HotelsOneReviews 1,595

Called to book a room from blocked rooms for a wedding. The service agent told me all the rooms at that rate were filled and a higher rate was all that was available. Never told me I needed to call the hotel directly for this discount. Proceed to book the reservation at the higher rate and required to be nonrefundable. This was after a number of queries by me re: the cost and circumstances. The service agent never once directed me to the hotel directly even after I asked if he could give me the direct number. After the call I called the hotel directly and told that was not the case. Then I called back to customer service and hit a brick wall. I will never use this site again. Consumers be ware.