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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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He was very interested in providing personal service…thank you! Awesome I'm very sure my reservation was made!
Mario Alberto who took my reservation is helpful, pleasant, professional, kind and accommodating. So patient in handling my request and issues with regards to my bring a senior citizen and disabled
Greetings Loida,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mario Alberto, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Edgar was very very helpful we were almost lost and he helped us so much. We appreciate him. He's needs a raise.
Greetings Nicole,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
It was quick and easy to check in and go to room. T he only negative was that the room was too cold and no way to adjust.
Greetings Stephen,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very well spoken and clear to hear over the phone. Directions were clear and not confusing at all. When asked questions the answers were clear. Great job helping me find an available room in the area I was asking about.
Edgar was very helpful and attentive to helping us get rooms booked at the last minute. We had some phone issues but he patiently worked with us through the noise.
Greetings Robyn,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Ebony was very cordial and helpful in arranging my reservation, she had a friendly personality and would love to have her on my team!
Hello Karla,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Eduard did a great job, covered all the bases and spoke clearly and slowly. There were no problems understanding him, which is awesome for an old lady. Thank you.
Hello Veronica,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eduard, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I spoke with Jessica on 5/25/2025 trying to make reservations at zone Inn and Suites on Cottonwood, Arizona. There was a glitch of sorts with that site. Her patience was impressive. She kept trying in a calm, polite manner.
Greetings Lynn,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jessica, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
From the minute, we picked up the phone until the time the conversation was ended we felt like we were treated really well. The agent was informational helped us to get exactly what we wanted for the price that we wanted with a view that we wanted and we are extremely happy with how she worked with us
Greetings Jeff,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very thorough description of reservation and options. Spent the time to review other times and dates available. Very clear and concise.
Hello Dennis,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Excellent very efficiency experience, good communication and pleasant. That's all I have to say today
Greetings Eric,
Thank you for your feedback, we're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Associates was personable, patient, complete and took the time to complete my extensive reservations with kindness and care.
Greetings Henry,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Pleasant voice. Paitent. Helpful with sign in.
All is well
Thank you. Shucks. What else can I say.
At least 100 letters. Nuts!
(how many now?)
Hello George,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
It was an absolute pleasure to speak with you this evening. We appreciate you going the extra mile assisting in booking a room for us over the holiday weekend. You were awesome! Best booking experience over the last two weeks! This Alabama girl rocks! Thank you
Greetings Billy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Paige, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very nice making reservations and answering questions! Hoping continental breakfast will be at 4:30 am before we go fishing!
Greetings Tracy,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Excellent booking experience as clear voice and follow through. Answered all questions thoroughly. As a result of this I will book here in the future.
Greetings Terijo,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Angela did a great job in getting me set up with reservations. She walked me thru options.
Nice attitude.
Good experience...
😉😊😚
Greetings Elizabeth,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Angela, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Shannon, took time to answer all my questions and was very knowledgeable. Great customer service. I have stated at this hotel many times and love it. Best place to say and best customer service!
Greetings Pamela,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Shannon, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Marsha was extremely helpful accommodating us with our reservations! We are very pleased with our experience!
Greetings Armine,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Marsha, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hester,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles