HotelPlannerReviews 4,951

I had a reservation for Perdido Beach, Alabama for September 16th thru September 20th. Hurricane Sally hit on September 16th in Orange Beach, Alabama and prevented me from going. The hotel warned me away and I canceled on September 15th. Per their policy, I was given a partial refund but they kept $225.95. It doesn't matter that the hotel warned me away and had to close for repairs. All that matters is that Hotelplanner got to keep $225.95 of my money for doing absolutely nothing. Stay far away from this dumpster fire of a company.

I was sold a Pet FRIENDLY room on Aug 6th. THROUGH HOTEL PLANNER. OVER THE PHONE WITH AN AGENT. Manchester Quality Inn Manchester, NJ Price 229.00. I then learned this hotel is not pet friendly. WE immediately told the INN OVER THE PHONE. This would not work and we contacted hotel planner to cancel and find a different room. Somehow we were shown as a no show. Diane G Manager of the hotel, after learning 4 weeks later immediately refunded my money. I am still waiting for Hotel Planner after 6 weeks of run around to put my money back in my account. I have reached out to Miriam. *******@Hotel Planner.com after Diane G manager of the quality inn sent PROOF that her hotel sent the refund and I have still not heard back. Such terrible customer service. A crazy amount of my time has been spent on hold with HOTEL PLANNER. I AM NOW TELLING EVERYONE I KNOW STAY AWAY

Customer service is was very friendly but I cancelled my reservation and I was still charged for the room of 115 dollars for a room that I one cancelled and two didn't stay in.

Early in 2020 I booked a room through HotelPlanner for late April. I'm the cautious type, so I made sure I was getting a reservation with free cancellation up to one day ahead of the reservation, and even paid a little extra for that. Of course I had to cancel the trip because of Covid-19. I went to Hotelplanner.com to cancel the hotel room, and found out the hotel had already closed down and cancelled all reservations for the near future. So I expected the refund to be processed more or less automatically, but to be sure I filed an inquiry on the Hotelplanner site. I never received any update on the inquiry, my messages weren't returned, and the refund never came. So I filed a dispute through my credit card, thinking it was a cut-and-dried matter since I could show the free cancellation policy on my booking confirmation. Well, Hotelplanner has refused to give me the refund, saying my reservation was non-refundable (in spite of obvious evidence) and condescendingly haranguing me about my responsibility to know what I was signing, blah blah. In fact, they used by booking confirmation as supposed evidence of their position! Well, I found out that when Hotelplanner sent my bank their decision the confirmation they attached had been falsified, with new text added saying the reservation was non-refundable. That's outright fraud, and I'll probably get my refund by showing them I know what they did. If you think somehow this was just an isolated misunderstanding, look up the company on the Better Business Bureau website and you'll see lots more complaints like mine. They're not only recent ones that might be attributed to covid chaos and financial hardship; they go back to well before the pandemic. You've been warned. Stay away from Hotelplanner.com.

I booked my last holidays with Hotelplanner as they offered me great deals with a wide range of selections. I like their app even better than booking.com as their customer service seems more engaged and answered me promptly when there was an issue with payments due to a voucher I had received from a friend. Hotel check-in was super easy as they already had received my details from Hotelplanner. Recommend to everyone, both for single and group hotel bookings.