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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Eugene was super helpful with amazing customer service! (I've been in customer service for over 30 years, so I can tell when someone's genuine.) I told him about my trip and he found me the best deal for one of the busiest weekends, all in 7 minutes! I can't wait to stay with you!
I asked why my hotel rate was so expensive for a Super 8. I found out I was charged fees to protect me from being charged if I changed my mind or something. I declined this charge, however I still see it on my bill. I thought I was dealing with the hotel when I made the reservation. They informed me it was through a 3rd party. Kerri-Lee is the person that billed me. Was not at all clear why I was charged so much. I made 5 separate reservations for my current trip. Every one was very clear about charges and allowed me to opt out of the cancellation protection fee. Pretty disappointed in being charged these unwanted fees.
Greetings Randy,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I called for a room and the hotel was full, but Jaquelin took upon herself to find a room at another establishment. And helped me get it booked. This is exceptional, especially in this day and age! Thank you Jaquelin
Greetings Brad,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jaquelin, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
If not for Edward, I probably would not have booked our room.
Greetings John,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Julio was helpful, polite, and quick. He helped me extend my existing reservation in a timely and professional manner.
Greetings Danielle,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Nice gentleman I'm sure it can be a will be an asset to the company patience well spoken very appreciative of this gentleman Jonathan thank you
Greetings Gregory,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Cesar Arturo was very professional and helpful. Easy booking experience!
Greetings Susan,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
German was helpful with finding us a room which suits our needs as necessary. Needing a room for Saturday night.
Hello Marilyn,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Called Hampton Inn in Madison, GA. Within 3 minutes had my room booked. Very easy process. Customer service rep was great.
Hello Shannon,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Fernando was nice and professional. Got us booked very quickly and answered all my questions.
Greetings Carla,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Fernando, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
He was very clear in explaining everything and took the time at the end to review all the info and pricing.
Greetings Robert,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great job. Very personable. Dogs her job well. No more comments
Greetings Patricia,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
The lady was professional and very sweet. She was able to answer my questions. Also helpful
Hello Toni,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Very patient in explaining my options and ensuring I selected exactly what I wanted. Made me look forward to the stay even more!
Greetings Jim,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The man who got me a reservation at Candlewood in Auburn, AL was very nice & polite. I'd give him a 10.
Greetings Carolyn,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
Kerri-Lee helped me make my reservation today. She was very patient and answered all my questions. Very nice, professional and knowledgeable.
Greetings Tara,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part f your travel plans!
Kindly,
Melanie Planelles
Linus gave outstanding service today. He was very polite and he was understandable. He repeated information as necessary. I wish all customer service personnel were as good as he was. Kudos to Linus!
Greetings Phil,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Linus, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
It was a delight to do business with you on the phone, which I would much, much prefer than doing anything online with other booking agencies. Staff member was very polite, helpful, patient, and gave me all the information I needed. Keep up the good work.
Greetings Vicki,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The worst care of any company in the travel industry. I would be embarrassed to have this situation to occur in my company. We will stop payment on our end through our credit card company and will never try and use your help again
Greetings Gregory,
I have exciting news to share! I am pleased to inform you that a full refund of $140.83 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at [email protected]. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Jeanne was a tremendous help this morning with me securing my reservation. I was having trouble w the website and she explained why and made the reservation over the phone to insure a room would be available. Thank you.
Greetings Marianne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jeanne, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Tina,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eugene, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles