Hotel Power

I booked a reservation for December at Disney back in the very beginning of June. Received a confirmation from hotel power and then contacted them asking for the official Disney reservation. Number to link with my account. I should have known them that they were a scam as they said they would get back to me with the number. Hotel power just contacted me on June 29th staying they couldn't honer my reservation but would be filling to switch me to another hotel, about 3 miles outside Disney for the same price. No thanks for the $50 you were saving I'll book direct with the hotel and have the pleasure of knowing my reservation won't be changed in another few months when i have no hotel options left

If I could rate zero stars, I would. Please DO NOT fall for this scam. I've been one to look past uncalled for angry online reviews, but I swear that's not what this is. I booked a hotel in Philly and the hotel had no record of it. On top of this, they had no rooms available so I was homeless for the night. My card was already charged so I lost 150+ bucks. The hotel kept trying to call them and they eventually hung up on the hotel. I emailed this atrocious company numerous times, in weeks to come, and they kept saying they "would get back to me." 4 months have gone by. Enough said. STAY AWAY.

Stay away from this scam. I booked my hotel for one date and when I received my invoice it had me booking the hotel room for that same day. I immediately called the rep and he said they would call me back when they got in touch with the hotel to change it to the correct date. I received no call back and spoke to 3 different people and the last person said we will call tomorrow by 12p. Guess what no call so I called them again and spoke with John who said oh we dont have an update yet. I asked how long does it take to get an update about a date change. I said well I'm going to call the hotel he said there going to tell you the same thing. And I just needed to wait until they got back with me. The hotel did not have any speaking with them... I am tell my bank to try and get my money back.

I made a reservation for Destin for 2 nights. The day before the trip they cancel the reservation because I did not send them a copy of my government ID or passport along with a copy of the credit card. They don't need that information, the hotel will get that when we check in. When I called to inquire why they cancelled, JOHN tried to sell me the same trip for twice the money. Stating they couldn't reverse the cancellation. Don't fall for their scam!

Funny you guys have your reviews section disabled on Facebook or everyone would know what a scam you are! I booked a room through hotel power in January (4 MONTHS AGO). I called to confirm the reservation immediately and was told it was booked and RECEIVED A CONFIRMATION EMAIL. I called today to add a night to the reservation. I was told by the rep that the number and information did not exist... I asked him to look again. After several minutes he tells me that it "never went through." I'm sorry. You mean to tell me I've had an imaginary reservation this whole time? The email was sent from hotel power with a confirmation. So this whole time I've had no hotel. In a foreign country. Yet, you have my CC information and although they hadn't charged me yet, after reading all the reviews I cancelled my card to prevent further damage. I'm surprised the FTC hasn't caught wind of you yet. Kudos to you guys for being in business so long. The Sallie Mae of hotel reservations.

Stay away
We booked philly Hilton for april 2019
Paid thru cr card, got confirmation number from hotelpower.com
Reached hotel... Hilton said they do not work with hotelpower or its parent GTI
Had to pay twice the bookes amount to stay the night
Hotelpower gave credit card to hilton... Their credit card had a balance of $25. Can u beleieve this sh*t

And they do not refund

Scam

Tripadvisor and other sites should not reference this site

It sounds a little much to call my experience "disgusting" but all things considered of what I went through, I am truly disgusted. I booked an online reservation throught Hotel Power about a week and a half before my expected stay. I booked one night and my account was IMMEDIATELY charged before even receiving a confirmation. Hotel Power eventually sent me a confirmation email and just to make sure I was all set, about 48 hours later (giving them time to process things with the hotel), I decided to confirm with the hotel that everything was all set. I called the hotel and they had not received any reservation request (again, remember my account has already been charged). I called Hotel Power customer service and was assured that by the next morning-at the latest-the hotel would have my reservation. This is what they assured me as a client. The next day, I called the hotel again mid afternoon and they STILL had not received my reservation. Again, I called Hotel Power. I spoke with a gentleman named John who to be honest was quite rude in tone and kept cutting me off. I was on hold for a total of almost 40 minutes that day-- I refused to get off the phone until this was resolved. John stated that he spoke to someone at the hotel and things were all set and he even gave me the name of the woman he spoke to and told me that I could call the hotel immediately after hanging up and that I would see it was all taken care of. That is exactly what I did and the woman at the hotel this time confirmed my reservation and sent me a confirmation email directly from the hotel itself (I have all documents as proof from both Hotel Power and the Hotel). Excited for my one night vacation stay in PA, which I take once a year with my five year old daughter (that is all we can afford annually)...I arrive at the hotel Saturday night to check in and guess who has NO RESERVATION on file. They also cannot reimburse me because I paid through Hotel Power and given THAT terrible interaction, we all know they aren't going to reimburse me either. So here I was at 10pm at night, in the middle of PA with no room, with a five year old, with $126 taken out of bank account for my one "vacation" night. Thankfully, I had a family member who joined us that weekend and allowed us to sleep on the floor of their room so I didn't have to sleep with my child in the car. The only saving grace in this whole ordeal was the current employee managing the desk who showed empathy and kindness towards us despite there being nothing he could do. I legitimately had to demand Hotel Power to resolve the situation, call the hotel countless times who told me were not getting any communications with Hotel Power, and when all parties assured me that I was all set...there I was charged $126 out of my account and nowhere to stay. Hotel Power completely screwed us over financially and emotionally. I strongly encourage you not to place any reservations through Hotel Power, and I personally will never go through them again nor will I recommend them to anyone. I most likely won't even have to recommend them considering the overwhelming negative reviews they have displayed here and on other sites. Hotel Power-- please do not contact me unless you plan on reimbursing me for my $126. I have no desire to hear from you otherwise, and shame on me for not looking up reviews for your company to begin with because I would clearly be able to see how fraudulent this company is.

Clicked on link to book a room at a rate of $93.15 at 8:59am. (see screen shot)

Entered credit card info went to complete the order at 9:03am but got error message. (see screen shot)

Called the number provided at 9:04 (see screen shot - time zone difference shows time of call as one hour earlier than it actually was). Was told they had a "problem" completing my order and that they didn't have the room for that rate anymore.

Sounds like a classic case of "Bait & Switch". Anyone interested in a class action? Find me.

After I booked a room at Walt Disney World Swan Resort through Hotel Power, I cancelled the room within their time frame to avoid a penalty as directed on their website. After not receiving a cancellation confirmation back from Hotel Power, I went through the process a second time, and again did not receive a confirmation. I followed up with emails to two of their email addresses cancelling this same reservation (all within the no-penalty time period). Even with this documentation (forwarded to them a second time), they still have not agreed to return my money at this time.

I was disappointed to read that Trivago has partnered with Hotel Power... Hotel Power will also destroy their reputation.

Abosolutely no customer service, they have no manners. It's a complete waste of time to call them. They do not know how to do business and don't care about customers or repeat business. I requested to cancel 1 day of my 4 day trip because of religious reasons and they could not even get an answer in a timely manner. One representative said 48 hours and another the next day said 72 hours. Get your policies in order and complete a training course for your staff because they no one says the same thing. I travel a lot for business and personal and will NEVER be using this company again.

I booked my family's Singapore Trip using Skyscanner that in-turn routed us to Hotelpower.com. I got a very comparable rate and so I went with it as their cancellation policy seems excellent (i have not tried that yet).

Anyways, when I made the payment, i thought of checking the validity of the website and to my amazement, found sooo many bad reviews to the point where I was nervous.

I called up the hotel in Singapore and they confirmed my booking. THIS IS A LEGITAMATE website.

The customer service was really short but spoke very nicely... I had a good experience so far... I recommend hotelpower.com!

I booked a hotel for Vegas and cancelled the reservation in less than 24 hours after making the reservation online. I called the next day and they had me on the phone for almost an hour to get a cancelation comfirmation. I explained that I had to cancel my trip due to a family member passing away. They said they will call back with a cancelation confirmation and never did. I went ahead and disputed the charge from my bank and this has not been resolved. Do not use this website to book a hotel unless you want to lose your money.

I booked a reservation on 3.27. The reservation stated that I had until 3.29 to cancel. When I called in "John" argued with me telling me to send him the email as proof, he was rude with a negative tone, then he hung up on me before giving me the email address. I called the hotel, and they had no record of the reservation. I'm reporting this as fraud as I am scared to go on a trip for my son's spring break and not have a room. Not to mention when I inquired about the room with hotelpower.com the site posted a king bed with 2 bunk beds; but the 1st representative quoted it was 1 double bed in the room. This is crazy. I will never use this site again. The hold time is forever.

When I called to add additional names to my two hotel reservations I was told that I had 3 rooms reserved. I stated that I had cancelled the extra rooms a long time ago. Agent adamantly told me there were 3 rooms in my name. I said I only needed two so she canceled one. When we got to the hotel I was told that I had one room in my name and that hotelpower had just canceled my second room. I spent hours and hours on hold with them and they refuse to admit they made an error. They keep telling me that management is in a meeting. I told them I'd hold til it was over. They hung up on me.

I booked a $1,121. Stay with my 15 year old son, and was denied entrance to resort because it was an "Adults Only". Nowhere was this disclosed on website, which they admitted. HotelPower discloses other hotels as "Adults Only" right next to the resort name. This was FALSE ADVERTISING on their part, and not my fault. I have been fighting for my refund for three weeks after they promised it, given numerous ridiculous excuses and making me jump through hoops proving I did not stay, being asked to make calls and to write emails proving the resort did not charge Hotel Power. Not my job or my problem, but I complied and they still refuse to give my money back! We went through the trouble to stay the previous night in a hotel to arrive early and enjoy the first day. It was completely wasted trying to find another place to stay. While stuck at the El Dorado Seaside Suites in Mexico for over 4 hours, the manager Alejandro was extremely helpful luckily because Hotel Power would not transfer booking or offer any help. No remorse or even an apology. I have never written a bad review or not left a 20% tip. I am not a complainer, but I am a flight attendant for the largest airline and will see to it that everyone knows not use HotelPower. THE WORST customer service I have ever experienced, and btw they will not answer the phone unless you choose booking option, so good luck if you have a problem.