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HotelRunner Reviews Summary
HotelRunner has a rating of 2.5 stars from 64 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HotelRunner most frequently mention and channel manager. HotelRunner ranks 36th among Hotels sites.
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2 yıldır otelimde kullanmakta olduğum HotelRunner ' dan son derece memnunum. Sorun yaşamadan işbirliğimiz devam etmekte olup bu konuda kesinlikle tavsiyede bulunabilirim. Özellikle müşteri hizmetleri anlık olarak talep ve isteklerinizi çözmektedir. Kendilerine yardımlarından dolayı ayrı ayrı teşekkür ederim.
I am an English speaking hotel owner in Turkey. HotelRunner has helped me no end because they actually work with all the relevant Turkish hotel selling channels as well as the international ones. I love their app which means I can update availability wherever I am. Their highly knowledgeable staff have answered numerous questions in English (I thank them for their patience!)... I cannot recommend this channel manager highly enough.
Thank you so much Colleen! Glad to see you have enjoyed using our mobile app. Your positive experience means everything to us. We appreciate your gratitude, and will continue to always improve and get better!
Hotelrunner is a great tool that help especially for small companies. We started to use this tool since from 3 months and overall this website exceed my expectations. This web site could be all in one tool for hotel industry with some additional improvements. I definitely recommend to the hotel owners who has up to 50-75 rooms.
Thank you Emrah! We are happy to be able to serve all different size businesses, and glad that HotelRunner has worked out for you.
Their support is the most responsive, thanks to Ms. Bercin. She is really helpful, rate options and channel connectivity is really strong
Thank you Onur for the kind words! We are always glad to be there to help.
Was having difficulties connecting to my booking, but after the weekend I was contacted by someone who helped resolve the issue. I just wish they would have support over the weekends, since that is also the busiest of times for us. But it was good to at least have my issue fixed in a timely manner.
Thank you Oscar for the kind review! We will soon have 24/7 support available!
It took a bit to figure out how to connect via live chat, little orange pop-up button at the bottom of the page FYI. Once in the live chat the service was amazing. Clearly answered questions and I also got great follow up from Andrew, who I'm guessing must me the manager. Only ask would be weekend availability.
Thank you Mary! Happy to hear our support could answer all your questions quickly and clearly. Wanted to also inform you, that we will soon be having 24/7 support!
Great system but support team seems more interested in closing tickets than solving problems. Double check the shortcomings of their mapping before you sign up.
We are sad for your bad experience and sorry to hear you weren't satisfied with HotelRunner. We pride ourselves on our system and the high quality standards we maintain, and would like to make things right. If you could reach out to me directly at [email protected], I would love to further discuss this situation with you.
Easy to make integration of OTAs and sending prices/avalibity to many OTAs on the markets. Customer service are helpful when you call them.
Thank you Senol, we are glad you find our system easy to use and enjoyed our customer service.
Ease of integration of hotels and sending prices/avalibity to many OTAs on the markets. Customer service are helpful when you call them.
Thank you Gokhan, we always strive to do our best and help out in every way possible.
As I use all tools of HotelRunner CM;
- Channel Mnagement
- CM Apps
- Web Site hosting
All features are not updated and not worling as it should be, like;
- On search engine, promotion types like (social sharing or other extras)
- On App for managing it does not allow you to use quickly opening as well as selecting +or- for higher or lower rates options)
Anyway the prices of all services they offer as more then enough and it would be great CM with those small changes.
Would offer if you do not need these small things
Thanks for your awesome review, Admir! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark. We are happy to be working with GH Pasha and look forward to continued business together.
Very helpfull system for our hotel and their suppoort is very fast. Thank you very much so happy to work with you.
We are more than happy to see you are having such a great experience. Thank you for your kind words!
We do like this product very much and It is easily to use and setup with very good support team, The cost is very reasonable
Hi Nguyen, thanks for taking the time to review us. We try our best to provide all our customers with an easy setup and maintain a low cost efficient price.
I love this product easily to use and easily to setup, The support team are great
The only thing you should add SSL to website function
Thanks Edward, nothing better to hear than one of our customers finding our system, setup, and customer service all being great! We truly work hard to meet our customers expectations and provide them with the leading tools to manage their business.
I have a one room accommodation and in the space of one month hotel runner had allowed double bookings three times! Does not work at all. Total waste of time and money. Then I was put in the awkward position of having to explain to guests why I had to cancel their booking.
Hi Emily,
We are very upset to hear about your overbooking. This is definitely something we don't want and usually does not happen. We have a highly trained customer support team that can assist you in such cases and to prevent this to happen.
If you would be willing to email me at [email protected], I would be glad to get this sorted out for you.
I have been having so much problem with them and they are not helpful at all. Problem happening during weekend? You gotta wait maybe till Wednesday. Connecting with OTA? I have waited for 2 weeks and still having problem and they don't reply me back with clear explanation or apologize. I made loss because of this channel manager. Also, as I am using it in Asia, I had to stay up till morning as they open only in the US time, even during work time, they don't reply me back. Really no idea what they do.
Also when I had problem, they only blame OTAs, and throw problem away back to me. So it was really worst experience that I stayed up till morning to try to get contact with them to get problem fixed and could not, and made loss. I have used hotel runners more than 4 month but eventually so disappointed on all of service from hotel runner. You pay less for this, but you pay so much energy to waste
Hello Takanobu,
Firstly, We're very sorry to hear about your bad experience with our customer support. As I do agree that we do not have support on the weekends, our support team for our customers in Asia are available everyday during the week.
Also unfortunately sometimes OTA’s do take longer to respond than usual, but sadly this is not something we could control. If you could send me an email at [email protected], I would love a chance to speak with you and help you with this matter.
They was not able to make the updating work, took longer and longer time for them to reply with no solution.
They blame the Ota but after i replaced HotelRunner with another company it was no problem at all.
I understand that some times they have problem, we all have, it is just the way you handle it and how you response to your customer when it happen. It is sad when you experience the "looong time to reply tactic."
I guess its a great product when it work, but its nice to know they have your back when there is problem to :(
Hello Jarle,
It is unfortunate that while you find the system nice, your experience with HotelRunner support team has not been positive. Sometimes misunderstandings do happen, but its our job to keep that to the very best minimum.If you could send me an email at [email protected], we would love to continue to work together.
I've been using HotelRunner to manage my Villa for more than 3 years with no issues. They have great customer service who are really helpful. I had some issues with the Tripadvisor channel (directly with TA) and HotelRunner stepped in to help and refund my money immediately.
Hi Marissa,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to continue to grow together.
As hotel owner I'll like to say that HotelRunner is the best website you can use. Got a awesome customer service that reply you (and the customers) in a few hours round the clock, no matter at what time you write them they will answers your. It is absolutely the best
Hello Claudio,
Thank you for leaving such a nice review. We are glad you have been having a great experience. We always try to maintain the highest quality performance while providing equivalent support. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
Hotel runner, is a joke, it doesnt sync, they drag out they response time, so they can bill you each month, leading yoy to think theres a solution.
I paid an IT person to help, its crap, they still billed me when i said stop, its not working
Hi Joel,
We are sad for your bad experience and sorry to hear you were less than satisfied with HotelRunner. We pride ourselves on our system and the high quality standards we maintain, and would like to make things right. If you could reach out to me directly at [email protected], I would love to further discuss this situation with you.
Totally useless. Have been trying to set up channel manager for 4 days now. They keep sending me the same email - requesting me to contact them.
It is impossible to contact them as no one replies or is ever online.
They advertise a 'Global' customer base - yet do not provide global service.
Just the most terrible experience - at the hardest time - setting up a new business.
ZERO is the rating they deserve
Hi James,
We are devastated to hear you had a bad experience with us. We are usually known for our great customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. So, if you'd like, you could reach out to me directly at [email protected]. We'd like to discuss the matter further with you and see how we can make things good. If you give us the chance, we will definitely win you back.
From the business
HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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