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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I entered the Days Inn in Pauls Valley and met a very helpful person behind the desk. She answered all my questions and even more. She is a keeper!
Dianne C was very polite. She helped me find a place that l was comfortable with & met all my needs.
Hello Greg,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Dianne, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Thank you for your help you did a great job
Appreciated
Hello Debra,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
The representative was professional and pleasant to work with. Assisted me with finding alternative motel due to full booking at my original choice
Hello Van,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
No where to go in an Emergency. Kaula gave Excellent Customer Service. Patience and Understanding. Great Job!
Hello Kym,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very courteous & helpful.enjoyed the conversation. Would book again in the future
Hello Lori,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Michelle was fantastic! Very kind and professional… and laughed at all my bad jokes. She helped me find a hotel that fit my needs and budget…. Thank you Michelle!
Hello Gigi,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you has such a great experience booking your reservation with Michelle, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She clearly took my information and made sure it was correct, and friendly. I appreciated the funeral discount too.
Hello Mary,
Thank you for your feedback! We are happy to hear that our team was ale to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
We are traveling on our 33rd anniversary
Called Glacier international direct and booked while traveling
Looking forward to tonight
Hello Larry,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
He was very delightful to talk to and was very patient with me about what i wanted!
Good Morning,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I would love to leave a great review for the guy that helped me on the phone. However I'd leave a better review if it was easier to leave a review. I do not think its necessary to have a min word count for a review and enter all my information including my reservation number. Not everyone has time or energy to leave an essay of a review everytime i turn around. Ridiculous.
Hello Veronica,
Thank you for your feedback! We are happy to hear that or team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Angela was very helpful and friendly. Understood my request for a quiet room on the ground floor and my need for an early checkin. She had a nice helpful manner.
Hello Melanie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Angela, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
This guy scammed me. There were rooms for much less and even suites for less. I am trying to cancel this reservation total scam
I am a Marriot Gold member and should not be treated like this.no one should be
Hello Joe,
To ensure accurate and prompt processing of your request, could you please reply email a copy of the receipt that reflects the lower rate you mentioned to [email protected]? Your cooperation in providing this proof will greatly assist us in expediting your request and ensuring that you receive the optimal support. I look forward to hearing back from you!
Kindly,
Melanie Planelles
You ASSURED me that my call had been transferred from the front desk because of "overflow". I asked three times if I was booking directly with the hotel and not with a third party. I was promised that you were not a third party. Your website is fraudulent. You lied.
Good Afternoon,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected], I look forward to hearing back from you!
Kindly,
Melanie Planelles
Rosangelica was awesome, patient and helpful. She presents a good image over the phone for the hotel
Hello Dan,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your reservation, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Greetings,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Hello Donna,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your reservation, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very considerate and helpful
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Greetings,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Lauren did an amazing job in quickly getting me a reservation at the lowest price
Hello Rosemary,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Good experience. I really don't like surveys that demand minimum word count
Hello Ken,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Peggy,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles