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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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After speaking to several (3) others who were unable to assist with my problem; she was successful in solving this complicated request!
Had a great call to get my room booked!
Very helpful and knowledgeable Super 8 by Wyndham Appomattox VA
7571 Richmond Highway Appomattox, VA ******* US
[Use guest name to check in]
Conf: R*******080
Itin: H*******
Check In: Jul 9 (2pm-1:30am)
Check Out: Jul 14 (11am)
Support: *******163
STATUS: CONFIRMED
Text STOP to cancel these msgs
Greetings,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Humberto was extremely professional, helpful and friendly. He quickly found the type room I wanted and made the reservation process simple and straight forward for me.
Greetings Robert,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Humberto, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very well spoken, voice was clear and concise. Helpful and found the best rate for us. Carlos had a very friendly conversation attitude and was a pleasure to speak with on the telephone
Hello Jo,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Kellee was very friendly and very efficient. It was a pleasure to have her assist me with my reservation. I would be pleased to work with her at any time. Thank you, Kellee.
Greetings Jennifer,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kelle, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
He was very nice and willing to help and very courteous. He went above and beyond and very professional and friendly.
Greetings,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Given a health issue, my voice is difficult to understand - especially over the phone. Robert could not have been kinder or more understanding as I booked my stay at Kahler on June 2. A few weeks prior, I stayed at Kahler with my son - who has cancer - and that was my first exposure to Robert. He is clearly a sensitive, caring and most helpful young man. I hope you know how fortunate you are to have hired such a sensitive and wonderful person. At that time, another employee - who is from Ireland, but I don't remember his name - was also so kind and helpful. You have a terrific staff, and I thank you for it.
Greetings Kathy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Robert, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The service representative was kind and helpful. I appreciate her professionalism. She made the experience a good one. IdlThank you
Greetings,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Miss Jennifer very patient and knowledgeable, meeting with my needs for the accommodations I'm looking for.
Greetings,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very helpful in making my reservation. We had a somewhat complicated scenario and Angelica was very patient and kind.
Greetings,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Terrible, mid conversation she hung up on me. I was telling her when I was coming and that I needed two queen room she hung up on.
Greetings Sean,
I'd love to help! Please feel free to reach out to me personally at [email protected] with any further questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I called to make a reservation last second for my son's rugby tournament and many hotels were sold out because it's a national tournament. It was a last-minute reservation that was needed with not a lot of hotels available in my preferences were very picky, I needed to be close to where my son's team was staying, the price was important and other preferences. The reservationist was super helpful patient and took a long time to accommodate me and very patient. I would definitely use this company again to make future hotel reservation reservations.
Greetings Christal,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was very personable and easy to talk with and understand clearly. She guided me thru the process and helped with my decision.
Greetings,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I was prompt service, with only seconds, no real wait time. May was very helpful with setting up my reservation. I'm looking forward to my stay. Thank you
Greetings,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called to see if a room was available for certain days in July. The customer service person was Pleasant and courteous.
Greetings,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very helpful, I'm satisfied with Edgar's help with my reservation concern cancellation and rebooking! Nice guy!
Hello Rebecca,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Stephanie was very helpful. The process was thorough, quick, and flawless.
Keep up the great work!
See you soon.
Greetings Grace,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Wonderful experience. Nirdaly was very helpful and went above and beyond to help me find a location with availability. Thank you.
Greetings Belinda,
Thank you for taking the time to provide us with feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Clean room, excellent facility, Lauren was very helpful. The location was conveniently located. Thanks, JG
Greetings Jamie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My agent Selam went above and beyond my expectations trying to help my out-of -town friend find a last minute room that would fit her budget for an important event the next day. She even called the hotel to confirm what our concerns were. It's so appreciated to still have customer service who cares. Thank you again.
Greetings Shauna,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Selam, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Judith,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles