HotelPlannerReviews 4,952

Neal was professional and friendly. He was efficient and did a good job.

Phone conversation with Jenifer was very helpful with my room reservations. Was very knowledgeable, and verified all information was correct before booking.

Customer service was Very polite and helpful! Thank you for your help!

Excellent - great communication and guidance. I look forward to staying at the hotel.

The experience was pleasant. The person I spoke with was very helpful.

Brandon listened and asked relevant questions to help me with the reservation I was looking to book. He told me that someone will call me soon

Felt like I was being ripped off being charged $350.00 for 2 rooms with king size beds and the same price for single room with twin beds.
Alex seemed to take offense of my questioning this pricing.
I am not used to dealing someone like this when looking for accommodations.
Thank you for asking my input.

Very efficient and pleasant. She made booking my room effortless and helped me with refund protection. She offered a solution to my concerns

She made it easy to book and was very nice and informative.

My elderly mother broke her arm while staying at a hotel with this service. This was the only number I could find and all I wanted was the direct phone number for the hotel. The first woman hung up on me when she learned I did not want a reservation. The second person was polite but sent me their fax number and I still have no idea how to contact the hotel.

This was a total scam...my mother in law is dying and you people screwed me with price for my husband's hotel room. How dare you 😤. I want my money back.
86.00 compared to your price of 173.00. I want my money back!

It went very well. We had a bad connection while making our reservation on the phone while driving. Walden was very patient and polite.

Im at the hospital with my wife next door to the lodge. Because we live over 3 hours away I needed a last minute pet friendly room for the night. The young lady that answered the reservation line was so sweet, helpful and understanding. I just wanted her boss to know that you have a real winner.

Very courteous lady. Very helpful.
Easy to understand and well spoken.

Like gentleman was very patient. Looked at three different motels in Durango and got me the best rate. Very professional, kind and patient.

Very easy to make the Reservation. The person was very friendly and helpful.She made the experience as easy as possible.More places should have great personal like the person who took my reservation.

My many questions were answered completely and quickly. Mario was friendly and engaged in our conversation.

He was able to answer all of my questions. He was nice and friendly.

Booked the wrong hotel. Told him it's the wrong place. Booked the correct. Told me they were refundable. He was calling to cancel incorrect location but he hung up. Now I
Am told I booked 2 places at the save time. Not refundable etc. this has been a horrific experience.