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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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It was easy and quick process booking. Also it was cheaper than the rest of the hotel sites and booking sites.
I have been trying for hours to get hold of support. I have been on hold for over 2 hours on your phone. I have sent 'chat' requests. I have emailed.
Hotelwiz charged me for a room reservation. My credit card has been charged.
I called the hotel and they do not have the reservation or my name.
Why did Hotelwiz charge me for a room I do not have? Where is customer support?
Easy booking and great pricing! Very happy customer's
Had to check out two days early due to unexpected circumstances, Hotel staff said would refund,to contact Hotelwiz.Please contact Hotel and verify, and refund my credit card please.Thank You, Charles Davis
We woke up scatching and feeling them bite us all over pist me off cause my kids got bit everywhere and had to pack up and move in thge middke of night and there was never even said not even apology from management now i had to throw out our stuff cause i was worried to bring it to my home and being infested and havent even heard from management or anything jus made mother's day $#*!in hell for me cause now i have to deal with them being all bit up so much for having a relaxed mothers day
Loved the room and location. Everything was as expected. Really enjoyed. However, was very afraid of falling I. The tub during the shower. Needs more safety devices. Slid on the bottom of the tub. Nothing to hang onto on back wall and no step/seat to place a foot higher.
Easy to use site.
Easy choice to make and enough info displayed to make decision.
Although you have provided hotel confirmation number *******875, the hotel has no booking for that or under my name. I reached out to you 10 times over 8 hours span and was bounced around with to assistance or resolution from you. I sent you an email today asking you to make sure the hotel has my booking or cancel my reservation without any charges and so far I have not seen resolution from you.
Looking forward to our stay. Chose to pay a little more in case family wanted to stay at the same hotel. The choice was a good price for the best location.
That was my first time using the site so far I'm pleased
DO NOT BOOK at this website. It is a fraud website.
It is a fraud website. It is a fraud website. It is a fraud website.
They customer service reply with the same every time you contact.
I canceled one booking abid by the free cancellation policy.
I still have not received my refund for 2 months now!
I was charged a $50.00 fee by Ramada after paying for my room on Hotelwiz. This is very deceitful and will be disputed by me on my credit card.
I was very happy and pleased with the cheap rate. Thank you
It hasn't even been two hours: I booked a hotel for my father to visit from out of town (one night) for two weeks from now. The pull down for check-in and check-out is still there. Somehow I clicked on an offer for the type of room that I wanted, and the reservation went in for this weekend instead. I called to try and move the reservation to the correct date, and was told that I cannot get a refund. First of all, I was not asking for a refund, just to change the date. The response continued to be, "you cannot get a refund." And then, the rep asked, " have you ever booked a hotel before?" That was an insult and was also condescending. DO NOT USE THIS COMPANY!
Google showed me that Hotelwiz had the lowest price. The process was simple and low pressure.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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