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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I had a Caesars reward promo that I called to book 2 queen rooms with. Agent advised it was not doable at that time and I will need to show the rewards card at the time of check in. I declined the refund protection that was offered but still got charged for it. The name was misspelled entirely even when it was spelled out multiple times, letter by letter. I spent almost an hour trying to get it all corrected only to be told by another agent that Caesars reward cannot be used at time of check and that that my CC has already been charged for the full amount. I ended up cancelling the reservation and requested a full refund. So far only the refund protection has been reversed. Still waiting for the $400 plus charges which I was told have to go through an approval process.
Latrina did a wonderful job. She told me the room options and she patiently answered all my questions. She even suggested and wrote down that I'd like extra blankets as I was concerned about the room being too cold. Thanks
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The agent did not tell me the full charge with taxes until after I had given him my credit card info. At that point I changed my mind and told him I no longer wanted to book. He booked anyway! And then got my email address wrong so I didn't even get a reservation number—just a text saying it had been booked.
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, phone number, or email associated with the booking. Feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Jose took the time during the horrible snow storm to book my husband a hotel and let me know shuttle information as he is flying in tonight to Pittsburgh Airport and there's no way I can get to him. Snow in Butler well over a foot! Thank you Jose Esteban, you truly are a lifesaver, you put our minds at ease. My husband can rest safely tonight. A+++
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Earlene was very helpful & patient. She checked many places/ rates & made it easier for me to narrow my search as I am checking for a group. She was courteous & willing to check all options. Give her a 10!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I spoke with Ebony from Prince Conti Hotel and she was very helpful, courteous and professional!
She verified our reservations and sent the confirmation information through to email
Thank you so much!
Kristine/ Michael Markey
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Didn't follow directions. 25 rooms to be held should have been done as a group booking. No charges should have been made to my credit card. Another employee had to fix the mistake
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Called to make a reservation Rojessa is who I spoke with!
I had several pointed questions that I had asked.
Rojessa was able to answer the quickly and explained in detail what each item was.
I paid for the reservation. I immediately got a text from her with a confirmation and an email.
This is our first time, cruising from Mobile, Alabama, and she made it really easy to make hotel reservations to make our trip a little more enjoyable.
Rojessa did a wonderful job and I really appreciate the great customer service that she provided.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Agent was perfunctory and mechanical but got the reservations completed. She was unaware of pet policy but did seek confirmation when challenged.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Thank you Laura for the wonderful customer service and help with my hotel reservations. You made the reservation process extremely easy and pleasant.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Phone answered promptly. Courteously and promptly provided best option for reservation. Completed transaction and provided confirmation.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
At the last moment I received a request to cover services at the Medical Center in Houston during the ice storm. I called Marriott near Texas Childrens and Faith very efficiently set me up with a room as I was driving in.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I needed to make reservations for 2 one night visits. Ebony was a great help for the first nights stay and when the second nights stay was almost double due to the dates, she helped me to find another hotel nearby that was more in our price range.
Thank you Ebony.
J. Moore
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I reserved a room. I gave my
Personal info & credit card info.
I received a confirmation. Before I got off off the phone my reservation was cxl'd. I was told another room would be assigned but at a new price. I never received another confirmation.
I called again, another person said a room
Was available & confirmation would be sent shortly. It was never received. Neither person spoke very good English, I had trouble understanding them. And I should be able to rate this experience with
"No Stars", zero rating. But your app won't accept -0-.
I went to another hotel in the area.
I made my reservation Ivory explained the reservation very thoroughly to me and was able to get me $20 off of my reservation due to the fact that I did not need to have reservation insurance!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Juan, provided incredible customer service in efficiently and politely resolving a major billing issue. His efficiency and competence was only exceeded by his politeness. It's not hyperbole for me to say his level service exceeded any past experience!
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I was trying to work out the details of an existing reservation however you can only do that with AI when you call in. I could not get the information I needed and I was very frustrated. I called the new reservation line and I had someone hang up on me because it wasn't a new reservation. I called back and got the Rose and she took care of me. It was pleasant to work with thank you for having her. I was almost at a place where I was not going to book groups with Hilton anymore because of my frustration level, but she got me what I needed and talk me off the ledge.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
This lady was so professional she talk and I thought she was a computer she was like perfection. She was very kind and helped me in every way so we could have a great vacation thank you
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I needed a room nut also needed to make sure there was an airport shuttle that could get me to the airport in time for my 5:15 am flight! I was not only helped but the call was also very pleasant.
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Micheal was absolutely wonderful, he took the time to make sure this hotel would work for my needs before even thinking about booking
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you bringing this matter to our attention. We have thoroughly reviewed your case and see a full refund has been processed for $520.83. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to contact us at [email protected]. Thank you for your understanding and patience.
Kindly,
Briana S.