Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hopper

Hopper

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Hopper?
grey stargrey stargrey stargrey stargrey star

Hopper Reviews Summary

Hopper has a rating of 2.6 stars from 3,445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 11th among Travel Deals sites.

service
673
value
648
shipping
277
returns
471
quality
555

We monitor reviews for authenticity

Donna C.
California
1 review
1 helpful vote
Follow Donna C.
Unfollow Donna C.
Share Review
Report Review

I set an alert on this app a few months out to be notified of the best time to purchase tickets. The app told me to wait. When the app informed me to buy, the price of tickets had gone up $130. This is certainly not what I used the app for. Definitely check another app out.

Date of experience: November 26, 2019
Diane W.
California
1 review
0 helpful votes
Follow Diane W.
Unfollow Diane W.
Share Review
Report Review

Fantastic site, easy to use, saves lots of time and $, provides plenty of options.

Date of experience: November 26, 2019
Robert N.
California
1 review
1 helpful vote
Follow Robert N.
Unfollow Robert N.
Share Review
Report Review

Hopper is useful for predicting the best fares for airline tickets. Just hope that no major changes happen with your flight, because you will never get in touch with an actual human being. I have been waiting for an email response since Sunday. Multiple attempts to reach someone through their app haven't helped either. I had previously recommended this app to several friends based on my first experience, but I will never book through these guys again.

Date of experience: November 26, 2019
Jay K.
California
1 review
0 helpful votes
Follow Jay K.
Unfollow Jay K.
Share Review
Report Review

Find the best and cheapest itinerary for your travel. The best thing, no additional fees, ads or other crap. Be sure to drop the $5 tip on hopper if their service helped you!

Date of experience: November 26, 2019
Jason W.
California
1 review
0 helpful votes
Follow Jason W.
Unfollow Jason W.
Share Review
Report Review

I absolutely love Hopper for planning all my trips, both domestic and international estimates are always on point and the alerts are super key to locking in the best rates based on my budget and preferences! Highly highly recommend!

Date of experience: November 26, 2019
Jay D.
California
1 review
0 helpful votes
Follow Jay D.
Unfollow Jay D.
Share Review
Report Review

Price Freeze Works!
October 22, 2019

Froze a ticket that was $252 and the price went up to $736 when I went back in to purchase it. I paid the $736 and received the difference back in 3 business days as promised. I was nervous about it when I purchased the ticket at the higher price, but sooooo thrilled it worked out just as they said. No issues! Yay Hopper!

Date of experience: November 26, 2019
Ben W.
California
1 review
1 helpful vote
Follow Ben W.
Unfollow Ben W.
Share Review
Report Review

Poor Customer Support
October 23, 2019

I've been trying to reach Hopper for over 5 days now via chat and email to change reservation dates. Nobody addressed my concerns thus far. It's good UI to see what days are cheaper and book the ticket. But if you need to change dates, you are doomed.

Date of experience: November 26, 2019
Virginia G.
California
1 review
0 helpful votes
Follow Virginia G.
Unfollow Virginia G.
Share Review
Report Review

I Love This App
October 22, 2019

I've been using Hopper for quite sometime for my traveling needs and I absolutely love it! The prices are reasonable and fair most of the time. I like how they added the "Freeze the Price" to the app as well.

Date of experience: November 26, 2019
Donna H.
California
1 review
0 helpful votes
Follow Donna H.
Unfollow Donna H.
Share Review
Report Review

Easy Peasy
October 23, 2019

Easy, inexpensive, no frills.....just get me there!

Date of experience: November 26, 2019
Linda T.
California
1 review
1 helpful vote
Follow Linda T.
Unfollow Linda T.
Share Review
Report Review

Hopper is all hype
October 23, 2019

Used to love this app but lately none of the prices are accurate when you actually look at the flights to book, minimum of 100 bucks more than what it says. It's useless now.

Date of experience: November 26, 2019
James L.
California
1 review
0 helpful votes
Follow James L.
Unfollow James L.
Share Review
Report Review

I have done a decent amount of traveling in the last three years to attend festivals all over the country and this is the only app I have used in booking every single one of those flights. If you're trying to travel more by saving more this is the app. It's been honest and accurate in their predictions which has saved me hundreds i absolutely love this app and I recommend to everyone who asks how I travel as much as I do

Date of experience: November 26, 2019
Patricia T.
California
1 review
0 helpful votes
Follow Patricia T.
Unfollow Patricia T.
Share Review
Report Review

I use this to watch flights for myself, family & friends. The website is very friendly. They give you the best price.

