On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
We monitor reviews for authenticity
Joyce was very articulate and went out of her way to help. Her service could never be matched.
I really appreciated the time and effort given in helping me find an affordable hotel. I've never traveled to Massachusetts before, and the lady who spoke with me on the phone was incredibly helpful and supportive, and made me laugh!
Hello Suleeta,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I requested a rate for the block of rooms for Sister's Scrapbooking which I told the agent is $90. I thought the total she gave me was high. She said the with $90 a night is including all taxes and fees. I just got my confirmation email and she charged me $141 a night! What a scam! I'm so pissed. I'll be getting some money back one way or another!
Hello Cynthia,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at Melanie. Planelles@HotelPlanner. Com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Needed two room for two nights. Got a better location with a marginal cost increase. Safer area of lodging with a reputable hotel in Radisson close to my venue. I had struggled with online booking and was completely frustrated. Talked to Jacob, who lives in Vegas and talking to an agent who is familiar with the location made this booking safe and convenient. Local agents that know the area is competitive advantage.
Thanks Jacob, nice job! #H*******
Pete Lana
Hello Peter,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jacob, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Jay,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The hotel I wanted for a conference was all sold out. The sister hotel also said sold out in the website which means I would have to drive 20 minutes to and from the conference. I called the sister hotel spoke with Lauren who stated they had rooms available and she booked me with the discounted rate! I'm so happy now when I want a break from the conference I walk across the street and I'm there. Perfect
Hello Angela,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had sich a great experience booking your reservation with Lauren, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I appreciate how helpful Reynaldo was to book me a different location since my 1st choice was booked
Greetings Jessica,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very pleasant very easy to work with. He did a great job with confirming everybody's names and giving me my confirmation numbers.
Hello Kim,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're delighted to hear that you had such a great experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Excellent customer service. Attentive to my needs. Answered all my questions
Hello Lorinda,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Edgar was a great help. Always wonderful service when I stay at Holiday inn Euclid drive Cleveland ohio
Hello Sandy,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Cindy was very pleasant, very professional, very courteous and help me with my reservation on my accommodations, giving me the comfort that everything would be processed and offered to me for my disability and I believe she is an amazing beautiful person. I mean, I just loved her energy and her customer service skills and I hope she gets further into the company because this young lady is very professional very polite and very helpful
Hello Ada,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Cindy, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Kyla was great. Very clear. Gave every detail. Very kind and appreciative and thankful on the phone.
Greetings Camillie,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Neal was very efficient and helpful in finding me a pet friendly hotel and room for this evening.
Hello Carrie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called to make a reservation at Marriott but quickly found out they didn't accept pets, so Mark was able to make me a reservation at the Hilton instead and he was very helpful!
Hello Kelly,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're delighted to hear that you had such a great experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Destiny was able to get me a reservation close to. Salem (final destination for night) and I was very glad to get off the highway after a 10 hour drive! Polite, spoke English and explained whole process. Never been to Albany so had difficulty trying to get into motel and then computer not working. If no reservation in advance, might not have been able to stay (10:30 pm).
Hello Sue,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Destiny, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Katie,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're happy to hear you had such a lovely experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was extremely patient and helpful! Looking forward to my stay.
Good Evening Amanda,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The hotel could find no evidence of the reservation. We called hotelplanning.com, but the agent was of no help with finding the reservation. I requested cancellation of the charge since no reservation could be found. I have spoken with the credit card company about disputing any charge.
Greetings Timothy,
We appreciate you bringing this to our attention! I am pleased to inform you that a full refund of $2,071.40 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
She was thorough, Knowledgeable, and efficient. She was able to locate a great hotel to celebrate a birthday celebration.
Hello Tangela,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Hello Joan,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandra,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles