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Hopper

2.6

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Hopper Reviews Summary

Hopper has a rating of 2.6 stars from 3,445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 11th among Travel Deals sites.

service
673
value
648
shipping
277
returns
471
quality
555

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Deborah Y.
1 review
0 helpful votes
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ABSOLUTELY RECOMMEND!
December 26, 2019

The loss of a love one is always challenging, so when you make traveling arrangements, HOPPER has in the last 3 years come through for my family & I travels. ABSOLUTELY RECOMMEND!
Adaline

Date of experience: April 21, 2020
Mary K.
1 review
0 helpful votes
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Easy to use
December 26, 2019

Very easy to use! Helps find you the best deals out there!

Date of experience: April 21, 2020
Richard A.
1 review
0 helpful votes
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Stress free booking
December 28, 2019

I have used this app several times in a couple of years and have not had any problem with it at all.

Date of experience: April 21, 2020
Sarah G.
1 review
0 helpful votes
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I love Hopper they always have the best flight deals and hotel prices. It's easy and fast to find your flight and check out, they always provide you with details about the airlines you're flighting with like providing you with the checked bag pricing, insurance cost, cancellation cost, and of course the flight price. I recommend Hopper to all my friends and family

Date of experience: April 21, 2020
Diane L.
1 review
0 helpful votes
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Long story short, no more seats on my frozen flights, 3 I froze, and ended up paying $400 more...

Date of experience: April 21, 2020
Mike D.
1 review
0 helpful votes
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I have not only saved money but when I had an issue with a ticket they had a team of people trying to resolve the issue.

Date of experience: April 21, 2020
Michael X.
1 review
0 helpful votes
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It is so easy to use this website. Every time I keep an eye on a flight, hopper's predictions are right on. I am a fan!!!

Date of experience: April 21, 2020
Jason P.
1 review
0 helpful votes
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Such a good deal!
December 25, 2019

Awesome rates, as long as you don't book last minute.

Date of experience: April 21, 2020
Alex X.
1 review
0 helpful votes
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Thank you Hopper!
December 22, 2019

I am new to traveling and terrified of making an expensive mistake. Hopper made it easy for me to find deals, use discounts, and plan way ahead. It made me confident and excited for my trip rather than stressed and nervous. The only flight tracker that really works

Date of experience: April 21, 2020
Diane C.
1 review
0 helpful votes
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Great price!
December 22, 2019

I love love love this app. It's so nice to have a app that watches the prices of flights for you. Using this app saved me $100 on my trip!'Im one happier traveler!!

Date of experience: April 21, 2020
Frank K.
1 review
0 helpful votes
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This app was amazing and I used to check it weekly to track flights. Following a recent update though, I can no longer select multiple destinations within a single "watch" item and - the biggest issue - I cannot watch flex dates. This app went from amazing to nothing special. So sad, please bring back both functions!!

Date of experience: April 21, 2020
Nancy K.
1 review
0 helpful votes
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I've used this app quite a bit. It can be very helpful for flights. The only con is the customer service. When adjustments or questions come up it is very difficult to get answers. There seems to be push back when you do get in touch with them.

Date of experience: April 21, 2020
Steve I.
1 review
0 helpful votes
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Look before you hop!
December 20, 2019

Making it easier than ever to hop around the world! Let's me track prices, book the most affordable flights and features an adorable rabbiteverything I want and need in a travel app! Easily the best I've used, thanks guys!

Date of experience: April 21, 2020
Nick Z.
1 review
0 helpful votes
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I'm grateful
December 21, 2019

I've been using Hopper for a couple of years now, and it's been a blessing in regards to traveling. Being young and unexperienced in regards to cost efficiency and traveling in general, Hopper has provided an easy and quick accessibility to the best deals, while not having to deal with airlines directly.
Thanks for the lovely app!
-matt

Date of experience: April 21, 2020
Elizabeth Z.
1 review
0 helpful votes
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Amazing service
December 22, 2019

Hopper is just what I need for a lot of travel in my life. Great service and easy to use. Love it!

Date of experience: April 21, 2020
Ruth A.
1 review
0 helpful votes
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Great customer service
December 21, 2019

It was wonderful to get answers right away . Highly trained staff and very helpful

Date of experience: April 21, 2020
John Y.
1 review
0 helpful votes
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Helpful
December 20, 2019

So far, so good. Booked once using this app. I appreciate that I can watch flights for deals.

Date of experience: April 21, 2020
Georgia
1 review
0 helpful votes
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Hotel reservation
April 21, 2020

Our hotel is currently closed and our reservation was not showing in the system and we had to use the chat. I read a few reviews that had me concerned, however Kevin immediately replied to my wife and addressed our concerns. The best customer service ever if you ask me. Kevin you are awesome thank you for all that you do.

Date of experience: April 19, 2020
California
1 review
0 helpful votes
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Terrible, Terrible customer service. Unable to reach anyone in the company. I sent an email, not even an automated response back. I definitely wouldn't use them again and don't recommend anyone does.

Date of experience: April 16, 2020
Washington
1 review
1 helpful vote
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I liked utilizing Hopper to watch airline prices before I purchased. My first experience booking the flight through Hopper was fine, they have a feature called "Prize Freeze" that allowed me to reserve my pricing as I was unsure to buy. I ended up pulling the trigger. As things escalated in our world, I thought it best to cancel my flight. It was through Alaska so I had called them, they were happy to credit me in lieu of everything, but had to go through Hopper first as they are who I booked through. Hopper, even a MONTH later is unresponsive to me. Because Alaska cancelled my flight, I am also unable to chat through my "previously booked trip" because technically no trip happened. When I click from my email, it's as if no transaction ever happened. This is the ONLY way to "chat" them according to their FAQ's. No phone number. No chat option for cancelled flights. Absurd. Not even an automated response apologizing for the delay. Absolute trash.

Date of experience: April 16, 2020

From the business

Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.


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