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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I was quoted a price for two connecting rooms. When we arrived at the hotel, we were booked only one room for an exorbitant rate! One star rating is generous! Do not use hotelplanner.com
I was trying to book a last minute hotel room, but the reservation person made me feel uncomfortable and pushing me into buying the room right then. He acted very odd, I finally had to say I was going to book at a different hotel company and hung up.
I just had a phone call to confirm my reservations, and fix a problem that I thought I had! I am not computer savvy, and Joyce helped me immensely! She also found out that my hotel reservation had been canceled. She was so calm and friendly it helped me through this very stressful moment of thinking I did not have a reservation for my sister, my mother and myself for my mother's family burial. She really really listened and helped me out! She couldn't figure out either why My reservation was canceled so it turned out to be a blessing that I called in because I cannot find any of my paperwork online for my reservation! Thank you very much, Joyce!
Greetings Cindy,
Thank you for taking the time to give us a 5-star review! We are delighted to hear that you had such a great time booking your reservation with Joyce, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
[email protected]
Absolutely awesome service. Was looking for specific dates, dog friendly 2 bed, & best value. 10+ 🌟 He delivered in a friendly & efficient process of checking multiple properties.
A valuable asset to the company. Well done Gustavo 🙂💯
Hello Susan,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Decided at the last minute to do a road trip to Erie PA. We had no idea where we were staying and all hotels were sold out. Hugo was very helpful finding us our home away from home!
Good, accomplished what I needed too, however this survey is starting to waste my time. 59 characters come on. WhTs wrong with short and sweet? I do not have order ID available right now.
I wanted to make sure this was not a3rd party booking service and he disregarded my question and ask me did I want to book a reservation. I said yes, but could he answer my question and hung the phone up. If I could give him negative numbers I would
I needed to make last minute reservations and Brandon came to the rescue.
I just spoke with a representative trying to find out the direct number to the hotel and he was very rude he would not give me the number he told me to look it up my cell phone line I would not give you even one star!
Miguel was easily understood and booked my reservation without troubles.
Ebony was excellent. She went above and beyond what was expected.
After so many time contact with Mariotte sometime disconnect for no reason today lucky day. I spoke to Alex. He very helpful from the beginning to the end so the problem solved in one time and one time only very happy now he deserve a five star service. He cancel for Mr. Quach two nights confirmation and this is the new reservations 😂😂👍👍
Andrea was amazing to talk to about our stay and was really helpful. Thanks
She was patient with me and my hubby as we were both talking to her
She looked up any other services needed and if we would be eligible for discounts explained to us when we didnt understand (we are a elderly couple)she would calmly explain things over with us...very nice sweet voice
The phone person was polite and very professional. He searched to find the best accommodations for my trip
Hello Mary,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was very knowledgeable and very helpful. I really recommend her for any available recognition.
Hello Francis,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We strive to provide the best service for every customer, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Jake was pleasant, helpful, and respectful. Enjoyed talking to him.
Hello Christine,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Jake, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was very nice & helpful Made no reservations at this time just getting general information thank you
It would be helpful if it's disclosed that when booking through third parties that there's a charge.
Another than up charge the representative was very professional.
I did get a refund. I was told I'd get the online rate but was charged $98. Instead of $68. Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with your concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected], I look forward to hearing back from you!
Kindly,
Melanie Planelles