Hotel Power

I booked a room to disney for $660, and i called them 4 times to verrfiy the room was legit and they kept telling me it was all fine, i waited for a confirmation number as they said they would get me one. And one never came. I verrified my CC with them as they asked. And i told them to call or email me if they needed anything else from me. 7 days later they told me my reservation was canceled. They never followed up to stop it or ensure i kept it, they just let it cancel. And now there is no room avaaiable at all the day i need one.

Seemed like a normal hotel aggregate site, and was an option through Google, so I made a booking. Unlike pretty much every other hotel aggregate service, this one automatically has you OPT-IN to their 99$ per year premium service and forces you to call to cancel.

Yes, you can opt out at checkout. But it's horrible user experience to make people automatically opt in.

Further, I read the offer terms and conditions and it states:

"If at any point in time you choose to cancel you must call our Member Services Department at *******930 and you will be given a cancellation confirmation number. You agree that your membership will not be canceled until you receive such number."

However, the Member Services Department DOES NOT GIVE YOU THE CANCELLATION CONFIRMATION NUMBER when you call. They said they would email me "in 5 minutes".

One hour later, no email. So I call back again. And they say there is no way to email from their system. So I ask again for a cancellation confirmation number. And the person gives me one...

These people have no clue what they're doing. Stay far far away.

I made a reservation online on 11/17/18. I did not receive a confirmation email for two hours so I went to the website to check if it went through. The website showed that I had NOT made a reservation, so I went to my bank statements and of course, they had instantly charged me $270. I tried canceling over the phone but the automated message told me to look for my reservation online (which did not exist) so I had to go out of my way to communicate with a real person.

I very clearly told this guy that I wanted to cancel my reservation because they had charged me $270 and I never received a confirmation number, which to me screams SCAM. He was rude and unprofessional and took forever to try and find my reservation. Finally he told me he found it and said he would take care of it. I canceled my reservation way ahead of time and I'm expecting a full refund.

STAY AWAY FROM THIS WEBSITE.

I stayed in the City Place Hotel (formerly Crowne Plaza) in St. Louis in September. Paid in advance. My room had no air conditioning and when I complained, they brought a box fan to my room at 2:00 a.m. There was no wi fi and the restaurant was ciosed (supposedly for renovation, although there was no sign of any renovation going on). They charged $20 per night fore self-parking, even though their web site said it was included. Hotel Power did nothing when I complained to them, saying I needed photographic evidence. How do you take a photo of no aiir conditioning? I will NEVER use Hotel Power agiain!

They called me and wanted me to send them a copy of my credit card and ID even though my card had already been charged. Said my reservation would be cancelled if I didn't and then hung up on me when I questioned them. Called the hotel we reserved they said they were over booked and couldn't honor the reservation, Called Hotel Power back and asked to speak to someone in the USA since their address is in Florida and was told if I was going to be like that they couldn't help me and my reservation was cancelled.

Had to travel, booked through Hotelpower.com. Seemed fine, hotels existed and had my reservation.

If it was left at that it would have been fine and i would have used their service again.
Not anymore.

Now i'm a very upset past customer that just got charged $50 for a membership i didn't ask for. Why do you opt me in by default and if it's even possible to opt myself out, it wasn't clear. And i can't trust that it'll be more obvious in the future. Opting out and making it difficult to get out of is very unprofessional and is considered stealing.

I booked a 2-night girls weekend in October. When we arrived to check in we were told they were without service. First issue was the hotel staff at Plantation Resort in Williamsburg were horrible. Because we booked through Hotel Power they said there was nothing they could to refund our reservation. Mind you the power went out at midnight and they had ALL day to contact me about my reservation. I was told they were too busy, yet they stood around with smirks on their faces! They guy that was waiting on us asked the coworker to deal with us and she laughed and said no way! Next issue contact Hotel Power. Between waiting for someone to answer to being placed on hold with Kevin for while he "attempted to resolve the issue", I was on the phone for 3 hours. He said he was looking for another resort. I kid you not that I was on hold for over an hour! I think he just didn't want to deal with me because when my girlfriend called on another she phone and got through and cancelled our reservation. So, we finally cancel the reservation and booked a place through Hotel.com (which is where I should have booked to start with). Kathleen called me at 8:30pm to tell me the power was back on. REALLY? We got to the resort at 2pm. WTH did they think we were doing between 2-8:30pm? I was dumbfounded! I called her back first thing Saturday but of course they weren't open! I called first thing Monday, spoke to Kathleen again and she reassured me that I would get a refund. A week later and no refund so I called AGAIN today and was told they are waiting for the hotel to release the money and I need to call back in 4 hours to check the status. I have NEVER in my life received worse service! This is still to be continued but I hope I have prevented everyone that reads this to NOT USE HOTEL POWER!

I boooked a room today and was charged waaaaay more than expected. I would have went straight to the site if that is the case! I book rooms all the time, so I immediately knew something was off and reading reviews, I see now that i may have been played. One thing I don't like is someone playing with my money! I have 5 kids, two with disabilities. You guys are wrong! I have never ever had this problem! You guys only want to answer if someone wants to book a room, but i can't get someone to cancel! I am contacting my bank asap!

Edit: I called and they finally answered, where totally unprofessional! She actually argued with me on the phone. This should be illegal!

I tried to book a room on line which I normally never do. When I hit submit an error message came up and I needed to call and give them make sure to get things straight. I called the number and got some totally unrelated survey from who knows where. I finally found the right number and called, they were closed. I left a message for them to call me, when they did it was a number local to where I live (NOT). When the I received the call you could hear a multiple people in close proximity to the person that I was talking to. They were asking for my card number again even with my information. I hung up immediately, went to my bank and canceled my card. I also am receiving emails from them, tried the opt out link which by the is also fake (surprise) so I am still getting emails from this company that I cant get rid of. From my experience I highly suspect this company is a fraud. By the way I have read the reviews and I don't want some BS response form you. Either correct your practices or shut the doors and quit scamming people.

I booked a hotel through them in August. I woke up this morning to an email from Hotel Power saying that I had purchased a membership with them. The email said that I made the order on 09/28/2018 at 02:10am which I never did.

I called Hotel Power to dispute the charge and a woman answered who was very rude and condescending with me. I wanted to know why I was charged and she raised her voice and started getting into defense mode. She gave me a convoluted answer saying that I signed-up for the membership when I know for a fact that I didn't.

It is clear that Hotel Power has no appreciation for their former customers and I will never book through them again.

I was on hotel tonight app trying to book a room in Las Vegas at the "MGM Grand Hotel" and as i book my room, I was re routed to "hotelpower.com and bonotel," and as I reserved my room, I was to check in on 9/2/18 check out on 9/6/18 so when I get to the hotel to check into my room, the hotel clerk checked for my reservation and not only did he find it, but he told me that my check in date shows I was to check into my room on on 9/5/18 and not 9/3/18, so I'm like WTF, so where is it that I am suppose to stay at? So hotel power screwed up my whole reservation, and when i called them bout my refund, they kept putting me on long holds and kept telling me that someone will call me back in the next few minutes, which was a lie, because as days went on and I kept calling, it was the same BS. Never book with these thieves, they reminds me of the fuggin IRS, they take yo money by ripping you off and there is nothing you can do about it.

I was linked to this site via TripAdvisor. The rate for the hotel was signifcantly lower than direct booking or via any other site. The booking was confirmed. Two days later, I get a phone call from a blocked-ID number and they are requesting that I FAX in a copy of my credit cards last four digits and a copy of my ID - claiming my booking 'could be fraudulent'

I immediately called the hotel. They do NOT work with HotelPower nor it's parent company GTI Travel and advised they had no idea of the booking.

I also spoke to Starwood (owner of the hotel) and they advised the rate could not be accurate and would not be honored.

I booked a hotel room through Hotelpower and was confirmed for a room with two beds. When I got there, there was only a room with one bed, and no other options. Hotelpower couldn't find me another room and promised a refund. Now, a month later, NO REFUND and they claim they will only refund me if the hotel gives them the money back. Of course, the hotel has already denied it. TERRIBLE CUSTOMER SERVICE that doesn't even respond to my inquiries. I'm out $400 and nowhere to go. THIS COMPANY IS NOT REPUTABLE.

I don't know how I ended up booking through this site. To the best of my knowledge I was rerouted through expedia (so I'll stay away from expedia, as well). I booked a hotel room in Athens Greece and paid DOUBLE what my friend with an American Express card booked, so their claim that they are discounted, IS FALSE. They charged my credit card 967$ when I booked. I never received my confirmation number and was calling weeks and days prior to my arrival. Finally, the day before I was set to arrive I still had no reservation at the hotel and sat on phone with customer support for hours. They finally gave me a confirmation number. When I went to the hotel to check in, they told me the confirmation number was for their lower priced property at a different location. My confirmation printout indicated the hotel I was at... REALLY SHADY! Do not book through these people and I guess, stay away from expedia. I was definitely rerouted.