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Hopper Reviews Summary
Hopper has a rating of 2.6 stars from 3,445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 10th among Travel Deals sites.
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Had an error while using the payment screen . Still have a pending charge on my card but no flight confirmation. Tried to contact customer support but still no answer so I decided to try and book again . This time it went through all the way and I got my booking but at a higher price than my original transaction. Hopper has been great up until now . Needs better customer support. Hopefully this first transaction doesn't go through
Good features and convenient to use. However: I just lost a lot of money by obeying the wait signal. Flight was $400, then $440, and it said Wait. When it finally went to Buy, I clicked on it and now the tickets were over $500! What the heck? Hopper: please add the ability to review a graph to the projected price path. Every time the price changes, I could review the projected curve and make an informed decision, weighing wait time against the risk of the prediction. You could also add your confidence in the price, the further out you go.
Love this site. They always have the best flights and prices
I love how it predicts the prices. I feel more confident about investing in a ticket.
Hopper is my go to app for travel. They are very accurate and their watch list really works. I haven't used their hotel offers but I will.
Easy to use and reliable for watching flight prices for you. I tried to buy a flight through this and never received confirmation. I reached out to support and never heard back. My flight and money was refunded and I bought the ticket separately. Great ap. Poor customer service.
When booking flights home for Christmas I saw prices from $430-$530. Waited and checked on Hopper and got my flight for $398!! Thanks Hopper.
Very easy and user friendly. Makes the process extremely swift and easy.
Great app. Just writing a review to say I'm getting a bug where I'm notified a flight is at a low price and I should buy, but when I click into the app it says to wait. Looked for a way to report this internally but couldn't find one.
I had a hiccup with the payment loading screen. WiFi, was a no-go. sprint"
Always fast and easy to book! Love using this app!
Lover that it is so convenient. But when technical issues happen it's annoy
Hopper is the easiest to use application for travel!
I had an over seven (7) hour overlay in Puerto Rico. I believe this could have been avoided if you had tried another airline. Seven hours is just too long to wait for a connecting flight.
Used the freeze option to freeze a price. When I went back to pay for the ticket it told me there was no ticket. So I had to buy a different ticket that was about $400 more. Then the next day I checked the freezes ticket out of curiosity apparently I can buy it again?? Tried to contact customer service within 24 hours to see why That happened . Tried multiple times and it's been 3days with no reply.
Great App! Last minute travel... Great last minute pricing!
I used to use this app to look but would cross reference with more searching and I always found cheaper flights even just through google
I really appreciate Hopper for best service. I love freeze option. I have used Hopper multiple times to reserve flight for my trip to India. I highly recommend Hopper for to reserve flights. Hopper is the best. I never had any issues with Hopper. Good luck everyone!
I have been chasing my refund for the last 11 days, though the policy is 7-10 days.
Chat line has been unavailable for the period. The phone number references the down chat line, and emails bounce back.
A week into the dilemma, received an apology letter for not processing my refund... still waiting but no more communication from the company!
Be cautious with this unresponsive company!
I honestly don't take the time to write reviews but when a company is providing horrible customer service to their consumers. People need to know. You would think of the CEO came up with this company he would hire a staff of people to answer calls. Good luck if you're expecting a response from their "live 24/7 chat" thats a joke. It will take up to a week to receive any kind of a response.
From the business
Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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