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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,966 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Ashley was very pleasant and helpful. She was very patient as well.
Hello Ann,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ashley, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I received excellent help and got a great room. We love this place.
Greetings Jeanette,
Thank you for taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Attendant was patient and helpful. She explained additional charges on billing statement. Great job!
Good Afternoon,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She assisted very well, answered all my questions and was efficient.
Hello Sharon,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called three times, each time pressing a different option and they would refer me to the first, to book a reservation. The agent I spoke to was very polite and helpful and didn't have the correct information.
Hello Andre,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected], I look forward to hearing back from you!
Kindly,
Melanie Planelles
I called to get the rates of a neighborhood hotel and was sad to see it was unavailable. Then Washington went above and beyond and searched for somewhere much nicer, but the rates were high. When I expressed my inability to pay and my budget he was able to get something that not only fit in my budget but had unexpected rewards. Im. Locking in this phone number and service. #gamechanger in hotel concierge service.
Hello Drea,
Thank you for your feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Washington, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I do not like the pushy attitude of getting the booking. I thought I was canning the hotel direct and I had previously checked their rates on-line. My first question was off this hotel was pet friendly and she had to ask; then coming back on the phone with "yes for "$10. I said OK and then asked to book a handicap room. She quoted about $170 so I questioned her. She stood firm on the rate and since we were in Reno for an emergency surgery and already stressed we accepted it. Once at the hotel, I found that they are not pet friendly, however let me in with another $20. This means I was "duped" by Expedia for $100. I am exceedingly unhappy and and will drop Expedia. I only found out my call was to Expedia from the hotel.
I called to speak to a member of the hotel to try and book a reservation for dinner and was hung up on by the reservation clerk who answered the phone. Very rude
Greetings Brenda,
We apologize for this interaction but, I'd love to help clarify! We are HotelPlanner, our phone line is for hotel reservations only. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]!
Kindly,
Melanie Planelles
Was lied to, said the hotel I wanted to stay at was booked but it wasn't. Also over charged and I couldn't get my military discount. The bathroom had blood splatter on wall and mildew in shower. Won't ever use booking again.
Greetings Iris,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very professional and pleasant to talk with. Lauren was extremely helpful in making my reservations.
Good Evening Michael,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Awesome service, very professional! Well done! Keep up the good job!
Greetings Clifford,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
He was such amazing young man very professional and kind. He was also very knowledgeable we could use a lot more representatives like him
Hello Marretta,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Julio answered all of my questions and made my booking experience FANTASTIC! He is very informative and was a pleasure talking to!
Hello Christy,
Thank you for your feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Glad he could speak English understandably. Quick and efficient, thank you!
Hello Larry,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Thank you, Neal, for being so kind, thorough, & to the point! Made my booking experience quick & not even a hint of stressful!
Good Evening Erin,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jason. Displayed true customer service with calmness in his voice. His patience was rewarding and I'm grateful for his service during our lengthy time to merge several accounts.
Good Evening Ronnie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I'm booking the room for my family for holiday
she is very professional, patient and kind
Hello Tuyen,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I'm very satisfied with Angelica's performance and ability to answering questions patiently.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Sincerely,
Briana S.
Asked for federal perdiam rates. Was told I'd be charged that. Then I get a charge for $30 over federal rate. Call back, they don't honor federal rate. Basically a con artist. Canceled and was told I'd get a refund on my card, then get a notice that I'd get a "voucher" of some kind for 1/2 the hotel rate. Now I have to file a claim with my federal cc and deal with all of that mess. What a horrible experience.
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request! If you have any immediate questions or concerns, please feel free to contact us at [email protected].
Sincerely,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Godwin,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles