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Hotel Power Reviews Summary
Hotel Power has 137 customer reviews and ranks 426th in the Travel Deals category. Common review topics include hotel power, credit card, customer service.
They ruined my honeymoon and embezzled $1300! We booked our dream room June 21st, and found out july 24th that our reservation was canceled. Of course the room we reserved was no longer available. Do NOT trust them with your vacation plans.
Mismanaged funds and tried to force me to buy travel insurance. Now being chased down for recoupment by AMEX.
John, We would like to extend our most sincere apologies for the recent issues with your hotel reservation. We have a high standard of customer service and your experience should not have been an exception. We would greatly appreciate an opportunity to discuss and correct the situation. Regards -- Hotelpower customer service team."
Booked a room in California a month out had confirmation (*******) number. When we arrived at hotel in late evening (11:00) found out that hotelpower never forwarded the reservation. The hotel was sold out along with all the hotels in the area.
Finally found another place to stay around 1:00 am by driving around. Paid out of pocket for the new room.
Been attempting communication since June for resolution. They say they will get back with an answer and then do not respond. Phone just rings and emails are not any better. Don't use this service.
Hi Ron, We would like to apologize for the negative experience you had with your Reservation. Not sure what happened with your reservation but we are here to fix it. We have reached out to you privately so that we can make this right for you. Best -- Hotelpower customer service team.
I booked at hotel for 2 nights in Boston this weekend. I prepaid the reservation about 6 weeks ago. I received an email about some embezzlement within the company and that my reservation was cancelled and I should notify my credit card company for reimbursement. This is garbage as the company is still solvent and not honoring their commitments. They have pocketed the money. Do Not use this company
David, We would like to extend our most sincere apologies for the recent issues with your hotel reservation. We were able to work with you and the hotel to ensure that your room is confirmed at no additional cost for the booking. We hope you enjoy your stay. Best -- Hotelpower customer service team.
They cancelled my booking 2 days before my trip. Emailed me the night before my trip to tell me about some company drama B. S and my trip was cancelled and I needed to rebook on my own and get my refund from my Credit card Co. So what it came down to is they spent my money 4 months earlier and couldn't afford to pay for my booking so they cancelled it. I called to ask for reimbursement for the difference and I'm pretty sure the guy laughed...
Hi Patty, We understand your frustration and sincerely apologize for the inconvenience. This is an upsetting event to all of us here at HotelPower.com as well. We’d like to learn more about your situation and what exactly happened. We have reached out to you privately for your booking information so that we may do our best to make this right. Regards -- Hotelpower customer service team.
I booked hotel with this company three months in advance. Got to hotel, no reservation, no refund! Don't use this service online at all costs.
Hey Kim, We apologize again for the inconvenience that was caused to you due to this incident. While we understand you did have to initiate a chargeback for the original funds with your bank we worked with you and the hotel to ensure that his room would be there and that there would be no additional cost for the booking. We hope you enjoy your stay. Best -- Hotelpower customer service team.
I also got a letter about some embezzlement and so I called the Hotel directly and they confirmed that the Reservation was still active. I got a reservation# as well. Now I only hope that HotelPower has already paid them the full amount as well (I forgot to ask if they have already received payment). There are no other rooms available in the vicinity of where I am staying and so sincerely hoping I don't have to pay again.
Hi Sam, We would like to extend our most sincere apologies for the recent issues with your hotel reservation. This is a very upsetting event to all of us here at HotelPower.com and completely understand your frustration. We would greatly appreciate an opportunity to discuss and correct the situation. We have reached out to you privately for your booking information so that we may help.
Regards -- Hotelpower customer service team.
They sent me a letter a month before my trip claiming they were victims of embezzlement. Somehow as a result my reservation was cancelled. I booked in May for $426 for two nights for a special event-called hotel to see if I could re-book... now going for over $1,000/night! Your 'embezzlement' scheme is not my problem. I want my money back!
Hello Tim, We understand your frustration and sincerely apologize for the inconvenience. This is an upsetting event to all of us here at HotelPower.com as well. We’d like to learn more about your situation and what exactly happened. We have reached out to you privately for your booking information so that we may do our best to make this right. Best -- Hotelpower customer service team.
Got a letter today saying that they had been the "victims" of a significant employee embezzlement scheme. My reservation had been cancelled and I should contact my CC company to dispute the charge to get my money back. Called the hotel, rebooked at a higher rate and submitted dispuite with my cc company. Go fk yourselves Hotelpower. Glad you got scammed and I hope you are out of business soon
Todd, This is an upsetting event to all of us here at HotelPower.com as well. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We hope you will give us an opportunity to correct your situation. We have reached out to you privately for your booking information so that we may do our best to make this right. Regards -- Hotelpower customer service team.
All US Armed Forces and anyone else who doesnt like thieves or scam artists. If you work for this company you also condone this behavior... you are also thieves. Please be advised... this company took 3,100.00 from an old man. No refund, no charge back available because they've already taken it out of his debit, no room just a promise to call us back( we are still waiting on that call) Leaving him without a room last minute and no way to recoup his losses.
When you refund him, hotel power I'll be glad to amend this review.
Kristi, We apologize again for the inconvenience that was caused to you or your father due to this incident. While we understand you did have to initiate a chargeback for the original funds with your bank. We worked with you and the hotel to ensure that his room is confirmed at no additional cost for the booking. We hope he enjoys his stay. Best -- Hotelpower customer service team.
Hotel Power are scammers. They book hotel room and cancel 2-3 days before without notification. Apparently this Chinese person name Betsy Jing called the hotel and cancelled our reservation. They has better give us our money back otherwise...
Hi Blue, We would like to apologize for the negative experience you had with your reservation. Not sure what happened with your reservation but we are here to fix it. We have reached out to you privately for your booking information so that we may better assist resolving this for you. Regards -- Hotelpower customer service team.
Booked a room and paid hotel power in advance. Arrived at hotel- no reservation and sold out. Refund from hotel power promised- never received. Now hotel power manager says they cant issue refund at this time because of some internal fraud situation. Steer clear and wide of this company.
Hey Chris, We understand your frustration and sincerely apologize for the inconvenience. HotelPower.com will do our best to make it right. We are working with your bank to make sure your funds are returned to you within the next few days. Thank you and have a great day. Best -- Hotelpower customer service team.
All the previous reviews are the absolute Truth and nothing but the Truth! The investors or owners or Hotel Power will REAP WHAT THEY HAVE SOWN! I booked for Essence in 2018 New Orleans for 5 nights we never received our confirmation from the hotel as having our names as per instruction of Hotel power agents. We called 3 days before departure the Hotel hadn't received our confirmation or reservation we called company and here we go with the run around from agent to agent WITH THIS COMPANY the back to hotel management who NEVER received a thing and they stated they work with 3rd party companies all the time. We had to call our credit company to dispute the charges also the Better Business Bureau in Florida where there suppose to be located all of it was a scam took our money and no return. My advice Book directly thru the Hotels! Remember They WILL REAP WHAT THEY SOW! THEY GET NO STARS
Niki, We would like to apologize for the negative experience you had with your reservation. We have a high standard of customer service and your experience should not have been an exception. Please contact our service center at your earliest convenience so that we may better assist resolving this for you. Regards -- Hotelpower customer service team.
I booked one room for one night through this company and their system charged me twice. I called hotel power right away and I was promised a refund. Great! After a month still no refund and now their excuse is that hotel where I stayed wont give refund, well they do, and now they ask me to contact and email a hotel where I stayed to send them proof that in fact they didn't charge me. Please stay away, they are not true what they say and once you book they also set you up some kind of membership
Hi Doris, We would like to apologize for the negative experience you had with your Reservation. Not sure what happened with your reservation but we are here to fix it. We have reached out to you privately for your booking information so that we can make this right for you. Best -- Hotelpower customer service team.
Echo'ing what others have wrote. They cancelled reservations, took our money and then asked us to rebook directly with the properties and claim money via credit card dispute. Wow. Zero customer service and a complete fraud of a company. STAY AWAY.
Tony, We would like to extend our most sincere apologies for the recent issues with your hotel reservation. We have a high standard of customer service and your experience should not have been an exception. We would greatly appreciate an opportunity to discuss and correct the situation. Regards -- Hotelpower customer service team.
I too was a "victim" of the employee embezzlement problem at HotelPower.com. Room was cancelled upon checking in to the resort. After getting back I got in touch with Casey from said company. He in turn was able to ease my dissatisfaction by refunding me with the difference in price i paid for my trip. I would say once they get their issue handled they should be a great site to use for booking trips.
Hey Mike, We would like to apologize for the negative experience you had with your
Reservation. This is an upsetting event to all of us here at HotelPower.com as well. While we understand you have to initiate a chargeback for the original funds with your bank we hope to work with you and that there would be no additional cost for the booking. We have reached out to you privately for your booking information so that we can make this right for you. Best -- Hotelpower customer service team.
Booked a room for a concert weekend. In Boulder, CO. Arrived to hotel and none of the 4 rooms we reserved were booked. Hotel Power took our money a month before and four families had to scramble to find an overpriced rooms elsewhere. Hotel said they put in for refund and ten days later nothing.
AVOID THIS COMPANY. Thief's.
Todd
Hello Todd, we'd like to apologize for the issue you have experienced. Thank you for bringing this to our attention. We will reach out to you directly to resolve the issue. Customer service is our top priority and we're always striving to do better.
Husband's hotel was cancelled due to 'employee embezzlement. Tried to call to make things right an they wanted us to pay more. Received the email notice from HotelPower just over a day away from his business trip. AVOID AVOID AVOID
Hello Eric, we sincerely apologize for any inconvenience you are experiencing as a result of this unfortunate event.
We booked an Oceanfront room and we received only a Partial Oceanview room. We tried to resolve this issue before leaving on our vacation over several weeks but there was no management to speak to. We kept getting the run around. We are still waiting for someone in management to resolve this issue. Hotelpower.com never gave me a hotel confirmation number. I got this directly from the hotel where I found out that what we booked was not what we paid for.
Be wary of booking with them because if you have a problem, there is no one to resolve it
Hello Michele, we'd like to apologize for the issue you have experienced. Thank you for bringing this to our attention. We will reach out to you directly to resolve the issue. Customer service is our top priority and we're always striving to do better.
I booked a reservation for a hotel in Las Vegas. This company took my money out of my account right away. Sent me an email with my booking information i called the company to make sure that my reservation was indeed booked. I asked if i could get a confirmation directly from the hotel and got a runaround answer to that. I should of known then something was up. Anyways i got to the hotel and when i went to check in the hotel rep informed me that my reservation was never made, she asked me if i had a confirmation number or anything to prove my reservation. I showed her the email sent to me by Hotel Power, she gave me the look of "please dont hate me, but im about to give you some bad news" she informed me that this company is indeed bankrupt. There is may hotels that dont associate themselves with Hotel Power for that reason. The hotel was kind enough to give me a room because they still had some rooms left. But imagine if they didnt. I still had to pay the hotel room so i was out another $280. I called my bank right away to dispute this charge and while on the phone with my bank i was told that i was not the first customer to call in for the same reason. This company is now flagged with banks and hotels. I am still waiting to get my money back but i know i will get it. My advice is stay away from this company and do your research before booking.
Hello Alberto, we'd like to apologize for the issue you have experienced. Thank you for bringing this to our attention. We will reach out to you directly to resolve the issue. Customer service is our top priority and we're always striving to do better.
Hi Adlumia, This is an upsetting event to all of us here at HotelPower.com as well. We apologize again for the inconvenience that was caused for your honeymoon. While we understand you did have to initiate a chargeback for the original funds with your bank we worked with you to ensure that your room would be there and that there would be no additional cost for the booking. Regards -- Hotelpower customer service team.