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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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She sent/texted me the front desk number pretty quickly. She was very polite. But cojj in Kent provide any additional information on the waitlist for Ohana Weekend.
Edgar was very helpful and explained everything to me. He was extremely patient, because there was a glitch in the system with my credit card.
Hello Miriam,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Dawn was helpful and detailed. Great reservations experience. Polite and patient with confirming all details including directions to the hotel.
Hello John,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Dawn, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very helpful and friendly, not use to that these days. She went beyond her job to help me load my app as well!
Hello John,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Marga assisted us very well. I am hopeful that the hotel will give us the room we requested. I appreciate giving someone a review but I don't appreciate being forced to write a book about my experience.
Hello Jaime,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Marga, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She did a wonderful job. She save us some money & explained everything clearly. I will certainly call again to make reservations instead of doing it on line.
Hello Don,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very professional planner. Knew his stuff and was very helpful. The only thing I would suggest is that he talk a little slower. All in all a very good experience.
Hello Kiz,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Timothy was great to work with, he let us know all the important information and did not garantee anything that was not possible.
Hello Diana,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Timothy, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Carlos did a great job finding me a room with parking for my trailer at the last minute. The room is great.
Hello Tom,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I needed to make a reservation for the same night. Mario made it happen. He was pleasant and helpful. He answered all my questions.
Hello Rose Ann,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mario, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Patrick was super helpful. Very efficient, and easy to understand. Traveling is super stressful. He made it a little less stressful. :)
Hello Ammi,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jorge was very helpful and knowledgeable. He was patient and kind. The room was a little pricey but we've stayed here 6 yrs ago so went ahead and booked it. Thanks to Jorge for all his help!
Hello Shon,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jorge, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Paul,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very professional and efficient. Nice personality and I was impressed with her skills
Hello Julia,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was so great and tried so hard to remedy our situation.
Hello Jennifer,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Martin was very friendly and personable. He did a great job booking our room for our stay for this coming weekend.
Hello Patricia,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Paige was great! Very professional. I had several questions and she answered them all clearly and accurately.
Hello Gregory,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great service agent, quick and efficient, kind and helpful. Thank You Carlos!
Hello Tera,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we greatly appreciate it!
Kindly,
Melanie Planelles
Melanie. Planelles@HotelPlanner. Com
I spoke with Oscar who was very friendly and told me my pet would be welcome at this hotel.
Hello Debbie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She answered all my question and she was really bad
Hello Sandra,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me personally at Melanie. Planelles@HotelPlanner. Com with any further questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karoline,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles