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HopperReviews 3,445

2.6

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Hopper Reviews Summary

Hopper has a rating of 2.6 stars from 3,445 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 10th among Travel Deals sites.

service
673
value
648
shipping
277
returns
471
quality
555

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Carol M.
1 review
0 helpful votes
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New customer
January 14, 2020

So far so good. This process was a breeze. The prices are amazing! I'm looking forward to many more.

Date of experience: April 21, 2020
Patricia X.
1 review
15 helpful votes
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Do not book with these people. Their customer service is absolutely the worst I've ever experienced. I reached out regarding a concern with the payment for my ticket, and the only way they do ANY customer service is through their sh*tty chat' app.

They don't have any sort of customer service number.

They bombard you with bits and prewritten answers that don't answer your particular question, and your concerns just go unanswered for literally days. I sent mine 3 days ago ( which considering that we're dealing with a sum of money that is basically an entire month of my salary is very stressful) and I still haven't heard anything back even though they state the usual answer time is supposed to be 1 day. I just want to speak with an actual person and have my question answered.

These people are untrustworthy. Don't book with them. You

Date of experience: April 21, 2020
Karen B.
1 review
0 helpful votes
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I've used Hopper a few times and all I can say is that it makes the whole process of booking flights easy. I don't see myself using any other service anytime soon.

Date of experience: April 21, 2020
Christine U.
1 review
0 helpful votes
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Price Freeze
January 12, 2020

I froze my tickets at a specific price. The following day, I was ready to purchase my tickets. The price at checkout was way higher than the price freeze and the app crashed multiple times. At check out I was guaranteed that I was going to be contacted to refund the difference of tickets + my deposit.

I did receive my refund via PayPal but I was not expecting having to pay a higher price for my tickets.

Date of experience: April 21, 2020
Anthony Z.
1 review
0 helpful votes
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So satisfied!!
January 13, 2020

I just purchased a flight to Dallas from Fort Lauderdale through hopper, it's so organized and they don't charge you extra for the time you spend in the app, PLUS when you purchase your flights a cute notification with a bunny pops up and it's adorable, it makes it even better that it gets added to tour calendar right away!! Love it!

Date of experience: April 21, 2020
Stephanie F.
1 review
0 helpful votes
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So easy great price
January 11, 2020

Booked the trip in minutes easy fast and can't wait to go

Date of experience: April 21, 2020
Paul M.
1 review
0 helpful votes
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Awesome App
January 11, 2020

I had been watching for a return flight from Ft Lauderdale. Had settled on a $150 from another site but delayed buying and the next day I got a message from Hopper: Price drop: book now! Got the flight for $128! Will always use Hopper from now on!

Date of experience: April 21, 2020
Mary O.
1 review
0 helpful votes
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Glitches
January 12, 2020

This app glitches often for me. I have to reset the app everyone I go to pay for a ticket. It will stop sending me to the next page at that point until I restart.

Date of experience: April 21, 2020
Ben V.
1 review
0 helpful votes
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"Watch" is key
January 10, 2020

We have taken trips we never dreamed possible because of Hopper. Last year, we put a "watch this trip" on Tokyo, and got fares for $500 rt. In September, we "watched" and found a trip to Paris for $250 rt. Once we see that low fare, we go for it. Thanks Hopper.

Date of experience: April 21, 2020
Susan K.
1 review
0 helpful votes
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I've purchased several trips on Hopper and never had an issue.

But there was an update a few months ago that took away my favorite feature. I no longer see an option to search for a trip if your dates are flexible.

I used to be able to select to watch a trip in any given month(s), without selecting specific dates, and would get notifications on the cheapest dates to travel within those months. I can't find that option anymore which means the app isn't as useful nor does it stand out from the rest.

Wish I could contact customer service but that option is only provided if a trip is already booked.

Date of experience: April 21, 2020
Angela V.
1 review
0 helpful votes
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Seriously, this is the best app I've ever used to book flights. I recommend it to everyone amd always have a great and seamless experience

Date of experience: April 21, 2020
Melissa B.
1 review
0 helpful votes
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Awesome!
January 9, 2020

I absolutely love this app! The ease of use and ability to freeze price!

Date of experience: April 21, 2020
Jason Z.
1 review
0 helpful votes
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Flights
January 9, 2020

This was the best app for flights!!
Easy to use and excellent prices!!

Date of experience: April 21, 2020
Patricia Y.
1 review
0 helpful votes
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Flex Dates?
January 9, 2020

Have had a pretty decent experience with this app so far, however, losing the flex dates feature is a huge loss

Date of experience: April 21, 2020
Steve M.
1 review
0 helpful votes
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I love Hopper!
January 9, 2020

I love Hopper! It's so quick and simple and I book flights on hopper without any hassle. The app is very user friendly a kid could understand how to use it.

Date of experience: April 21, 2020
Robert D.
1 review
0 helpful votes
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I have tried to sign up/ in multiple times. I enter the phone number, I get the link, click on the link and the enter my details. However from there there is not place to hit "done" "sent" "sign up" in other words there is no way to continue the sign up process. Complete frustrating and garbage.

Date of experience: April 21, 2020
Steve I.
1 review
0 helpful votes
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So AWESOME
January 7, 2020

My daughter told me about Hopper and now I use it for both personal and business bookings. It's so easy and the savings are outrageous! I just love this app and can not believe I didn't know about it sooner. It's truly one of the easiest and most needed apps out there!

Date of experience: April 21, 2020
Steve X.
1 review
0 helpful votes
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Ubothered
January 7, 2020

The only spam notifications I don't mind receiving. Thanks hopper!

Date of experience: April 21, 2020
Deborah E.
1 review
0 helpful votes
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Not giving predictions
January 8, 2020

The app hasn't been showing flight predictions for 2 weeks now. No point in the app if it's not doing what it's supposed to do. It will show me flight prices but I want to know if I should wait to buy or not

Date of experience: April 21, 2020
Amanda E.
1 review
0 helpful votes
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Flexible dates
January 6, 2020

Why can't I do flexible dates/Flex Watch anymore? Didn't want to leave this on a review but I can't find an email for support.

Date of experience: April 21, 2020

From the business

Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.


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