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Hottexhaust Reviews Summary
The company has garnered a generally positive reputation for its product quality and prompt delivery, with many customers expressing satisfaction with their purchases and the competitive pricing offered. Customer service is often highlighted as responsive and helpful, particularly in addressing inquiries and facilitating quick shipping. However, concerns arise regarding order accuracy, complications with returns, and occasional service delays. Some customers reported difficulties in reaching support, indicating a need for improvement in communication. Overall, while the company excels in product offerings and delivery speed, enhancing the returns process and customer support accessibility could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy transaction. The catalytic converter is very well made
This came quick within a couple of days and had it installed the following day, it was quick and easy.
The fit was very good, had the studs pressed in, would have been nice to have had the nuts with it. Other then that, easy install.
I received my order very quickly, within 2 days. Using the website was also easy and I was able to get the right part for my car.
Don't do business with them customer service is non existent and excuses are a staple. IO mistakenly ordered the wrong part and it took almost 3 weeks and numerous phone calls between HOTT EXHAUST and MAGNAFLOW to get a RMA. AND BUYER BEWARE THEY CHARGE A 25% RESTOCKING FEE. Magnaflow is by far the most expensive parts I have bought and you would think they would have better customer service but all I got was the run around
Order two catalytic converters. Process was easy, shipping was efficient and verification process was great to ensure delivery and service.
I've used this company twice and the prices and processing are the best.
I got a magnaflow for 18 Ram Hemi 6.4 and was originally going to go with a full cat back, so I went with the muffler direct replacement system, super easy install less than an hour, and I'm thrilled with the quality and sound, not to loud... just right. Not to mention I saved $800. Going this way. Very happy.
Got them On Thank You! One of the bolts was Bad? I get a New one! And it's a perfect fit
Order placement was easy. Coupons were available for the best price. Delivery took 7 days, which I thought was reasonable, and I recieved alerts from FedEx throughout shipping. It appears to be the correct part, which I'll confirm when it's installed. I might be missing a gasket but I've contacted the company for further info. Unfortunately the installation guide link on the web site is not working.
Best
Fast shipping and good product but I've sent the pictures in for my recycling of the old converter and haven't gotten a response?
I have purchased 8 catalytic converters from Hot Exhaust and all transactions have been smooth and quick.
My first order with HOTT Exhaust has put them at the top of my list! Everything I wanted was available -- at a GREAT price -- and shipping was super fast. I only wish they had told me in advance they would require a signature upon delivery because I could have sent the parts to where I was working (SIGH).
Easy to order and quick shipping to boot!
That makes for a good shopping experience.
It fit perfect! Put it on my Honda CR-V 2008. No problem changing it Thank you.
Looked for a while at a particular exhaust for my truck. Came across Hottexhaust on another forum and decided to give them a shot. There was a 20% Black Friday coupon and that was huge. I immediately placed an order. Communication wasn't great and the order shipped directly from Magnaflow about a week later. I received the system today, unpacked it and saw that one of the ends is bent up pretty well. Not much protection inside the large box, which is surprising, given the cost of the system. Kinda bummed about the piping but I can work with that. I'm not sure I'd order from them again to be honest.
SO, I called in for some information based on a referral from another shop, and the person who answered to phone had absolutely NO PATIENCE! It was clear that if you were not asking him questions that he wanted to answer short and fast, he had not time for your call and even said out loud that he was hearing the questions and insinuated that it was the caller that had a issue and perhaps needed to speak to another person, which I politely agreed, then he slapped us on hold and left us there. BAD BUSINESS! I am in customer service and if I treated people from all walks who called in, then I would not even have a job to write a review. All we can do is pray for angry people today and bless them!
I was extremely disappointed that my order did not arrive on time. The order's arrival was pending! Customer service was contacted. I did not receive any responses, however!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members