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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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It was a wonderful experience. I was treated with kindness and respect. The gentleman I spoke with was very kind and compassionate. He was also very knowledgeable of the amenities at the motel.
Excellent helpful service by "Alex'. He answered my questions, put in a special request, and spoke clearly.
Hello Julie,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hugo is an amazing employee, I was so pleasantly surprised to have someone in his position who was so professional, helpful, kind and courteous! I give him the highest accolades!
Hello Bibi,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hi Emily, sweetheart You were sooo professional on our call. Please forward my feedback to your supervisor. I would like to share the positive experience I had while making a reservation with La Quinta Inn, located in Tulare, CA. My representative Emily, was friendly, knowledgeable and extremely professional. I'll give her a 10 out of 10. She represented your company in the best possible way. Respectfully, S. Jones
*******000
Hello Sandra,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Emily, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She did a great job of giving me a price and no pressure when I needed to wait to book till I talked to the others. It was a little pricier than we thought.
Hello Susan,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Christine was absolutely a pleasure to work with! Christine found me the right place at the right time for the right price…. Couldn't be happier!
Hello Darryl,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very easy booking experience and very helpful. Our son was in a bad accident and had to be in the hopital. We have so much on our minds. Hotel Planner made being here a little bit easier.
Hello Lynda,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
From the beginning to the end of the conversation it was a 5. Well spoken, kind and very helpful! Can not wait to meet her.
Hello Maureen,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Tarah was helpful, courteous, and thorough! She answered all of my questions and gave me information about the area.
Hello Marie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I spoke with Rosa Amilka, for another night stay and MCM Fun Dome. She was very polite and met all my expectations for another night's stay. Very much appreciated Rosa 👏 💐. Blessings upon you always 🙏 Sincerely, Seturnino Tucker Jr
Hello Seturnino,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Rosa, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Christie spoke clearly and to the point. She was very helpful and a warm person. Thank you very much.
Hello Bonnie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Erika was better than outstanding. If there were a twenty star rating she would be a thirty. I just wish I could get her each time I made a reservation and I wish her all the best
Hello Robert,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Erika, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Polite and friendly and let us know was last room available... through well spoken thank you very much for the excellent service
Hello Cheryl,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
This person misrepresented himself, led me to believe I was booking directly with LaQuinta. Overcharged me by $54 dollars. I asked why he was charging me $150 for a $96 room, he said prices vary. He said I had to pay immediately because I was booking for today, then had me key in my credit card number and expiration date. He asked me not to key in my CVS code on the back of the card, but instead read it to him. Now I've got to cancel this card because I don't know if it's compromised. I thought I was talking to a LaQuinta representative. Worse yet, when I got to the hotel I had difficulty checking in because they wanted me to pay them for a "prepaid room ". That was only when I learned I booked through a third party. Totally misled!
I was trying to book a room for April 22. There were rooms set aside with a Kemin rates. I was coming in for R. W. Nelson funeral. But you could not find anything.
Hello Kathy,
We apologize for this interaction but I'd love to help. Please feel free to reach out to me personally at Melanie. Planelles@HotelPlanner. Com with any questions or concerns!
Kindly,
Melanie Planelles
He was friendly, helpful, patient and so nice! Thank you Manuel! (I am entering the required 100 characters)
Hello Virginia,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Julio was very knowledgeable and helpful. When he didn't know something he got help to find the answer.
Hello Mel,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was helpful and assisted me in getting the best rate. With Prozac soaring she was patient, friendly and professional.
Hello Gloria,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very helpful and professional! Listened to me and was very patient and resourceful. He was knowledgeable of the area and surroundings.
Hello David,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Jorge Isai was a great help with reserving our room couldn't get a better employee that him he's awesome
Hello James,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebecca,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles