Hotel Power

I booked a reservation through Hotel Power for a conference I am attending. This reservation seemed to be fine and I was charged by Hotel Power on my credit card. The charge was for $0.01 more than my booking confirmation stated... no big deal for just a penny. I then needed to add a day to my stay. I called and then said I would have to just make a new one night reservation. This is what the hotel told me too so because my first reservation was made through Hotel Power without significant issue I figured I would make the one additional day through them as well. I checked my credit card the next day and was charged $35.41 more than my booking confirmation stated. When I called to ask why they said the hotel charged me not them. When I questioned further as to why the hotel charged me and not them no one could give me a good answer and the hotel said I needed to discuss this with Hotel Power because according to my reservation this is who the booking was through. When I asked to speak to a manager I was told I could only e-mail them which I found odd. I then asked if they would just price match because that is what is stated on their website that they will do and I was told they could. I found the room for the one night reservation cheaper from expedia and the representative I spoke with said he would submit that and it should be fine. I received a call later that day asking to send a picture of the price match website with price and so I did that. I never heard back. I called to follow up and after the representative "spoke with their manager" that the price match could not take place because I was charged by the hotel. I asked again why this was and this representative actually admitted he had no idea why that happened for this reservation. I also asked how it was allowed that my credit card be charged more than I authorized them to charge when I have the booking confirmation e-mail that states my credit card would be charged a certain price - again he had no idea. I again asked for a manager and was told I have to send an e-mail. I have sent an e-mail and it has been 3 days and I have had no response. This is the worst booking company I have ever dealt with and strongly recommend everyone stay away even if the price is the lowest. It is worth paying slightly more to know you will actually be charged what your confirmation says and for one that has superior customer service if an issue arises.

DO NOT BOOK THROUGH THIS SITE! HORRIBLE customer service, and if you call to speak with a manager you will not ever speak to one, and I am convinced this is a fraudulent website. I booked a reservation in error ONE DAY ago (March 1), and literally called within minutes to cancel. The rep I called to assist with cancellation was very helpful (side note: the morning or day reps seem to be much more knowledgeable, and professional), patient and sent an escalated email to the hotel and Hotel Power's escalation team. Initially, that seemed to be ok, but when I called in the evening the same day of the erroneous booking (to follow up on the status of the cancellation and speak with a manager), the initial rep had no idea what he was doing and I waited over 30 minutes to speak with a manager whom I was told would call me back, and never did. When I called back 3-4 times last night to speak with a manager, every representative either picked up and said NOTHING, or immediately disconnected the call when I asked to speak with a manager.

I tried again this morning and got a decent rep who listened to my situation, and even apologized for the representatives who disconnected the calls last night. He offered to call the hotel and his escalation department to see if he can get the reservation cancelled, free of charge, and even gave me his direct call center number and extension. Fine. It's now 1 hour later, and I'm calling back... I had to call several times, because the call kept getting disconnected. I am now on hold for the rep who gave me his extension. He seems to genuinely want to see that this matter is rectified and ensure I am refunded for the reservation, but this has truly been a nightmare working with this website and though I booked in error, I will NEVER come refer nor come back to this site again for any travel / hotel needs.

HotelPower is the worse service of that type I've ever used. I booked 2 double beds. When I got to the hotel, I was told and shown on the staff's screen that hotelpower booked 2 twins. We were given 2 twins in a seedy old room. I called Hotelpower and the first person disconnected me. The next one took all the information and verified that I booked 2 double beds. He said he'd call back shortly. I waited well over an hour before calling him back. He then told me he was updating my file. I asked about him calling me back as he said he would and was told they were very busy. He put me on hold then called the hotel, or so he said. Then he told me they were booked and asked what I wanted them to do. I told him I wanted a refund and for him to find me another hotel. He tried to book me into a more expensive hotel. I told him to forget it. After they screwed up our reservation, without resolution. I ended up talking to the manager and showed them the email with my confirmation. I did all the work with the hotel staff to get what we booked. I'll also add that I could have gotten the same price if I called the hotel direct. The service was not worth my time. I also was charged additional "facility fees" for each of the 3 days. I was told that it's to be expected.

Room With 2 Double Bed - Room only RO USD227.81
Taxes and fees USD 56.95
Total Price USD 284.76
We Price Match
View complete booking information at: https://bookings.hotelpower.com/hotels/bookings//details
Pre-authorization: To check the validity of your credit card and guarantee your booking, the property reserves the right to temporarily hold an amount prior to arrival.
Please note: additional supplements (e.g. Extra bed) are not added to this total.
If you don't show up or cancel, applicable taxes may still be charged by the property.
Applicable taxes may be charged by the accommodation in the event of a no-show or cancellation fee.

We booked a hotel with Hotel Power, called to confirm, and the hotel did not have our reservation. We called Hotel Power who said they'd fix it within 24 hours. We gave two days, called the hotel, and it still did not have our reservation. Hotel Power then said they'd call the hotel within the hour. They did not. My husband was on the phone for hours talking to various people who said another department had to handle it, but
That department doesn't talk to customers. I called my credit card company to file a fraud complaint. My credit card company called Hotel Power and POOF we got the reservation. I can only imagine what would have happened if we had just shown up at the hotel assuming we had a non-existent reservation.

If it's too late and you already booked, call the hotel NOW and make sure you have a reservation! If you don't, call your credit card company. Hotel Power lied to us. They tried to scam us. They should be in prison.

My boyfriend and I booked a Standard King Room in Clearwater Florida for 2/15-2/18. When we were able to check into the hotel and saw our room it was a double. My boyfriend went to speak to the manager and they told us they were all sold out of King rooms and we needed to contact the third party provider. We contacted them right away. The customer service rep called the hotel and confirmed that the hotel was out of King Rooms but told us to call back tomorrow and that they would try to correct the situation because there was nothing they could do tonight. We called back again the morning of the 16th and were again told there were no King Rooms available. At that point we asked for a refund to which we were given the run around by this company. We were told that Clarion would give us a refund and just to make sure we called Clarion and they informed us that they would not. We again called back and the new customer rep told us that there was a refund request sent to the hotel on the 15th when we first called. We told them the hotel confirmed with us that there was NO request and if we wanted a refund it would have to come through Hotel Power, I was then hung up on by the customer service rep. We called back hotel power again for the 3rd time and asked to speak to a manager and were kept on hold for 15 minutes and then hung up on again. Since we had no where else to go because it was a holiday weekend and already spending well over $330.00 for a hotel room we didn't have much more to spend. I sent an email and after 5 days was told that there would be no refund because WE NEVER REQUESTED A DIFFERENT ROOM! Even though we called for 2 days, talked to multiple customer service reps to try and get a new room and were hung up on the 4th and 5th time. My boyfriend and I want a refund because our weekend was not what we expected and for it being "romantic valentines day weekend" we were unable to even share a bed. I will never ever ever use this website again.

The worst company ever, read the fine print and found out about their scamming vip program in time for cancelation. Tried calling and was told that i wasn't signed up for the program but something didn't seem right so i called again 20 minutes later and someone else told me that i was i that i have to read everything before check out, that i had to opted out from the program at check out. First of all what kind of b. S is that, second why did the first rep said i wasn't on signed up. Was told a confirmation email will be send in 5 minutes. Waited 10 minutes and nothing then tried calling again but now they won't answer my calls. Worst ever. Just called my bank and explained, now i just hope they don't try going after this stupid fee.

I made a reservation with them gave them my credit card, got a confirmation number and to my surprise when I tried to check in at the hotel the agent could not find my reservation, I had kids with me and were very tired from the flight. I called Hotelpower they kept hanging up on me few times. Please book directly with the hotel. Do not use this fake lousy company. Thanks God I had enough money to pay for the room that cost me 3 times what they coded me.
I will be contacting Business Bureau to find out about this fake company.

On 12/31/2018 I booked a reservation through HotelPower.com for a vacation at "Dreams Resorts" in Cabo San Lucas, i received my confirmation number, they charged my credit card. On 01/31/2019 I contacted the Hotel (Dreams) to confirm my reservation, they had no record of it, I then called HotelPower.com to inform them that the Hotel did not have my reservation, they assured it was a simple mistake, and they would take care of it, they said they would contact me within 24 hours, there was no contact.
I contacted them again, they now told me that my confirmation was for a different Hotel, I told them "NO" and that I took a screen shot of the confirmation from them to send to other family members, and it list the "Dreams Resort" they requested a copy of the screen shot by email, and said if that was the case they would have it resolved within 24 hours, the weekend went by, and no contact. I contacted them again on Monday Morning, they said they will respond to my email immediately, they did by saying they would have it resolved again. Again, no response. I called Tuesday morning, then they told me my request was "Denied" I asked how can it be denied, I only want what I purchased, and was promised & charged for. Hew said there is nothing they can do. I then requested a full refund for the initial charge. He said they could not offer a refund, only send me to an inferior hotel where I would not be with my family to celebrate my 35th wedding anniversary with my children.
As a result of their: Lies, Scams, Deceit... I feel compelled to warn other potential consumers!
I am now going to contact my CC company to dispute the charge, and make a new reservation at the dreams resort, and it will now cost me lots more for making it within two weeks of arrival.
Notice what they sent me in the attachment, and then say they will not honor.
NEVER will I use Hotelpower.com or any of their affiliates in my life... Very sad :(

Booked a room in Vegas and tried to cancel a week before. Was told the cancellation fee was the total amount of the booking. I called the hotel and they had no problem, their booking policy was 72 hours but it was beyond their control. Called Hotel Power back the second time and another nasty woman, that could barely speak English, on a staticky line said that their policy was no cancellation at this point. I said I would never use them again she said she didn't care. I only used them because they recharged the card the $49.00 membership fee because I didn't cancel in time. Place is a scam!

They pick up the phone instantly if you press 1 (new booking), however, they never pick up the phone if you choose the customer service option.

I played the stubborn game until they picked up. When they found out that I wanted to cancel due to the discrepancies between what they offered and what I have gotten, they blatantly hung up the phone on me.

Luckily we live in a fair country. I called my bank, and they instantly canceled my car, so the charge doesn't go through.

Went through Trivago and got to hitleposer.com. Booked a hotel in NYC on 1/5/2019. Our plans changed and on the same day I tired to cancel and their system would not allow it. As their call center was closed I immediately sent an email. They did not return my email or call after multiple requests. I did contact their call center and they refused to cancel my reservation. And indicated I had to do this on their website... which still said not able to cancel due to error.!
I called the hotel directly. They did have my reservation and said there was no problem canceling as long as it was done within 2 days of arrival ( March 22 is still far away). I sent another email to the company stating this. Further I stated I would contact my bank, the Better business bureau, and travel sites with reviews. Amazingly in received a call from a very nice guy, Milan, who really took initiative to resolve this situation. He did contact the hotel and I did get an email stating that I would receive a full refund within 5 - 10 business days. That is pending as of this review.

So the bottom line, they did have the best rate and my reservation was confirmed and correct with the hotel. And, the communication and customer service fell painfully below my minimum expectations.

Book a room, received confirmation from HotelPower.com, called the hotel to confirm and no record of the reservation. Come to find out the hotel has been sold out for months. HotelPower.com charges my credit card twice (pending charges) and they send me an email stating they gave me a full refund but they only refunded one of the charges and the other posted. This company should not be allowed to do business and if I ever run into the owner I will throat punch him/her!

I made a reservation for my husband and two children, when i received the confirmation email they only included two adults. I called to make sure this was fixed, to which they told me to get back in 24 hours. When i called 24 hours after the rep on the phone told me everything was fixed and not to worry at all, my children were added to the reservation and we would not have any issues. Well, when we arrived at the hotel, they informed us hotel power had never added our kids to the reservation and after paying to hotel power we had to additionally pay the hotel $515 for our two kids, we had no other choice. I would never ever recomment this company to anyone.

Less than 1 if i could. Called about changing a reservation, when it wasnt what i wanter told the agent to just leave it as is was. A few minutes later she called me to tell me it had been cancelled and my money refunded. I did not tell her to cancel! Then she called back trying to sell me the same reservation for 45$ more each night. I told her she messed up and needed to fix this. I want the same rate i had. She told me she'd call me back and never did. Now Im scrambling to find a hotel for a vacation already planned near disneyworld next week!

I'm glad I read the terms and conditions, this company did nothing to give me a discount, the price they gave was the normal price of the hotel. They wanted to charge me for an annual fee if I didn't call the 800 number, funnyvyou could use them to book a room but to cancel your stupid annual fee it had to be voice to voice with their foreign operators and you couldn't do anything online. So don't fall for their crooked ways of have their hands in your pockets don't use them or consider them at all!

If I could do 0 stars I would. I was charged for a room and when I got to the hotel they told me that the hotel was booked out for days and that they were trying to contact hotel power for over an hour. I called to get my refund started and they told me the charges were made through the hotel and not them but my statement shows hotel power charged me. I wouldn't recommend booking through this site ever. Worst experience I've ever had booking through a third party.

The hotel had our booking on file when we arrived, however Hotel Power failed to provide them with payment - even though they had taken money off my credit card. We arrived at 1.40pm and the payment was finally processed by Hotel Power at 4.40pm (3 hour wait). I was kept on hold for over 55 minutes - no explanation was offered and when he returned to the phone he insisted that we consider cancelling the booking and paying the hotel directly... even though they had taken money off my credit card. The hotel staff mentioned that this was a regular issue with this company... absolutely appalling!