HopperReviews 3,445

We missed our flight yesterday night flying out of a very small and not busy airport due to 8 minute difference. No one would help us because we booked though a third party. We were stranded and had international flights we were missing. Hopper took ours to get back to us. Won't give us a new itinerary after spending $2,500 on two round trip tickets. Quoted us a $1,400 fee to change flights. Wouldn't give us a refund. Spent hours waiting to hear back from someone. Don't waste your time or money. Book through the airlines.

I have to change my return flight and when I was checking in the agent told me that the name on the booking was misspelled. I emailed Hopper since everyone know we CANNOT call them because there's no number to call. The email support placed the blame on me! WTF, I can spell my name-I was able to fly to US without any issue. But after the flight was changed, my name actually changed. Now EVERYONE here who used this app knows once the booking is completed, we cannot alter anything, we have to email them to do that for us. So YES, they spelled my name wrong. I'm still pending if China will let me in to my next flight bec of their screw up.

NO! I was one of their victims. A friend of mine booked the same flight thru Skyscanner which is 325usd cheaper than Hopper fare. I cancelled the ticket that i booked thru Hopper within 30mins as soon as i have learned the price difference, but still they charged me for usd300 (half of the total fare) and never refunded my money back to my account. They acknowledged it and asked me to wait for 10 business days, even asked for my credit card statement to investigate why the money is not refunded yet by the airlines, they even asked me to wait for my credit card 2 billing cycles to submit to them, then in the end after more than 2months of chasing them, they denied that amount. They are thieves! Scammers! Do not trust Hopper! Read the other reviews online. I have all the exchange of emails to prove that!

Went to book a flight 2 months before rountrip from Oakland Ca to Las Vegas NV on allegiant airlines. I was quoted a $96.00 fare. They they kept spamming me with push notifications telling me that I needed to grab the fare rate as it was likely to go up in price substantially if I didn't purchase now. So, I did. Three weeks later I go on and the the same hopper app and the quote was $30. Cheaper for the same flight dates and airline plus I had to pay $40.00 per rounded trip just to bring on the a 22 inch carry on bag. Moral of this story is beware of these rip off 3rd party travel sites. They don't have your best interests at heart. They also have no price guarantee.

I was flying to india via frankfurt and munich. I booked my flight 5 months before my travel. Just a day before my boarding, hopper sends me an email saying my travel might need a UK visa becuase I had two stops in Europe. I was not aware of this situation, and so they were fair enough to give me a travel credit. Now when I want use my travel credit towards a domestic flight, they are charging me 200$ more than the actual flight rate plus a 300$ penalty charge for changing my booking. Their customer service is TERRIBLE. They never pick up calls and reply to email after 24-48 hours. Very disheartened, NEVER booking my ticket again with them.

If your trip is planned one only go thru hopper. If for some reason you have to cancel your ticket then you are done. They keep you wait for long hours and nothing turns out of it. Initially I thought of canceling the ticket and I was kept telling that I will get the refund and finally other guy told me that I cannot cancel the ticket and I have to reschedule my ticket even though my travel plan was not confirmed. Later I have to call the airlines and make the ticket open and the airlines clearly mentioned that the travel agent made the ticket as private and they cannot reschedule the ticket. But hopper kept on telling that they cannot make any changes to that ticket and now we are ending up paying very high fair for one way. They don't give u the proper response. Very bad. I do not recommend going thru hopper at all.

I had been using Hopper for a while, and it was fine. Then I have a trip planned for a couple months from the time I am watching flights, and prices spike, Hopper is telling me it's the best time to buy because they are going to either remain the same or go up further (at this point they were ~$400 per ticket rt). I purchase this through the Hopper app itself. Three days later, I get an alert from the app that there's been a price drop, to $198!. Three days later... off by $200. I reach out to Support, they give me the run around and tell me they can't do anything because they are beholden to the airlines, and there is no guarantee of the accuracy of their predictions. I was not accepting this as an answer, as them issuing a refund or reimbursement has nothing to do with the airline, it's about taking care of your customers. I was told a week and half ago my request was being raised to their leadership and they'll get back to me as soon as possible. I still have not heard back.

I continue to get alerts that the price is in the $200s. It's been like this for 2 weeks now. The fact they are not doing anything for a once loyal customer when their app is so incorrect speaks volumes about the company. They suddenly fall into the "we're just 3rd party" garbage expedia pulls. But this is different, they are claiming to get you the best prices at the best times, and when that algorithm doesn't work, they throw up their hands and say, oh well, it's not really trustworthy and it's just the risk you run using us. Oh, all right then. I guess there's no reason to trust your app or use it ever again. They don't care about their customers, and are little more than a 3rd party booking company with a gimmicky branding that doesn't actually mean anything, and can end up costing you hundreds of dollars, and they won't care.

I booked a flight & cancelled it the same day (just a couple hours after I booked it) & I was told that I was going to get my full refund back & that it was going to take 7-10 business days. On the 10th business day I called because the money wasn't back in my account & when I call the number it's disconnected! Great! So I shoot them an email & they told me that they already gave me my refund to a MasterCard with the last 4 digits 6119 LMAO! I didn't even pay with a MasterCard, I don't even have a MasterCard & those aren't the last 4 numbers of the card that I used to purchase these tickets! This is bull! & now they took out the same amount of money AGAIN from my account without my authorization! They keep taking money out of my account for no reason! I can't get in contact with these hopper people at all. I'm starting to believe that these people are scamming me! DO NOT PURCHASE ANYTHING FROM HERE! First & last!

Do not trust this company! They will change the dates and duration of your trip many times for no explicable reason. If you accept the first change (a time change) they say you accepted all changes so it's your fault. If you don't accept the change they say they had to accept on your behalf or you would have lost your money when British Airways canceled your ticket. If you object because you can't get off work on the new dates or can't afford the extended duration they blame the airline and the airline blames them. In the end you will be out hundreds of dollars.

I was tracking the price for Greece tickets for 3 months. The prices stayed consistent during that time frame and the tool indicated that the prices were not likely to get any cheaper so I went ahead and purchased two tickets. The next day the prices began to immediately get cheaper. By the next month the prices went down $300 per ticket. I asked hopper if there was any flexibility for me to re-book so I could save $600 and they would not help me at all.

Hopper is convenient for airlines but not helpful for consumers.