Hoteling
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Hoteling Reviews Summary
Hoteling has a rating of 2.6 stars from 453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hoteling most frequently mention credit card, customer service and confirmation email. Hoteling ranks 447th among Hotels sites.
We monitor reviews for authenticity
Hace más de una hora que hice una reserva, el sistema no me dio ningún número de referencia y no me llegó ningún e-mail de confirmación. Al intentar recuperar los datos reingresando a la página no solo no lo consigo, sino que el sistema no me indica nada acerca de una reserva anterior mía y me dice que no queda disponibilidad de habitaciones para esa fecha. Necesito saber si entró la reserva con urgencia, ya que tuve que anular otra reserva en este hotel por otra página porque hoteling ofrecía mejor precio, y en caso de no haber concretado esta, haría mi reserva nuevamente por la otra página. Además, desde ya, dejé los datos de mi tarjeta de crédito y quisiera tener la seguridad de que si no se concretó la reserva, no me la facturen. POR LO QUE VEO, EL SISTEMA NO ESTÁ FUNCIONANDO BIEN Y NO ES EN ABSOLUTO CONFIABLE.
The hotel was as described and the booking experience was painless and fast.
Hello Carolyn K.
I'm delighted to hear that both booking process and the actual holiday went so smoothly for you. Thanks a lot for rating us on five stars.
We look forward to welcoming you back again in the future.
Best Regards,
Magda S
The Hoteling Team
Found best rate for a great hotel in St Pete beach, FL. Called the hotel a couple weeks after booking half expecting to hear that they couldn't find a reservation. They did though and when I arrived yesterday, no hidden charges. Not sure how they got the rate so much lower than competitors but I'll keep and eye on them for future bookings.
Hi Mary D.,
Thanks a million for taking your time to share your fantastic experience. It's our aim to provide the most attractive deals and I'm glad you're pleased with the one we gave you. That's great everything went to plan and your stay was hassle free.
I hope to assist you this way many more times!
Kind regards,
Magda P
The Hoteling Team
Hola! Hice una reserva y la pague pero en el hotel me dicen que no tienen ninguna reserva. Necesito tener esto arreglado por que ya pague.
Gracias
Hotel Confirmation
Booking Reference *******
Llame al numero que encontré aca, me pasaron otro numero de reserva y luego llamé al hotel y estaba confirmada. Así que me quedo tranquila!
Llamen al número de Hoteling desde Skype gratis! Atienden rapido.
Hola Sheila,
Lo siento por eso. Confirmamos una reserva tan pronto como sea posible, pero a veces
Necesitamos más tiempo. Estoy feliz de que nuestro agente ayudó y ahora todo esta bien.
Gracias por su revisión. ¡Qué tenga unas buenas vacaciones!
Saludos,
Martyna
The Hoteling Team
Great experience! Everything worked out great with booking. Nice Hotel in St. Pete's FL. Will book with Hoteling again :)
Hi Jill W.,
Thanks a lot for such an excellent review! It makes me thrilled to know that you were so pleased with how great the whole experience went and with your enjoyable stay.
I'm looking forward to seeing you again!
Kind regards,
Magda P
The Hoteling Team
I found my hotel very easily and was able to secure a great deal with Hoteling. Will use this site again in the future.
Hello Monica K.,
I'm really glad to hear that you was easily able to find and book the most suitable deal.
Thanks for your kind review and I hope to assist you with number of your bookings!
Kind regards,
Magda P
The Hoteling Team
Using this site to book was simple and stress free. A lovely change to be able to book a hotel only without penalty or extra pages to get through because I didn't want flights. I will use this site again and can thoroughly recommend them to anyone.
Hi there,
I'm really glad to hear that you find our website user friendly and efficient, great that the online booking went without fuss for you. Thank you for your kind comment and recommending us to others.
Enjoy your time away!
Best Regards,
Magda S
The Hoteling Team
The booking process was fine but I was very disappointed to learn that I got charged an international conversion rate either though I booked it in AUD dollars
Hello Cathy J.
Thank you for taking your time to acknowledge us about your experience. Let me explain, that Hoteling is registered in Spain, and unfortunately some banks assume it's Spain located company so they charge an international conversion rate. Please contact your bank to clarify it with them. I hope it helps.
Best Regards,
Magda S
The Hoteling Team
First time using this site and everything was easy. Price was right and simple to navigate my way around to make booking.
Hi Rowena M.
Thank you so much for choosing us and taking time to post us your feedback! I'm so happy to know that everything went hassle free for you and you can calmly await your break.
Have a fantastic time!
Best Regards,
Magda S
The Hoteling Team
Hello Paul T.,
It's so nice to know that you're pleased with our booking process. I'm delighted it was a straightforward experience. Many thanks for sharing!
Kind regards,
Magda P
The Hoteling Team
We needed a hotel, looked into TRIVAGO, and you had the room we liked. We clicked, you answered quickly and efficiently, and in a few minutes the hotel was booked and paid.
Hi Dolors R.
I'm glad to know that your booking process went so smoothly. Thank you for letting us know about your positive impressions and I wish you a perfect stay!
Best Regards,
Magda S
The Hoteling Team
I was told I should expect a refund. But never got one, when I emailed, they tell me I don't qualify for refund because it was less than a week. But I had just booked it. Never again use them.
Hello Virginia G.
I'm very sorry for the misleading information you received. If you wish to cancel and it's less than a week till the departure date, unfortunately we will charge you the full amount you've paid. We are able to provide attractive and competitive rates, because of our strict cancellation policy in the contracts with our suppliers. This is why we have to charge the customers in case of any cancellations.
Once again I apologise for the inconvenience caused. If you want me to explain it to you further, please email me on [email protected] with your booking reference and I'll do so.
Best Regards,
Magda S
The Hoteling Team
No problems booking. Hoping hotel complies with agreement and I don't experience problems when I check in.
Hello Rose D.,
It makes me glad to know that you've found our booking process hassle free.
I wish you equally pleasant stay. Take care!
Kind regards,
Magda P
The Hoteling Team
The taxes weren't shown upfront WAY before I got to the confirm purchase page. It would be nice to see what the ACTUAL price of a hotel stay will be with taxes included.
Hello SJ H.,
Thank you for your honest opinion. We're trying to provide the highest level of service and all the needed descriptions, however I'm sorry for the inconvenience with local taxes information. I sincerely apologise that you haven't found this fact clearly stated at the initial booking stage. Every feedback is important for us, and I'll pass it onto the relevant department.
Kind regards,
Magda P
The Hoteling Team
I booked and got an excellent rate for 2 double beds. When I got to the hotel they said that only a king bed was booked which was not as agreed and I had to pay more money. After negotiation I ended up paying an extra $20 which is not a large amount but was still not what was agreed. A little disappointed to be honest.
Hello Andy M.
I'm awfully sorry for this unpleasant situation. I can totally understand it caused you frustration, so if you'd like us to investigate this for your with the hotel, please email us on [email protected] and I'll do my best to help.
Once again please accept my apologies for the inconvenience you have faced.
Best Regards,
Magda S
The Hoteling Team
Hi Shaun H.
You're very welcome! Thanks a lot for your five star feedback and appreciation for our service. We hope we will assist you with many more successful bookings in the future.
Enjoy your stay!
Best Regards,
Magda S
The Hoteling Team
Hoteling.com found me a great resort in the Dominican Republic last minute. I got a great all-inclusive deal for the best price (I looked around)! Check-in at the resort 5 days later was a breeze and I had a great week. Couldn't be happier. Thank you!
Hello Lian C.
I'm so pleased to hear about your positive experience. It's great that both your booking process and the actual holiday met your expectations, and you were able to fully enjoy your Dominican break.
Thank you so much for taking your time to post us this lovely comments and I can't wait to welcome you back again in the future.
Best Regards,
Magda S
The Hoteling Team
I made a reservation, had to cancel, sent an email, got a refund. It was all done easily. I think the fee for cancelling 2 weeks in advance was too high.
Hello Louise C.,
Thank you very much for sharing your opinion with us. I'm glad that both the booking and the cancellation process went smoothly, however I'm sorry to know that you've found cancellation fee to high. Please let me explain that we are able to provide attractive rates, because of our strict policy in the contracts with our suppliers. This is why we have to charge the customers in case of any cancellations and the information is stated while booking.
I hope regardless of this we will be able to assist you with your other bookings.
Kind regards,
Magda P
The Hoteling Team
I got great service. Much better and faster than hotels.com, trivago or expedia.
Hi ALVIN W.
Great to know that you have decided to choose our offer among other travel companies. Many thanks for your feedback and I hope you will enjoy your break.
Best Regards,
Magda S.
The Hoteling Team
Site was easy to use and gave the best price possible for my destination.
Hello Rosemary T.,
Many thanks for the highest note for our service. I'm glad to know that our website is seamless to use for you and that our deals are the most competitive ones.
I'm looking forward to seeing you here again!
Kind regards,
Magda P
The Hoteling Team
From the business
Easy to find, simple to book - find your perfect hotel with http://t.co/AodXvdqbHD.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Alejandro,
Lo siento mucho por esta situación. Por favor contacte con nosotros en [email protected]. Necesitamos mas tiempo para confirmar todos detalles con hotel. Se tarda hasta 72 horas. Otra vez, lo siento por eso.
Saludos,
Martyna
The Hoteling Team