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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Angelica was very helpful and knowledgeable and made booking a room quite easy.
Called for a room at her hotel & they were booked but she immediately checked the area & found us one of the last rooms in town, booked it over the phone & we arrived with a hotel room within the hour. She was our hero! Thank you from your friends from Northern Michigan
Hello Erin,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great service, understood our needs and took care of everything expediously. Knowledgeable and curious service.
Hello Mickey,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Emmanuel was wonderful in helping me book our stay! He was very thorough, explained everything very clearly and got us the best rate available.
Hello Mark,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Mariel provided me very positive response on questions about, room booking, shuttle, courtesy breakfast and parking spot for my car. It seems she's very well instructed for reservations help
Hello Sandra,
Thank you for your feedback, we greatly appreciate it. We hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Claudio was very enjoyable to talk with. She took care to ensure my specific reservation information was understood at my destination hotel by calling and confirming information omitted by reservation agent. Although this may or may not be of any significance upon my check-in, her taking time and showing concern to act on the matter was admirable.
Hello Steve,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Claudio, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Roxann was very pleasant but extremely difficult to understand. There were parts of her speech that I was unable to understand even after asking her to repeat.
Hello Janice,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My experience with Angel was very! He did a great job of explaining the rooms and what comes with it!
I was trying to ask when was the latest time that we could for check out instead of answering henkust kept circling around questions about my stay. He gave me a rate and told me It would be available but cost would be up to the front desk?
Good Afternoon Jewels,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected], I look forward to hearing back from you!
Kindly,
Melanie Planelles
Called and spoke to someone specifically about their being a pool because I'm taking my kids and some sites showed a pool and some did not. The person I spoke with said "yeah! There's a pool". I've come to find out that the entire reason we booked it (the pool) Is unavailable. Worthless waste of money!
Greetings Dulcie,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected]!
Kindly,
Melanie Planelles
A great help. Confirmed a reservation quickly and efficiently. Looking forward to my stay. Thank you
You didn't even know the name of the town I was looking for a room for my parents. Wouldn't let me contact the hotel directly for questions about the location. Totally disappointed!
Good Afternoon Michelle,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at [email protected], I look forward to hearing back from you!
Kindly,
Melanie Planelles
Very friendly, fast and efficient reservation. I was impressed with how smooth the process was over the telephone
Good Afternoon Theresa,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
To the point and very professional and friendly about all aspects of the Motel
Hello Michael,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Reservation was easy to make. Neal was very pleasant. I was not asked about reason for stay or given any information on medical or aarp discounts—any discount information would have been nice.
Greetings Denise,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Kellee did a lovely job. She was personal le. Asked clarification questions and helped me find a reservation of my liking.
Hello Emmett,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kellee, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planells
I was really treated well and the customer was outstanding. I was very pleased with her communication and ability to help with my reservations.
Hello Edward,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Fashinette was amazing. So friendly and helpful. I could feel her good energy. Such a pleasure to speak with.
Hello Alice,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Ohmygosh Alonso was absolutely fantastic! He had our rooms booked in 10 minutes. He was such a pleasure to talk to and extremely fun! Beautiful customer service đź’•
Hello Shiela,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Alonso, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was very knowledgeable my experience was excellent
Hello Elise,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emilio,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles