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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,952 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Neal was was fantastic-got my reservations booked quickly and got me the best rate!
I called back because the person I talked to you in the morning never gave my message to Wendy. She gave me the phone number to reach Wendy. Zion was very pleasant and helpful. I got the last room that was allocated to our team so it was good I called back and got Zion who helped me get to the right person. Kudos to Zion for her help
I travel a lot for my job. Making reservations sometimes can be painful. But Jennifer made it great. She was very knowledgeable and friendly.
He was very pleasant and patient with me. He go me the rooms I wanted, it was all around easy to book my rooms!
Zion was very helpful and polite great customer service skills
Very friendly staff had a great state all times that I booked my reservations
Professional. Spoke clearly. Engaged. Accommodating.
Victor did a great job booking my reservation. I give him the highest ranking.
Awful👎🏽I parked my car at Sheraton on April 25. After returning from my trip this evening I needed a shuttle ride from BWI after a long flight. I asked the rep about information re: shuttle bus service and was redirected to a damn website to find out about the hotel's shuttle service. Awful that she couldn't even provide me a telephone for the shuttle service. Her answer? Go to a website. Really!?
Great ser.Reservation was done fast and easily. Will use this hotel again.
Good Afternoon Bob,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help! Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She was patient, resourceful and offered a great customer experience.
Making reservations over the phone with Kimberly was excellent. She was able to find a discounted room rate for us.
I was not sure if I had made a reservation so we went ahead with a booking. Timothy was very supportive and helpful. Thank you.
Offer $289 per night when the website said $161 without a AAA membership. Waste of time calling them.
Hello Jake,
We apologize for this interaction, your satisfaction is our top priority and I'd love to assist you if you have any questions. Please inform me of how I could further assist you, and I'll gladly address any inquiries you may have. You can reach me at [email protected], I look forward to your reply!
Kindly,
Melanie Planelles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alberta,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that the reservation process was fast and easy for you, we strive to provide excellent service and a seamless booking experience for all our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles