On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
We monitor reviews for authenticity
My planner was excellent, sensitive to my needs, friendly and gave me the best rate available. Thank you
Dealora was very knowledgeable and took care of making our reservation quickly and in a professional manner.
Excellent customer service provided. Carolyn was very informative, courteous, and professional.
Sarah Jane was very nice to work with, we had the reservation done pretty quickly!
Neal was very accommodating and attentive to my needs.
Pleasant, efficient, convenient to do over the phone. Love working with a live scheduler.
Appreciate the great customer service.
She helped us out after a bad experience with the airlines. She worked thoroughly until she found us a room
I have been to very few hotel in my life so I had no idea how to do a over the phone reservation. He walked me through it to where I understood what was happening and confirmed everything with me before charging my card. By far 10/10
Adrian was very helpful and very professional. Thank u for your help
I'm a frequent traveler and my experience trying to modify a reservation this morning was a joke. Your staff and systems are horrible. The people managing the customer service department should all be fired. On a scale of 1-5 I'd rate this service as a Zero.
He was so informative and it seemed as if he had a smile as he gave the update on the room rates and all amenities. He did his best to inform and offer the best fare rates available. We will stay with your establishment above all others! Staff, including continental breakfast is all a plus! Thank you & awesome home away from home, Hooray!
The person assisting me was polite and answered my questions.
Gela at Courtyard Marriott in Dunn Loring Vienna, VA was very helpful, informative and personable in a professional manner, which made it easier for me.
Seriously the kindest customer service representative I have EVER dealt with! I felt like I personally have known her for years! Please remind her often at how great she is! I know being a supervisor myself we forget to compliment our high performers as much as we should be! These are the people you never want to leave!
From the beginning of our conversation her phone was glitching in and out. I won't blame that on her but the conversation after is what got the 1 star review. Rosa didn't seem interested AT ALL in figuring out my family needs. I told her our vacation dates.she never asked, she told me the price of the room...NEVER once said how many beds, what the amenities were NOTHING!...I ultimately asked her if this was her first day on the job! Rosa needs better training...using terms like "un hun"...very unprofessional. I hung up to book with another hotel for my family vacation...Thank Rosa for that🙂
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members