HotelPlannerReviews 4,951

Recently I had the pleasure to work with Jesus Bernabe on a reservation for a week at a local hotel here in Memphis, TN.
Mr. Bernabe was friendly, articulate, and very helpful with all my requests /questions.
It was a pleasure speaking with him and I truly appreciated his help in booking my reservation.
Respectfully,
CL in Memphis, TN

You said it was refundable. And its 8.miles away. So I had to cancel to get closer to Orlando. And they was saying it was a non refundable ticket. Our conversation was if I bought the $128 dollar it was non refundable. I said I wanted refundable. Now I have to wait for 2 to 10 to get my money back and now pay for another hotel 3 hours away. Carla Webster-Reid

Jeanette went up and beyond when giving me help. I was a very picky and difficult customer, but she handled me perfectly! She went through several options and gave me all the details. I would like to use her again. It was a very positive experience!

I had made a reservation online for 1 room/3 occupants for 3 nights in NYC. I looked at the email conf. & saw it was for 2 rooms! I had tried to cancel the 2nd room & adjust the arrival date for the 1st room twice before. You do NOT make it EASY! On my 3rd try w/ your team, Hannilyn FINALLY effectively assisted. I must now wait to see if my initial res'n will be refunded.

The reservation was scheduled however the rep told me it would be 314.00 when Marriotts non-member price for that whirlpool king suite is 179.00 before tax.

My experience was excellent. My reservation was made in a timely manner. Questions were all answered. The planner was courteous and polite She was also professional. Thanks Vanessa Marie!

Miguel was cordial, knowledgeable, swift, and totally understandable. Reservation was made in a matter of minutes and all my questions answered.

Very poor. Language difficulties, he was unsure of how to help so contacted manager. I was charged double the going rate if booked through hotel directly, plus was charged twice for the same room. I will dispute with the hotel directly. He was nice and seemed to want to help.

I called a hotel to make a reservation not realizing the number listed was not directly to the hotel. The woman told me that it was indeed the hotel. She got alittle annoyed with me when I asked questions. When I told her that other people paid less, she said I was misinformed. I had to get the supervisor involved.

I have been a Holiday Inn Express customer for many years. Speaking with Daniel today was one of my best conversations and experiences! Daniel has explained and taken care of my itinerary! 👍

I called the Arizona Biltmore reservation number and I explained to the agent that I was giving a talk at a seminar at the Biltmore and I only needed a room for one night, but the rooms were extremely expensive. The agent offered to book a room for me at a nearby hotel, which ended up saving me $600! Many thanks to the reservation agent 🙏

I was booking a hotel room near my daughter's home to attend a granddaughter's basketball game. The hotel attendant was very kind and politely helped me with the reservation. He definitely a shining star for your organization.

Leonel is amazing! He was, polite, accommodating, and friendly, I hope to book with him again. He is a valuable asset to your company! Give that man a raise!,

I had a wonderful experience, making my reservation for my hotel in Tennessee. Mario Alberto helped me and he was very patient, helpful, explained everything! He's a wonderful person to help people calling in to make hotel reservations.

Good communication. This person was I'm informed and conscientious and tried several times when I made a mistake with my credit card. You've sent me something to my phone and it worked all together a very enjoyable experience.

Really helped and give me recommendations on where I could stay. I just drove down from a long drive, and I did not know where to stay. Very fortunate to be able to speak with Jose Israel.

Very friendly and professional. All information given to the hotel agent was exactly correct when he said it back to me. Received email confirmation promptly.

Brian was knowledgeable and thorough. Pleasant to talk to. Answered all of my questions to my Satisfaction. It was a nice experience thank you.