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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I called the Hampton Inn Hotel to reserve a Queen room for my daughter & grandchildren who will be passing through Dumas tonight on their way to Colorado. Joyce was very helpful in assisting me.
Booking a room was easy. Wanda has great phone skills
Greetings Peter,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Buyer beware and book directly with hotel! Cannot get a refund for illness without a doctor's note. I said due to HIPPA, not required to disclose. They said HIPPA doesn't apply. If traveling to location in the winter and there is heavy snow and ice falling--that doesn't count either. Must have proof of road closings. :( If there is a death of an immediate family member, with proof of a death certificate and proof that you loved them (at the time of death), I believe you can get your money back, but short of that...good luck! Book direct with the hotel next time. Absolutely zero to be gained booking through this SCAM!
Thank you for assisting in making our reservation!
Greetings Laurie,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Experian should not rate this so high. The people were so nice & helpful.
The room is not so good. Mold in the shower. Very old but hard worker's
Repräsentative was competent and easy to understand. She does need to pronounce Iowa correctly. Reservation were made efficiently.
Hello Toni,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Zion working at the front desk of Days Inn in Easton Md was very helpful and informative securing a reservation for me.
Greetings Ray,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very professional pleasure to speak with would definitely recommend
Greetings Gerald,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Bryant was very polite, and professionally. Helped find a room at a good price
Greetings Donna,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The desk clerk was most helpful. She was very knowledgeable and assisted my reservation.
Hello Richard,
We appreciate you taking the time to provide us with feedback! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind or your future travel needs!
Kindly,
Melanie Planelles
Francisco Ismael was the absolute best!
I absolutely love him
Greetings Carmen,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Wanda did a great job. She knew what I needed and what my guys needed and took care of their lodging needs! If the hotel is any indication of her excellent service they we made a great choice booking their room there.
Hello Jose,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Wanda, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I had a wonderful time there and can't wait to do it again
Greetings Sharon,
We greatly appreciate you taking the time to provide them with feedback! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called and was told the pool was open and it was not.i do not want be charged for it
Hello Emily,
I'd be happy to further assist you! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H for your reservation and I'd be more than happy to take a look into your reservation. Feel free to reply with the itinerary number, or you could also escalate it to me personally at [email protected]. I look forward to hearing back from you!
Kindly,
Melanie Planelles
Anjelica hung up on me when I asked what company sh
Greetings Brooke,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected], I look forward to hearing back from you!
Kindly,
Melanie Planelles
It was very easy & appreciate the gentleman's ease with my reservation!
Hello Ruth,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
My experience was effortless thank you so much for the professionalism
Hello Denise,
We appreciate your feedback! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Was quick and easy but price was very different than what they showed on their website. Other than that she was very helpful
Greetings Pedro,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
He was very helpful and professional. I appreciated his assistance during a stressful time.
Hello Paul,
Thank you for your feedback! We are happy to hear that our team was able to assist you, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
We had a complication at another hotel because we have a small dog. We were lucky that Daniel was able to find us last minute lodging and informed us that our hotel would accept our pet! He Saved the day!
Hello Karen,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Daniel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Quentella,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Joyce, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles