Hotel Power

Similar to other reviews, they take your payment, give a confirmation to the hotel booking, then cancel just before the scheduled stay. In my case, the email was the night before my stay. The hotel has no obligation or authority here as the booking was done through a third party. I was already in Las Vegas at the Red Rock hotel check-in before it came to my attention. It was late, past business hours. I could not get in touch with anyone from HotelPower - not that it would have done any good; this was not a mistake, it was a scam. With suitcases in hand, I ended up paying $600+ for one night out of pocket until I could regroup the next morning. In this case, it was good to be an American Express customer. They were extremely helpful in submitting a claim for this. I did end up getting my money back from my credit card, less the $600 I had to pay for the first night. Don't do business with this company. These reviews and complaints have been occurring for some time now; I can't believe this company is still able to operate.

I booked a reservation for a resort in Marco Island, FL months before our stay. We were going on July 26,2019. A few days before my stay, I received the infamous "embezzlement" scheme email stating that my reservation may have been cancelled. It was cancelled and the resort was sold out for the dates of my stay. Again, this was in July. How is it the Hotel Power is STILL as of 9/1/19, allowing people to "book" hotels from them? If there was a legitimate case of embezzlement, there wouldn't be additional cases, right? I knew the email itself was a fraud when each email I received gave a different confirmation number. I will be taking legal action and am interested in filing a class action lawsuit.

I booked 2 expensive rooms for my friends and I for my birthday and I got a notice that my reservation was cancelled because of employee embezzlement. The card company can't help and the rep at hotel power said she can't give my money back. They stole my money and ruined my birthday. I travel 150 miles a day and work 10 hours a day, six days a week to take care of me and my kids and these people ripped me off. I will be looking into bringing legal action against them in a criminal and civil manner. And unfortunately for them Im very good with legal issues. Disgusting!

Your company responded to my 1 star review as if you guys were trying to make things right. Seriously bogus! You've done nothing to assist me. You've been using this employee embezzlement story for years! Stop ripping people off. You guys are seriously ruining people's lives. Everyone doesn't have money to just pay again for hotel accommodations. Is anyone out there with me willing to speak up? Report this company, class action lawsuit needs to be started. Any lawyers out there reading this? Help us to get this going. They need to be stopped!

Seems like this is a trend with many people's reservations right now. Except for me that I got absolutely NO call, no email, no letter, etc. stating that my reservation was canceled WEEKS ago. They can't even refund me, and told me to dispute it with my credit card company. I paid for a stay on Disney property for December 2019 to experience the Star Wars: Galaxy's Edge land, and I'm sure everyone knows how difficult it is to book hotels on Disney property when a new land opens! So, now that our reservations are non existent, we basically have lost our chance at seeing the new Disney World attraction! P*ssed off and enraged would be an understatement here! I will NEVER trust this company with reservations EVER again! Thanks Hotel Power for ruining my 6 year wedding anniversary vacation!

This is another case of unfortunate scamming done by HotelPower. Like many others, I was a victim of this so called "significant employee embezzlement scheme" and while I had my room booked in Paris 7 months ago, it was not until the day before I was supposed to check in that I received an email from HotelPowers. To make matters worse, I was NOT aware that my room was already cancelled 3 days prior by them--I had to learn this through the hotel I was booked with! Given that this was during peak time, I had no other choice but to book a room through another hotel. I had already contacted HotelPowers about this and have not received a response. Talk about irresponsible, they should ought to be shut down and take accountability for their actions. I do hope one day that the government is monitoring this company as it should be black listed. My advice? DO look elsewhere and not go through PowerHotel.

I booked and paid a hotel room for my trip with my wife. Some weeks ago, I received a letter from Hotel Power to inform me that they were victim of an employee embezzlement, and they cancelled my reservation. I contacted to the hotel and the hotel confirmed that Hotel Power cancelled my reservation. I called to Hotel Power and they received my money, but they do not want to refund my paid. I cannot believe that Hotel Power does not have any ownership and responsibility, and now I do not have any reservation or money back.
In conclusion, I paid for a hotel room, Hotel Power cancelled but I have not been refunded. Please do not use Hotel Power

I booked and paid for my August 2nd room reservation WAY in advance on March 16th. I confirmed with MGM that Hotel Power would have had to pass along the money for my reservation long ago. So even IF they'd been the victims of embezzlement as they say they have been, the MGM person told me that they'd have surely known about it LONG before they alerted me over four months after I'd already paid for my booking. When did they let me know? July 24th. What's significant about the 24th, you might ask? Ohhhhh... it just happens to be one day PAST the day I could cancel my hotel reservation and get back the full refund. SHADY.

I've now had to re-book my MGM room, so I've effectively paid double for it and now I have to try to seek recompense through my bank instead.

It's one thing to be the victims of fraud, it's another thing altogether to time your notifications of that fraud in your own favor. Do not use this group. They clearly lack checks and balances to their system and have a dodgy, questionable consumer response plan.

I reserved a hotel room using HotelPower.com through Trivago and was charged $319 on my credit card. However, a week before my trip, I received an email from HotelPower stating that my reservation had been cancelled due to "Employee embezzlement" and in order to initiate a refund, I would have to contact my credit card company to initiate a dispute for services not rendered. They cancelled my reservation and made it my problem to chase down a refund!

When I contacted Trivago, they told me I would have to work through HotelPower.com. When I called HotelPower.com, they said they couldn't do anything because of the internal fraud investigation which had frozen all of their bank accounts. Then they literally hung up the phone on me!

In short, I paid for a hotel room that this company cancelled, that trip was cancelled not by me, but I have not been refunded. Please stay away!

I am not one to leave negative reviews, but I will for these guys. They were victims of some internal fraud, which is unfortunate. The kicker is that they would not process the refund back to my credit card. They are going to make me file a credit card dispute. What this means is that they get to hold on to my money interest free while they and the cc company figure out what happened. All the while, I am pay the current rate to the cc company. I am willing to give the benefit of the doubt that they really did have some fraud, but I am not willing to further fund their poor management with my money. We will never use them again.

Stay away from this site or you will be scammed! I booked my hotel room in April, which was 3 months away from my stay date. Paid the $219 up front bc that's what they required. 2 days before my stay date came, they email me saying they had an employee embezzle from them and they canceled my room! No refund given, just asked me to call my credit card and get it credited. Now I could not book at the original hotel bc they're fully booked and all others prices have sky rocketed bc it's only 2 days out so now I'm paying full rates to stay at a hotel far less nice. All bc of hotelpower.com stole my money and canceled my reservation!