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HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,938 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Made a mistake double booking a reservation. Reginette was able to help me correct the mistake and get a refund in the process.
I've booked a reservation on 29/10/2019. I found there's a typo in my guest name and I would like to update it. I've tried to contact customer service in different ways (phone, email, live chat, facebook messenger, etc.) But I still got no response for over a week.
Greetings,
Thank you for reaching out to us. I do show that an agent was assisting you with your reservation and was awaiting the hotels confirmation that the names on the rooms were amended as changes could not be made in the company's system internally - Below you will find the information that we were able to locate in the notations of your reservation -
Update:
- Department Response:
Dear Partner,
With reference to your booking IDXXXXX as detailed below:
Hotel: XXXXXXX
Room Type: XXXXXXXXX
City/Country: XXXXXXXXX
Arrival: NovemberXXXXX
Departure: November XXXX
We have forwarded the names of all the guests for the 8 rooms on this booking to the hotel accordingly.
The hotel (Ms. XXXXXXX- Reservations) have confirmed that the guest list has been updated accordingly.
Regards,
Customer Experience Group
Information was communicated to you via email.
Finally Hotelplanner resolved and refunded my reservation it took awhile but, they were honest.
Thank you very much
Greetings,
This client disputed the charge for their reservation which prohibited our company from issuing a refund to them at the time that the hotel provided approval for the reservation to be refunded and this information was communicated to the mutual client. Until the dispute was fully closed out from the Merchant Service department we could not refund the booking.
We were able to follow up with the Merchant Service department and the dispute was closed this month (October) as such we have processed a refund for the clients reservation Refunded($365.26) | Card: VI and they can expect it in their account in the next 3 - 10 business days.
Regards,
HotelPlanner
I finally received the shameful email below after months of HP's completely deceitful practices.
First, they put me into a smoking room at a sold-out hotel in Lexington, KY, when I emphatically reserved a non-smoking room due to my severe asthma. I've since read other travelers endured the same unacceptable situation. That is HP's malicious, dangerous practice.
Then at the next hotel in Campbellsville, KY, they charged me for a 3-night stay when I only reserved 1 night and stayed 1 night.
For the last 3 months, I was lied to, insulted, slighted, snubbed, passed around, and ignored by HP's staff including Charity, Esther, Reginette, and "manager" April, not that she ever answers her phone calls or returns voice messages!
HP should not receive another hard-earned dollar ever. All of them should be fired!
Read this pitiful reply that I finally received via email, complete with misspelled "sencond," "you" that should be "your," "right" that should be "write, and "serviced" that should be "services."
"... Just wanted to advise you the sencond night of you reservation has been cancelled with a refund... It would be greatly appreciated if you could please visit "Hotel Planner Consumer Affairs and right a review and some feedback on the serviced you have received from me."
Frankly, "the service" I received was worse than deplorable! NEVER USE!
I had the pleasure of working with Reginette Exume for a reservation change, and she did a wonderful job at helping me, communicating quickly and efficiently. She really helped make my life easier, and saved my butt.
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
I found the lowest price and made a reservation, but the hotel name was different in the reservation confirmation I received.
It took four days to cancel this reservation. I think there's a problem with the system.
Thank you to the staff who kindly helped us with the cancellation process.
Next time, I hope you can meet with a low-cost reservation without error^^
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with attentive customer service, and we thank you for your compliments on their effort. We do sincerely apologize for the inconvenience that we do understand this caused you and we strive to provide you with a better experience in the near future booking your reservation using our services.
Regards,
HotelPlanner
Why will nobody at Hotel Planner work with me to receive a valid receipt for my stay at the Doubletree?
Greetings,
Thank you for your review. Can you please provide the itineary or confirmation number to your reservation so that we can assist you.
Regards,
HotelPlanner
I made a hotel reservation through hotel planner and it was made by them for the wrong hotel. I was incorrectly charged twice for this reservation three months ago and have yet to receive a refund. Hotel planner has been completely unresponsive and I still had to problem solve to obtain an actual reservation at the hotel where I was supposed to be staying. Once checking into the correct hotel, I was charged again since they had no record of me through Hotel Planner.
