs. Maybe their a little irritated because they can't run the business they own? Stay away-buy from reputable parts supplier because these clowns will let you down over and over. Google the address-it's some little hillbilly strip mall in Canada. THERE IS NO REASON WHY THEIR LINK SHOULD END UP AT THE TOP OF ANY SEARCH ENGINE ON THE WEB. They're just not any good.

Date of experience: February 17, 2022
Ohio
2 reviews
0 helpful votes
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Honda Civic muffler
October 18, 2021

I received my muffler in just three days. I installed it myself and got my Honda up and running right away. Thank you guys for all the help. I highly recommend you to anybody.

Date of experience: October 16, 2021
New York
1 review
0 helpful votes
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Good service
October 13, 2021

Customer service was good! I had a good experience pleasurable experience with the man who helped me on the phone.

Date of experience: October 12, 2021
Virginia
2 reviews
0 helpful votes
Follow John P.
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I needed new catalytic converters for my 911. I looked everywhere. Porsche found me some exhausts in Germany, but it would be a 3 week wait. They had OEM replacements from Magnaflow, so I look forward to getting these installed. The prices from everyone were outrageous, but they had fair prices and then a 20% discount, WOOOO HOOOO. I ordered the cats and they were here in days. I can say, they were not "blowing hot air out of their butts", and delivered as promised. I highly recommend you search www.hottexhaust.com first and save your self some time and money. Thank you again, look forward to installing the cats.

Date of experience: October 9, 2021
Canada
1 review
1 helpful vote
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Wrong part
September 9, 2021

I ordered ******* and got ******* mufflers I needed to put on my car so I could do a cruise but guess that isn't going to happen now

Date of experience: September 9, 2021
California
1 review
0 helpful votes
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100% satisfied!
September 5, 2021

Very happy with the price and service, also was able to track my order all the way to my door, I will definitely order again.

Date of experience: September 3, 2021
Massachusetts
1 review
1 helpful vote
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HORRIBLE
August 31, 2021

Do not buy from this company! Total nightmare. They take your money and pull a David Copperfield on you. I can't believe they have not been shut down. Had to get PayPal involved. I bet I called 50+ times and NEVER did anyone answer. I sent 10+ E-MAILS... POOOOF... DAVID COPPERFIELD! Do what you will but don't say I didn't warn you.

Date of experience: August 31, 2021
Canada
1 review
0 helpful votes
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Good service
August 20, 2021

Fast delivery! Had what I wanted for a great price. I'll see how the product is when I go and install it (magna flow cat back over land series)

Date of experience: August 19, 2021
New Jersey
1 review
0 helpful votes
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Total Dissatisfaction
August 9, 2021

I ordered a Stainless Steel exhaust, however what I received looks like it was assembled 4:30 on a Friday with leftover scrap piping with what looks like 20lbs worth of welds to fill in gaps from the extreme differences in pipe sizes. Top it off with the fact customer service is non existent as I've called twice and emailed over the course of a week and have yet to get a response.

Date of experience: August 9, 2021
California
1 review
1 helpful vote
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I bough a California certified cat for my 2013 Ford explorer in 0ctober 21 2019, paid almost $600 for it and $200 to get it installed. My car kept having same problem (cat code) my mechanic told me it was a faulty cat, so I contacted H. E after severals attempts finally someone responded and asked me for some test results which my mechanic did thru a computer and submitted them to H. E. I was ask to take cat to a local manufacturer in San Fernando California just to be told the cat had burns marks so for that reason warranty was void? And that my car had misfires so on so fort, the guy at counter seemed to be determined to make look like that he knew more than my certified mechanic. Anyways no money back, no replacement no warranty. So frustrating not getting help I gave up dealing with these people. Finally I saw a video on YouTube how to clean the Cat and I cleaned my original, put it back in my truck and code went away and car running properly. Please think twice to buy from this company. This is my Order # *******

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Ordered 3 months ago. They wont email me back and they wont call me back. Just want my money back and order from a different website

Date of experience: May 27, 2021
California
2 reviews
0 helpful votes
Follow Debra V.
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Quick service
April 29, 2021

Had part for California qualifications and sent my part quickly. I also loved the price and fact I get a rebate and free returning to get rebate on convertor! I love to save money

Date of experience: April 27, 2021
Canada
1 review
1 helpful vote
Follow Lisa P.
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I have dealt with this business many times over the years, and I always get the same results. Free shipping, actual intelligent advice, always the best price on Magnaflow products, always trying to help out where they can. I see reviews on here saying they want a refund and shipping takes too long but what else do you expect? We're in a PANDEMIC full of supply chain shortages. If they say a product is on backorder, it's because Magnaflow trusted them enough to tell them straight up about the delays. Any other distributor will lie to your face and tell you they have stock- WHICH IS IMPOSSIBLE IF THE MAGNAFLOW FACTORY ITSELF IS OUT OF STOCK! Use your brains people. If you can, ask for Oren or Valentina in customer service- they're awesome!

Date of experience: March 27, 2021
Canada
1 review
1 helpful vote
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Great experience
March 15, 2021

I was hesitant buying an exhaust online. So i called the 1 800 sales number. I spoke with a gentleman named John Grohovaz. Soon as I started talking to him I knew I would be buying my exhaust from them. John was polite, knowledgeable and answered all my questions with out hesitation. One of the best sales experience I have ever had keep up the great work John.
Thanks
Manny

Date of experience: March 12, 2021