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HotelwizReviews 1,813

3.8

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Hotelwiz Reviews Summary

The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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Illinois
1 review
0 helpful votes
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Helpful
May 22, 2023

Was good all around cheap rates sent to nice hotel were my experience was also nice

Date of experience: May 21, 2023
Kentucky
1 review
0 helpful votes
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Catastrphic
June 20, 2023

We reserved and paid for a hotel room at the Days Inn in Osceola AR for May 13th. Upon arriving, they would not honor our stay due to the fact that they did not have any rooms available except a King presidential suite. The gentleman (hotelwiz) on the phone assured us that they would have to honor our booking. We ended up paying again for the suite and upon verification that the room was paid for again, your employees said we would get a refund. After calling at least 3 times, now we are told that the refund would happen in 10 to 15 business days. Not happy that you knew the room was not honored and you would not refund the money. Hoping to get a good outcome after spending many hours on this already!

Date of experience: May 21, 2023
Colorado
1 review
0 helpful votes
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Wiz
May 20, 2023

It was a pretty good service. But make sure to check the actual websites before booking through this third-party. In Vegas the resorts often offer exclusive rates on their websites. I could've gone my three days for $99 total, but instead ended up paying over 300 on this website. Nonrefundable

Date of experience: May 20, 2023
Texas
1 review
0 helpful votes
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Need an extra night
May 20, 2023

I needed an extra night hotel website for same room was $46 more. Prompt booking received a fraud alert from my bank (little nervous) but confirmed purchase. No issues at checkin. Very pleased with the extra search to save a few dollaes

Date of experience: May 20, 2023
North Carolina
1 review
0 helpful votes
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First timer!
May 20, 2023

Very impressed and took only 5 minutes. Will definitely be my go to site!

Date of experience: May 20, 2023
Texas
1 review
0 helpful votes
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Money was stolen
May 19, 2023

Not good worse thing to happen to helpful sights. My hotel canceled on me so j still git charged

Date of experience: May 19, 2023
Missouri
1 review
0 helpful votes
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Terrible
June 18, 2023

I cancelled my reservation because the hotel was under construction. The hotel management did not object, I called Hotelwiz and told then that I need to cancel, they said that they will call the hotel. According to the hotel management, Hotelwiz sent an email and the hotel management confirmed that they did NOT charge me, so Hotelwiz is holding my money and not refunding it for no reason I called several times, every time they ask me to call this number *******203, I called several times on 5/16, one time I waited for 32 minutes for someone to hangup on me without saying a word, then again I called and waited for one hour and 19 minutes again to be hanged up on without a word. I NEED MY MONEY BACK!

Date of experience: May 19, 2023
Washington
1 review
0 helpful votes
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Good rates
May 19, 2023

We needed an extended stay of over 2 weeks and using Hotelwiz saved us almost 5o percent compared to using the Hotel website.

Date of experience: May 19, 2023
Thailand
1 review
0 helpful votes
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I dont receive confirmation
June 18, 2023

I dont receive confirmation letter even after few follow-ups to customer support.

Date of experience: May 19, 2023
California
1 review
0 helpful votes
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Very good
May 18, 2023

Hotel is in good location. Service is very good. Staff are friendly

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
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Good
May 18, 2023

Fast and good experience, i dont like to receive a lot of mail like this one, thanks to stop please

Date of experience: May 18, 2023
Arizona
1 review
0 helpful votes
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Great prices
May 18, 2023

Hotel wiz had the best prices. I even called the hotel to see if they would match price if I went with them directly. They would not. So I booked it with this website. I checked reviews and they seem to be rated high. We shall see when check in time.

Date of experience: May 18, 2023
New York
1 review
0 helpful votes
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Good Deal
May 18, 2023

I needed a hotel quick with a reasonable rate and found it here

Date of experience: May 18, 2023
New York
1 review
0 helpful votes
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They did not return the deposit
June 17, 2023

This hotel requests guests to pay a 100 deposit only by card. This amount is supposed to be back after the check out. In my case the check out was on Monday may 15,2023 but today is May 18 and they did not return the deposit

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
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Good
May 18, 2023

Good and cheap easy to find don't know what to write only try this as my first time

Date of experience: May 17, 2023
Ohio
1 review
0 helpful votes
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Big Mistake
May 17, 2023

Will never use Hotelwiz again. One of my worst experiences this year. If anyone asks, I'll tell them to stay away. There are many to choose, don't choose this one. Total ripoff

Date of experience: May 17, 2023
Arizona
1 review
0 helpful votes
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Easy and convenient
May 17, 2023

Easy and convenient, and I would recommend them and definitely use them again.

Date of experience: May 16, 2023
Florida
1 review
0 helpful votes
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Great place to stay
May 17, 2023

The staff was most helpful and professional. The suite was very comfortable as was the bed. The breakfast choices were terrific. The only problem I had was: I was at one end of of the floor and the ice machine was at the other ( from room 552 to 501).

Date of experience: May 16, 2023
Illinois
1 review
0 helpful votes
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Scammmers!
June 15, 2023
Updated review

Worse experience ever! These people are from over dead and don't know what they are doing BEWARE!

Date of experience: May 16, 2023

Easy process
May 11, 2023
Previous review

Easy process

Date of experience: May 11, 2023
California
1 review
0 helpful votes
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Great rate
May 16, 2023

No problem checking in, made sure I preselected the correct dates prior to purchase. Would book again through hotelwiz, just be sure to double check before purchasing hotel room due to no cancellations if you need anything adjusted.

Date of experience: May 16, 2023