The customer service of hotel planner was atrocious. I was charged more than the discounted rate. I have been reaching out to the original customer service rep Sara Buchanan who has not responded. I also called an emailed a general number and email. I have not received any response that the issue is being looked into. I am a bride to be and considered hotel planner for my guests but I WOULD NEVER want one of my guests to go through this. I am astounded by the horrible customer service of hotel planner and will be pursuing this issue further.
Do not use this service
Called to make reservations rep got my name wrong on reservation. Spent 4 hours trying to get it corrected. Finally got someone in Fl. *******950. Said she would straighten it out and for me to call the hotel to verify. Called hotel it wasn't corrected
Greetings,
Thank you for your review. Per the information in our notes and the information in the hotels system the name to your reservation was amended internally with the hotel.
Please note that as we cannot make modifications on your reservation on our end the name change will not be reflected on the HotelPlanner receipt but rather internally through the hotels system – you will find the screenshot that was sent to you earlier this morning
Please let us know if you have any further questions; you are more than welcome to reply back to the email that was sent to you earlier this morning.
Regards,
Hotel Planner
Great customer service, guys helped us to find the perfect room that me and my friend were looking for.It was really difficult for us to find it until we contacted them and they sort us ou. Everything perfect as required
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
Amazing customer experience with hotel planner. Making last minute trips inexpensive. Was able to get us £200/night rooms with only 2 weeks away from the Grand Prix.
Greetings,
Thank you for your review. We are delighted to hear your feedback about the ease of use of our website to book your hotel reservation!
Regards,
HotelPlanner
This website is fantastic - super easy to navigate and has the best deals available. I really do highly recommend!
Greetings,
Thank you for your review. We are delighted to hear your feedback about the ease of use of our website to book your hotel reservation!
Regards,
HotelPlanner
Last minute stag do hotel booking, I was almost going to cancel as prices were sky high.
Hotel planner was able to get us something we could all afford and saved the day.
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
Booking solution are top draw! They Helped us get a room when I thought there was no hope. Top quality guys, much appreciated
Greetings,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner
I booked a hotel in belgium brussels and I must say this is a amazing site was super stress free and made everything clear. Great site will be using again.
Greetings,
Thank you for your review. We are delighted to hear your feedback about the ease of use of our website to book your hotel reservation!
Regards,
HotelPlanner
Used the site to book trips in Amsterdam and Lisbon at late notice and was pleasantly surprised at the ease of use and reasonable prices at such late notice. I've continued using Hotelplanner ever since!
Greetings,
Thank you for your review. We are delighted to hear your feedback about the ease of use of our website to book your hotel reservation!
Regards,
HotelPlanner
Anytime I plan or unexpectedly need to fly out. I always know I can count on HotelPlanner to ensure easy, hassle-free and efficient bookings. Therefore I would recommend this to anyone trying to get their holiday sorted out properly.
Greetings,
Thank you for your review. We are delighted to hear your feedback about the ease of use of our website to book your hotel reservation!
Regards,
HotelPlanner
There's no better group booking solution available on the planet. Helped us secure a room in impossible conditions. Where hotels in Monaco were £3000+ booking experts placed us a 20 minute cab ride away from Monaco in 4 star hotel for £200 per night only two weeks before the Monaco Grand Prix. Absolute no brainier
I was able to book my vacation through the website without any issue. For a reasonable price, i got a beautiful suite with my girlfriend.
Greetings,
Thank you for your review and we are glad that you were able to use the website with ease to book your reservation. May you have a great vacation!
Regards,
HotelPlanner Management Team
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
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Hi Joshua,
Thank you for your review. Our team takes great pride in providing our customers with outstanding and attentive customer service, and we thank you for your compliments on their effort.
Regards,
HotelPlanner