HopperReviews 3,445

After selecting a flight, entering payment info, and confirming flight details, there is one last screen that's says "swipe to pay". Make sure the price hasn't changed because if it does, hopper does not notify you or bring any attention to it, they just list the new price. If you "confirmed" a flight for $1,000 and then "swiped" a few seconds later after it changed to $2,000 guess what you're paying? $2,000. Customer service does as little to help as the app does to notify you that the price changed. This is a really terrible business practice. If the price changes after a customer enters their payment info the business is obligated to notify the consumer. You can't advertise a $1000 flight and then charge $2000 without even mentioning the new price. I understand prices fluctuate wildly, but Hopper needs to actively notify the customer if it changes after a flight has been "confirmed".

EDIT: since posting this review I have experienced a complete turnaround by customer service. They are working on my refund as we speak and have been extremely communicative. Just wanted update my previous review as even if they aren't able to get a refund for me, they have really improved / impressed me with the service. I believe after this improvement I will continue to use the app.

My flight was cancelled by the airline due to weather less than 24 hours before scheduled departure time. Neither Hopper nor the airline were responsive to repeated requests to assist me in rebooking. Finally the airline responded saying I need to go through Hopper and I am waiting for a non-form-letter response. It seems insane to me that any company dealing with flight bookings would not have 24/7 live customer service.

flight to Croatia on September 19th from Athens to Dubrovnik. The flight was delayed which is not that big of a deal however the weather was bad and the plane could not land in Dubrovnik. We then landed in Split waiting a few hours for a representative from Croatia Airlines that we never saw. The information at the airport then given to us was to get on a bus after waiting hours. The bus took us to Dubrovnik which at this time was after 2am. We missed the car rental because the office is closed. Our hotel was in Lopud at Lafodia which requires a ferry or a private transfer that we could not get at 2am. We then had to stay at Dubrovnik airport and sleep in the entrance way bc the airport was closed and wait till 7am for our car rental to be open. I am beyond furious on my honeymoon that we had this happen to us. NO communication from Croatia Airlines! Many of us slept in the entrance way at the airport. We should have been accommodated. Not just dropped off at the closed airport at 2am. I spoke to HOPPER and they blamed the airline and the airline said they couldn't do anything for us bc we booked through a 3rd party. I am beyond DISGUSTED and will never use HOPPER or CROATIA AIRLINES EVER!!!

Booking through this app made my eyes bleed. It took 47 times to book because once going through the entire process of which I did get plenty of practice getting very fast at it it constantly said there were no longer 3 seats available. I am booking out of little old Redding CA at 10 pm so there certainly is not that many people booking this flight at the same time in Redding to have it change that much. I doubt I will ever go through that torture again.