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HotelsOne is a hotel booking website that allows users to search and book hotels worldwide.
This summary is generated by AI, based on text from customer reviews
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The whole process from start to finish was quick and easy to navigate. Thanks.
Je trouve fatigant de répondre au sondage. Surtout donner 50 caractères
It was simple and intuitive online process. The easy button.
We will be traveling down Baja in early December. I needed reservations to include 2 dogs. Quick and painless.
Price was good, but I thought it was misleading to display a page that made it appear as if I was on the actual hotel's site.
Great experience good bed priced well and good location
Easy to navigate on site to find what's needed as looking for pet friendly rooms and the site ticked the box
Four days after making the booking I still had not received confirmation so required me to make a call direct to the hotel. Which I could have done originally and made the booking direct with them.
All good, only issue was that it didn't accept my debit card, after I changed to another card.
Fine. No problem. Got the reservation accomplished efficiently.
Quick and easy but sneaky and excessive "tax recovery charges and service fees" were added that were not in the advertised price.
Very negative. I thought I was dealing directly with the hotel and afterwords when I realized I wasn't I was unable to cancel my prepaid reservation. I paid about $100 more than I needed to. When I tried to call hotel one I was never able to speak with anyone.
Bien heureuse d'avoir pu trouver une chambre a la dernière minute!
I recieved a quick response in my email about whatever adjustments and changes i wanted to make to my booking when i saw the error that was made and was told that i was updated and confirmed.
2e fois que j'utilise cette outil pour réserver un hotel du groupe Envergure, dommage que le programme Hello ait été abandonné
It was easy to book. And I think I got a good deal
Fast booking, easy to get what I wanted, and see the room I was getting. I was super stressed out trying to book a room on a weekend that seemed to be completely sold out, so this was a huge relief.
Answer: Please call our customer support number shown on this page https://www.hotelsone.com/customer-service.html so that our support agents can help you with your request.
Answer: Have you called our customer support number shown on this page https://www.hotelsone.com/customer-service.html? The support agents should be able to cancel your reservation immediately.
Answer: Based on the information you provided we can you provide you with the following booking number: 9138320000381
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