Date of experience: November 26, 2019
Steve V.
California
1 review
0 helpful votes
Follow Steve V.
Unfollow Steve V.
Share Review
Report Review

How i like it
October 24, 2019

Hopper has been and is the greatest thing ever since planning a flight, it even has price freeze and cancel accommodations for a tiny fee. I've never seen anything like it, i recommend it to everyone i know who constantly travels. It even has an option for you to leave a tip, with all the great perks, how could you not leave a tip .....Thanks hopper

Sign,

Happy
Customer for life

Date of experience: November 26, 2019
Mary R.
California
1 review
1 helpful vote
Follow Mary R.
Unfollow Mary R.
Share Review
Report Review

DO NOT USE
October 24, 2019

This service charged my mother twice even though they didn't book the ticket. Now she has no money to afford her RENT and hopper refuses to call us to handle it. Terrible customer service. What a scam!!!!!

Date of experience: November 26, 2019
Paul R.
California
1 review
1 helpful vote
Follow Paul R.
Unfollow Paul R.
Share Review
Report Review

Frustrating
October 24, 2019

Very frustrating to deal with hopper. I originally paid extra to have a quicker travel time, but that flight was canceled and i was moved to another flight with much longer flight time. They wouldn't step up and refund me anything or look to change my flight to a more efficient path, i was just out a few hundred dollars and given an extra 8 hours of travel time. Poor customer service.

Date of experience: November 26, 2019
Betty H.
California
1 review
1 helpful vote
Follow Betty H.
Unfollow Betty H.
Share Review
Report Review

DONT BUY FOR INTERNATIONAL FLIGHTS! They don't collect your middle name and then are helpless to add it later.

Date of experience: November 26, 2019
John Q.
California
1 review
0 helpful votes
Follow John Q.
Unfollow John Q.
Share Review
Report Review

Three times in a row I selected a flight and tried to book, only to have to "log in" via a text message link. Each time, the link reset the app to the beginning (without successfully logging me in) and the price went up. I'm now flying on days I didn't want to because I can't afford the additional cost that could have been avoided with a FUNCTIONAL LOGIN SYSTEM.

Date of experience: November 26, 2019
Adam Q.
California
1 review
1 helpful vote
Follow Adam Q.
Unfollow Adam Q.
Share Review
Report Review

Bad app
October 24, 2019

I chose the 48 hr price freeze and when I went to pay - the seat wasn't available.
The say in the Hopper rules That they will pay the difference of the flight that you find.
I sent him a text thru customer support...NO RESPONSE. Chose another flight- price freeze again - Thr app froze - No seat, no flight, no communication.hop down the road.

Date of experience: November 26, 2019
Nicole F.
California
1 review
1 helpful vote
Follow Nicole F.
Unfollow Nicole F.
Share Review
Report Review

Watch out, downloaded the app and did a few test searches. All flights were more expensive than just booking direct from airlines or using Google Flights. First search was only a couple dollars more, but another search from Louisville Kentucky to Orlando Florida was $448 on Google Flights and at American Airlines directly, and the same American Airlines flights on the same date were $463 on Hopper.

So it looks like Hopper is charging a hidden booking fee.

If you use Hopper to search, I would recommend booking directly through airline to avoid this fee. At the very least confirm your price using Google Flights.

Date of experience: November 26, 2019
Jessica G.
California
1 review
1 helpful vote
Follow Jessica G.
Unfollow Jessica G.
Share Review
Report Review

Beware everyone !!!Do not use this app. I purchased two round trip tickets of which my credit card was definitely charged ($996). The app was successful in charging me, but failed in confirming with the actual tickets I purchased. I got no email. The app doesn't show that I have a purchased trip, but my credit card was charged! There is no way to contact this company. No email support. I don't see a customer contact number in their site. I tried their main number which I think goes to their main office, but their voicemail was full and unable for me to leave a message. I tried my credit card company to reverse the charge, but they can't do anything until it posts. At which point I can take action and get this off my card. I'm extremely disappointed to be charged and NOT get any communication (email, text, call) from this company.

Date of experience: November 26, 2019

From the business

Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.


+500
See all photos