HotelsOneReviews 1,595

My wife was looking at 3 different weekends in Palm Springs. She inadvertently hit book on the incorrect weekend. I immediately called - 10 minutes later! After confirming with the hotel that they had availability and they would be happy to change the date by one week but we would need to go thru Hotels One. Hotels One told me all sales are final and they would not accommodate my request.
GREAT CUSTOMER SERVICE!
NOT!

The people I spoke to at this company regarding their double charging me for a booking were liars. They refused to accept the fact they had double charged me for a booking. They claimed it was up to the hotel wheteher or not I could cancel.Then they clained they had phoned the hotel and the hotel wouldn't refund either the original charge or the erroneous second charge. I told them I had booked another date directly with the hotel and there was no problem in cancelling. They gave me the hotel's ph# which I phoned and the hotel said they had not received a call from Hotelsone. Also the cancellation policy was only advised after the booking. Don't deal with this company they are a bunch of crooks. I only gave them one star in this review because you can't submit a review otherwise.

I booked the wrong date for a hotel room. Now iv struggled to get this date change or even a response to help. They give u a email that you can reply on but no response. Iv tryed calling the phone number and it said it only for new Apts and to refur to email way. Very frustrating. Suggest not to use this company for booking anything

Does not advertise in US dollars but charges in US dollars, not AUS dollars for an Australian hotel. False advertising.

Like others I was scammed by HotelsOne. I thought that I was booking directly with the hotel. Turns out that is not true. When I booked there was no explanation of the fact that there is an immediate charge for the full amount to my credit card ($3,447) or that their cancellation policy includes a non-refundable one nights room and tax charge for each reserved room - a total of $883.70 in my case. I cancelled within 8 hours of making the reservation. I found the same rooms on Booking.com for $700 cheaper. I will file a dispute with my credit card company.

Date of experience: July 29,2023

Fout door website niemand wil het oplossen geld weggegooid. Niet boeken pure oplichting met eeen hulplijn in azie die amper deftig engels spreekt. 3x 40 min aan de lijn en geld kwijt SCHANDE

Paid 660 3 months before my trip. Received email while flying down my reservation was canceled. Still trying to get my money back. Not to be trusted.

ABSOLUTELY DISGUSTING. THEY STOLE $1500 FROM ME AND GHOSTED ME. I booked a hotel (they were sneaky I thought I was booking direct). I booked with free cancellation bc my son is undergoing chemotherapy and things can change last minute. This was his Christmas present we had to cancel, well within my timeframe, they charged me a fee which they shouldn't have, said they would refund me the balance, NEVER DID, then ghosted me. I haven't heard a word since December. I am on unpaid leave, 3 kids, with many medical expenses, I AM DISGUSTED THAT THIS COMPANY WOULD DO SUCH A THING! BEWARE OF HOTELS ONE... IF YOU READ POSITIVE REVIEWS THEY ARE NOT REAL TRUST ME!

We booked this hotel and we're very dismayed to find that our expectations were not correct. The hotel states breakfast is included and we know that as we have stayed here a number of times. On check in, we were told it was not included nor was parking as we did not book directly with the hotel. Not impressed!

Nous avons passé une nuit agréable lors d'un séminaire sur Dijon

Great,no problems so far booking was easy. Hoping the rest will be easy.

Pas reçu de facture salle de bain à refaire je ne retournerai pas à cette hôtel

Great Customer Service and the online service was easy and simple to understand.

I found the process to be as easy and simple as you would want it to be.

Excellent, quick and easy. I love this site and always find the best deals.

Lit inconfortable et bruillant. Il craque a chaque mouvement du corps

Hotelone's site was easy to navigate and gave me simple choice so I could book my room and be prepared for my upcoming trip.