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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Jacob Raffit helped me tonight and he was a rock star! We needed a pwt friendly reservation for tonight after our original reservation turned out to be at a hotel that was closed for renovation. Very nice, super helpful, got us a what we needed!
Very cordial. The experience was pleasant and informative. Check in time and check out time was given. The reservation number was given also.
Hello Russell,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
It was great and he was extremely helpful. I really appreciate how he went above and beyond to help me.
Hello Riquita,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Representative was helpful. He seemed to know the area and was informative and had a very positive upbeat demeanor.
Hello Regina,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
When I called to make a reservation. I was helped immediately. Miguel was friendly and assertive and informed me well with my questions
Hello Jamie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I was amazed with his patience and how he worked with me for the best deal. He is very nice and I would love to have him as my representative next time
Hello Lisa,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very patient and helpful. Michael helped with having to go to a second credit card entry so that the reservation could be processed.
Hello Roger,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very good thank you plus the whole Disney family which consists of 100's of characters **************
Hello Timothy,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Emmanuel was prompt and professional. He was helpful when my card wasn't going through and patient. I never felt rushed.
Greetings Kimberlie,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called to reserve a room and was connected to Shannon, I did not get her last name. Her bubbly personality was a breath of fresh air, it put a smile on my face at a time I was stressed. She handled my request effortlessly. Than you!
Hello Christopher,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Shannon, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Alex was kind and took my reservation and was very patient with me. He explained everything to me and gave the rates of what l had to pay. He answered all of my heart. He was brilliant in his work. I really appreciated him. Thank you Alex.
Hello Lola,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Alex, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I appreciate the gentleman's assistance and patience. Very professional and represented your company well. Thanks!
Hello Cliff,
Thank you for your feedback! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Julia made my experience seamless. She answered my questions promptly with her knowledge. She was genuinely friendly. I could almost 'hear ' her smile.
I hope I have the pleasure of putting a face to the name during my overnight stay 4/13.
Greetings Shelly,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Awesome... definitely keep her on board... extremely friendly and it was a pleasure to have some one that understood what I needed... thank you christie
Hello Jamie,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
He was very easy to work with and extremely helpful with making my reservations. A joy to work with.
Hello Kathleen,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Humberto helped me book my stay and he was very personable and kind and helpful. He had clear communication and always asked if I had any further questions. I hope all customer service agents can strive to be as good as him.
Hello Brook,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Humberto, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I talked to someone by the name of Lewinsky, he was very pleasant, there was a little bit of language barrier but, we got the job done.
Hello Angela,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Kim was professional and easy to handle our reservation quickly! Much appreciated and look forward to going there again
Hello Sharion,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kim, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I talked to a young lady that was very kind & extremely helpful even though I wasn't able to stay at Ur place bc it's a campground
Greetings Thomas,
Thank you for reaching out and providing us with valuable feedback.
Kindly,
Melanie Planelles
Excellent! Very helpful, nice and pleasant. Fast, easy and no worries. This is our go to hotel for sisters trip every year
Hello Sandy,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Victoria,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jacob, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles