Hotel Power

Booked a reservation, realized immediately I had made a mistake, cancelled within a MINUTE of making the reservation. Called them, they told me it would take 72 hours to resolve. I've had this happen using Priceline and NEVER had an issue. Called the hotel, they have NO PROBLEM with the refund. HOTELPOWER is CRAP! HORRIBLE CUSTOMER SERVICE. 2nd day of calling to find out the refund and was told I wouldn't get the refund back. When I pitched a fit, the dude put me on hold and then disconnected. Called right back and was told customer service was closed. Asked for a manager, told there wasn't one.

THESE PEOPLE ARE FULL OF SHID YOU HEAR ME! Im thinking Im getting a legit deal for a room in Las Vegas off the strip, and after looking the reviews of the hotel, I decided to cancel, these people (HOTELPOWER) already charged my card 20 days before check in, and there dumb azz website wont let me cancel. So I called, the RUDE azz man who answered was very aggressive and argumentative. They will not let me cancel some shid I dont want and kept saying theres a no refund policy, NO WHERE on that reservation did it say no refund. I WANT ME MF MONEY BACK.

I booked a hotel through hotelpower last week. The hotel never received the money and today after spending SEVEN days on the phone with hotel power, the hotel and all of the middlemen, I never did get this resolved! They messed up the reservation so the Fairfield had my rate higher and in the meantime I reserved a room through hotel booking because I had a feeling this wouldn't end well. So now, I have to pay for a different hotel and Hotel Power has my $1250. Completely UNACCEPTABLE way to treat your customers and I will never use Trivago, Hotel Power, Global Travel International or any of the combination that were involved in this booking. STAY AWAY! Or lose your money.

The online site is easy enough, but when you call with any concerns, they hang up on you multiple times, customer service personel with poor English. I started trying to cancel within our cancellation policy at 2:00 PM on a weekday, by the time I called 6 times and spoke to a real person that spoke English, it was 5:30 and they claimed it wasn't 48 hrs advanced notice because it was past 5:00 pm anymore. Called the hotel direct, they said they'd let me cancel still because of 24 hrs notice policy. Hotelpower did not let me cancel - out $492.- that I am sure Hotelpower kept.
Terrible terrible service, absolutely do not recommend.

I went online and made a reservation for Austin Texas. They charged me a 1.00 membership fee i never agreed to. They refunded it after a lengthy conversation. They never made the reservation. I said if you don't make it i want my money back which was 452 dollars. They said that i was canceling. I said yes if you don't make the reservation. They then told me they were keeping the money. No refund. Jerks and thieves. Steer clear. Worst travel site ever.

Do not waste good money with these idiots. I called to make a change and also went online to find my reservation to change it. They couldn't find it under the confirmation number they sent me. I had to research the cards I use to help them find it. By this time i was late for a cancellation but only wanted to change it and i would have lost all my money. They are liars and crooks. They said the hotel declined to change it. I called the hotel and they said that was a lie. No one from there called.

Book a room for two days to Sanibel Island Florida with them. When I got to the hotel they told me my room was not paid for; they charged me $497.28 for the two days. When I check my credit card, Hotel power also charge me $736.09 for the same two days. I have been calling them for a refund so far I spoke with 4 different agents and was asked to email them a copy of the hotel bill. I have sent 5 emails and no one has reply back to me. My next step is to report them to the Better Business Bureau

They cancelled my hotel reservation without my knowing and I already had my flight booked! They claim they sent me and email and I didnt respond and they thought my reservation may have been fraudulent! I then called them to straighten this rediculous mess out and tried to get another reservation. They told me TWO different times they found a better deal but when they took my credit card information, the deal magically was no longer available. HORRIBLE EXPERIENCE!

Just lost $1,000 and 5 or more hours over a reservation 3 months away that the hotel would let me out of but HotelPower won't, not even if I pay them the commission they'd get. Every person promised to call back and never did. Couldn't ever talk to a manager. First person I dealt with got all my info wrong. The second insisted I didn't know how to spell my own name or how many people I was booking for. The third promised to "see what I can do,"
And promised to call back. Ha!

1) I booked for a convention in Las Vegas as I always do through third-party vendors, although first time with hotelpower. Went to check in, no reservations. It seems hotelpower thought my booking was fraud and canceled my reservation. Ok, first time this ever happened in 30 years. I did receive my email stating my reservation was secure, but, didn't see the second email a day later requesting me to reach them - My Bad!
2) Once in Vegas with no room, they reacted by booking me around the corner "walking distance" from Bally's in Vegas where I was to be. I called several times to reaffirm hotel location as i was not finding it anywhere on the Las Vegas strip where my convention was Well, not exactly, the hotel was on the California border an hour away, mind you i have no car. Called up asked them to cancel as they misrepresented the booking, I was assured I would be reimbursed for their mistake, Well, now they are standing by their policy no cancellations. It's obvious to me as I spent way to much time on the phone with these frauds that this is a family operation in someone's house. It's also very obvious to me that they had no intention on getting me a room near Bally's and knew exactly what they were doing in the booking at Buffalo Bills Hotel in Primm, not Las Vegas. I have spoken with this con-artist family for over two hours over two days and have received nothing but their BS lies. Please do not allow this fraudulent company handle you travel affairs. They are not about your best interest and will be reported to the BBB for the actions above. Currently, I have my credit card company involved to get my ill booking on the California border hotel back! Not to mention the premium I had to pay to stay in Vegas last minute due to this companies actions, Stay away - they are first class frauds and scam artists! Sincerely, Matt Baulier Grapevine Texas