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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Had a little problem with clear speaking. Also, with answering my question about cancellation insurance. Otherwise she was polite and helpful
Hello Brenda,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
We are going to Boardman OH for my dad's funeral and need 2 hotel rooms. Salvador made it easy for me. I appreciated his help in booking 2 rooms.
Hello Janet,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Salvador, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very short interchange with this clerk however She gave me exactly what I needed and it was so helpful and I got what I needed on the next phone call. I had been stressing about it so thank you for your direct attention to my question.
Hello Vicky,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I was cheated by this organization. When I found out that my reservation was non-refundable and that I was charged for a refund plan. I spent two hours calling to get a refund for the ticket, instead I got an email that says I will only get credit versus a refund. I don't want credit, I want my money back $612.66.
Greetings Forough,
Thank you for your patience! I am pleased to inform you that a full refund of $612.66 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
She looked all over my area to find what I was looking for! She was so kind and helpful!
Hello Kristy,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Lindsey helped me above and beyond the usual scope! I was stranded and she helped me find a hotel that accepted dogs within seconds!
Hello Van,
We're so happy to hear from you, we appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Tim was very helpful and informative. His personality was very cheerful. He seems to enjoy his work.
Hello Dwayne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Tim, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Tami,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Charles was courteous and efficient in handling my request
Hello Shirley,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Lovely lady. English good enough to be understood and to understand my questions.
Greetings Shirley,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great. My question was answered quickly and very nice operator
Hello,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Excellent job. He was detailed in every aspect of the reservation
Hello Debra,
We're so happy to hear from you! Providing exceptional service is at the core of what we do, and we're delighted to hear that you had such a great experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I spoke with Julio Thursday evening when I was in a pinch trying to get a room in Atlanta, for Thursday night, I was tired and frustrated. He was very helpful, friendly, knowledgeable and went above and beyond to help me. I truly appreciate him and his patience with me, his professionalism, a breath of fresh air! THANKS AGAIN.
Hello Candice,
Thank you for your feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Julio, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Great very helpful and i love jose and am just babbling now to give you 50 groin characters give me a break
Hello Mike,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Efficient and compassionate so have an emergent situation and she was very patient and kind
Hello Dana,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Mildred was absolutely fantastic! Her kindness was truly exceptional, and her wealth of knowledge was impressive. She not only helped us navigate our options, but she also secured us the absolute best rate available! What an amazing experience!
Hello Lisa,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mildred, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
You did not listen, significantly effecting me. Let me explain, You booked the wrong amount of children, not with the block that I requested, and I didn't get the discounted rate that I was supposed to. This caused for them to have to cancel the reservation when I called back and this caused for that 200 something dollars that I saved to be on hold for 5-10 business days and they wouldn't help me with a voucher either. What you do and how you do it affects people. This reservation isn't a vacation and I don't have a bunch of Money. I am booking this bc I live across the state and my son is swimming at State for his highschool. I can't miss this and your mistake has created a significant bump in the road.
Greetings Nicole,
Thank you for bringing this to our attention! I am pleased to inform you that a full refund of $ has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
I am in a somewhat desperate situation with limited everything and she did her best to try and find someplace for me to stay. Unfortunately there was just not anything available.
Hello Angie,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very happy I got edgar he was very nice and polite
Hello Norma,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenda,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're glad to hear you had such a great experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles