HotelsOneReviews 1,595

At the completion of booking a 2 night stay in a hotel through Hotelsone, I was informed my request could not be processed at this time. I immediately completed another request. You guessed it, I received two emails confirming my bookings. I immediately called Hotelsone service center. They put me on hold, then told me the hotel would not cancel the booking or refund my money. I was not looking for reciprocity from the hotel... it was not their fault. My request was made two days prior to my visit. There is no reason Hotelsone could not have canceled my second reservation. They have agreed to refund me half of the $279.00 fee. I will contest this charge with my bank. But I will never use Hotelsone again and I will be sure to share this experience over and over. I don't appreciate their customer service or lack thereof. This could have been handled with my first call to customer service.

This company has no idea what customer service is. FRANK helped me out first leading me to believe I was giving my payment information for a deposit and then charged me the whole amount in US currency. I cancelled my reservation only to get half of my Money back. I just got off the phone with a rude little girl that had no idea what she was doing or talking about named DACKESAE I asked her repeatedly if there was a supervisor because she wasn't listening and trying to understand my frustration. WHAT kind of service is that!? And why is there no supervisor? Very shady reservation agency. DONT EVEN TRY TO USE THIS COMPANY... YOU WILL END UP REGRETING IT. Thank you for the lesson.

Be careful when you book on this website. I actually thought I was booking on the Days Inn Website but it wasn't. This Expedia website makes it appear you are booking directly with hotel. Well when I needed to cancel the hotel would have cancelled but I was told told to call Expedia since that's who I apparently booked through. It was hell trying to cancel due to an emergency and Expedia kept blaming hotel for not wanting to cancel. Expedia was the blame. I kept the reservation because they wanted me to cancel most likely to not only keep our money but book the room for someone else! The worse part is Expedia's price was the exact same price as Days Inn for the night! I will be very cautious when making a reservation again and will NEVER booked through this website again! Very misleading website even Days Inn admites to that! My overall rating an ABSOLUTE ZERO!

Absolute garbage site. It is impossible to get a hold of them once you make a reservation to make any changes. They have a European phone number which is unaccessible no matter where you're at by cellular phone. You cannot dial an 800 number when you are out of the country.

And the hotel just tells you you have to call them which is impossible. I would not use this site if they were offering free stays in hotel please run run run.

We were on vacation in September in the Maritime Provinces of Canada. We decided to cancel our Prince Edward Island portion and stay in Nova Scotia. We had made our hotel reservation thru Hotelsone.com and cancelled on line. There was no notice or warning that our prepayment was nonrefundable. So in looking for the refund and not finding it, I start closely examining our confirmation of cancelation we got AFTER we cancelled and discover to my horror that there is a hidden notice that the $549.64 payment was NONREFUNDABLE. Their business practices are tantamount to a scam. I will never use their site again.

Booked a room in Rossland, B. C. (Prestige Mountain Resort) on Hotelsone.com and within the hour noticed that the price was in American funds. For a Canadian, that means an added 25 to 30 per cent to the bill. I was charged a booking service fee of $14.99 US, plus the cost of the hotel room ($189 US), even though I cancelled within an hour of booking. The room cancellation, four days away from expected arrival, was well within the stated time frame needed to cancel without penalty. Almost a month after the booking, still pursuing the $189 US for a room I didn't use. I'll chock up the loss of the booking fee to experience: i. E. never to go through Hotelsone.com again. I would rate Hotelsone.com "no stars" -- if such an option were available on this site.