On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
We monitor reviews for authenticity
Israel was very gracious and courteous throughout the phone call. He did not hang up until he made sure the email and text message came through with the confirmation of my booking.
Isis did a wonderful job helping me book my reservation. Even though I had a few "hiccups" along the way, she stayed friendly, patient, and supportive the entire time. She's the kind of person you'd call just for the conversation. You're lucky to have her, and I truly hope she's treated as well as she treats your customers!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called to make reservations. Ozmin, Ivan was extremely friendly and helpful. He was professional and knowledgeable. I think he has outstanding customer service skills. A very pleasant experience.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Hector, was friendly and pleasant on the phone. We were able to set up my room reservation quickly and efficiently. He was patient as I am a bit tech challenged. Reassured me of support and complimented on ability to handle the technology in setting up the payment. Thank you, I am looking forward to staying at Heritage Inn.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Due to weather issues I was in Charlotte looking for a hotel room. The person helping me was very patient and kind. She stayed with me until she was able to get me a booking. I really appreciated her assistance.
Greetings Tracy,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Was very insistent and confusing. Kept bringing up how important it is to see family and how the room would go fast. Price ended up double what the web site stated.
We appreciate you bringing this matter to our attention. We’re sorry to hear about your experience while making your reservaton. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
In the day and age of online booking and doing it all yourself, calling a reservation line for a hotel and speaking with Cintia was so easy. She was incredibly helpful and got me a night at Cliff Castle in less than five minutes.
Greetings Tracy,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
It ends up I was charged for two different motels. MICROTEL which we stayed at and Quality in which should have been canceled by you because they were full. We did not stay there. Itinerary # is H*******. I have been trying to talk to someone by phone but am getting nowhere. Could you help by calling me back at *******161?
I’d love to help! I have searched our system but I am having a hard time finding your reservation for Quality Inn with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Took too long to gather info - 17 minutes - then put me on hold and never came back waited five minutes then I called back … same person answered and had no record of my reservation
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The confirmed reservation was not on the Hampton Inn Uptown in Charlotte NC system and I had no place to sleep as a result. The same was true for multiple people attempting to check in.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience. We have thoroughly reviewed your case and see that our team is currently working and in communication with you. Thank you for your understanding and patience.
Kindly,
Briana S.
Booked room with jacuzzi. Paid that price. I asked for confirmation that room had a jacuzzi. The booked told me yes. We paid the king deluxe with jacuzzi price. Arrived at hotel and was told they don't have a room with jacuzzi. Wouldn't give us a refund. They first sent us to a dirty room. Bed not made, trash and towels on floor. We went back to desk to ask for another room. This hotel says they do not refund money. Bad experience all together.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience reserving your room and at the hotel. We will thoroughly review your case as room information and availability is provided to us by the hotel directly.
As hotel service is managed directly by the property, we recommend sharing service-specific feedback on the hotel’s own review pages so it can be addressed by their team.
As a courtesy we have processed a 15% refund. You should see the refunded amount reflected in your account shortly.
If there's anything else we can assist you with, please don't hesitate to contact us at [email protected]. Thank you for your understanding and patience, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The reservation specialist did an excellent job in the light of difficult circumstances. I commend her for her endurance and success.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Jay was extremely helpful. I had to book a last-minute hotel room for my parents due to an upcoming surgery at the nearby hospital and inclement weather. He made a stressful experience very pleasant.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
We were left without power following the January ice storm and afraid we'd not find a hotel that would allow our 5 cats. After staying the first night in a frigid house and facing even colder temps the next night, we tried to see if anyone could accommodate us. Guiller was able to find us a hotel very near us that still had availability and allowed multiple pets. We are so grateful for his help!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Frustrating I need the number of the actual hotel so I can ask if they have a shuttle to and from the airport terminal. I like talking to a person.
Greetings,
I do apologize for the inconvenience you've experienced. Per the hotel's website, yes, there is an airport shuttle.
"We offer a shuttle service to Airport from 4 am to 12 am daily, with 1/2 hour intervals."
The hotel's number is: (828) 490-9385
Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Hard to understand sometimes.
She said last room left w/2 queen beds, handicapped show & refrigerator.
Inquired about AARP discount and my Hilton points. She said already discounted.
I made this 4 months in advance of our family get together. Only one room left!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Above and beyond excellent!
She checked multiple properties and found a solution. Please promote Michelle Dafne as she is a problem solver.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Jolene displayed patience in helping me get my reservation. She provided good customer service by having an attentive ear, a friendly tone, and a helpful demeanor!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Fui muito bem atendido pela Shirley. Ela é muito simpática, educada e atenciosa. Conversou comigo no idioma solicitado. Atendeu as minhas necessidades demonstrando interesse no meu bem estar.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very helpful. She helped me find a different hotel. 5 miles away from the one I had called about because they had no available rooms. Great service.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.