Hop2Reviews 343

It took more than 2 weeks for this company to provide a response. First, they simply denied my ticket exchange, even though I paid them for a flexible ticket. I had to request help from the NYS Consumer Protection.
Of course, I know the passenger has to pay any fare difference. But I was literally charged an "airline penalty" for changing my ticket, besides the fare difference, even though I did pay a fee to HOP2 to have a flexible ticket (you did charge the agency fee, I have proof).
On top of this, my reservation was made by HOP2 without my email. I've been having a lot of trouble trying to add it. They didn't provide any guidance or any way to contact the airline (their app and website are not allowing me to add my info or pay for luggage).
Awful service. I would definitely recommend people to NOT use this company.

During the times of pandemic, we had several unpredictable situations arising and typically many travel agencies have been supportive and flexible except for HOP2. My husband and I were not able to take our international flight (that was bought before the rise of covid) due to pandemic, and HOP2 still had us pay penalty fees, and offered us only the voucher option worth of $200. Of course, we were not able to use our voucher within a year they gave us due to pandemic. We contacted them several times for the refund instead, or at least an extension on the voucher however they never got back to us. We are very disappointed by the 'customer service' (none!) that we were given.

They cancelled my flight due to COVID back in March 2020.

They issued me TRAVEL CREDIT to use before December 31,2021.

I tried to use this "travel credit" but it was just a hoax. There was no travel credit applied to my account, my name, or flight -- and they were unwilling to help at all. Worse - they've been leading me on this whole time about the travel credit (January 2022).

Stay away from this company at all costs -- they will steal your money like they did mine and countless other customers.

Email confirmation said one date different the itinerary so I missed my flight because of it. Not one person in this organization can even say sorry or give a solution for an email confirmation with different dates than the actual flight. Customer service was maybe the worst I've ever experienced. One hour on hold to be told the manager will call in 1-2 hours. I call 2.5 hours later to be told they can't do anything for me. Ask to speak to the manager. Back on hold just to be hung up on. Call again, on hold for an hour to again be hung up on. Called the airline and non of my information was on the reservation and they used another travel agency to book my flight. So even the airline couldn't help me. This is a scam company. I will never be using them again. After buying another flight out of pocket(love buying a flight twice) I am praying that the return flights are accurate and actually booked. Again, NEVER book with them, use someone with a little more creditability. Literally any 0/10. Worst travel experience in an already difficult time to travel. Spend you money elsewhere and be thankful to not get screwed by HOP2 the bank with you money

Hop2 makes booking a trip pretty simple. There were two viable choices available to me, of course I chose the cheapest. Really hoping flight won't get cancelled.

My cruise ship cancelled my cruise in Oct. 2021. Bought Hop 2 flight and insurance. Calledto get refund. Very rude. Told to stop calling. Said they called Delta to get refund. Said Delta refused twice. Called Delta. No such transaction. Rude emails to not put their airfare into dispute. Called many times. Transferred, transferred. No one could help me. Hung up on. Spent hours in the phone and sending in evidence for refund. Terrible company. Even with insurance, you will not get your money back. Do not buy tickets from this company. Also sent different policy info to credit card co. I am trying to dispute.

Asking as many firms as possible to acquire tickets is the simplest method to get a decent deal. I'd like to point out that hop2 provided me with a fantastic price. The booking process was quick and easy, with no issues.

After three weeks of struggle I am editing my review. After three weeks, these people said airlines did not confirm my ticket. They don't have seats available. I have attached the screenshots. I never asked for schedule change. They sent me an email twice regarding schedule change and I have accepted the changes both time. They have my money but they haven't issued the ticket. There is guy name RUPERT, he sent me an email in the beginning that he is working on my concern. But after that I sent him so many emails. He is not even responding to my emails. My fly date is coming closer and closer but these people not helping me. When I called customer service, I hold phone for 1.5 hrs and no response. When I call regular customer care, they just transfer to schedule change and again just holding phone for an hour and no response. Guys, I really have to travel to attend my brother's wedding. But now at last moments, tickets are 3 times more expensive than what I have paid to you. This is not done.
President of HOP2 "Brent Stewart", please read again your "NOTE" on your HOP2 website. Is your company seriously working as you have mentioned in your notes?

Wouldn't recommend! We cancelled flights during the pandemic and received vouchers. However, we were unable to redeem over $1300 of flight vouchers as agents claimed original T&Cs provided in writing were incorrect, so we had to use them on a specific route and didn't know. There was total inconsistency between agents and the information we were provided seemed to change monthly. Ended up being practically ghosted and had to write it off. Perhaps if you book directly and can take your journey it would be fine, but if there's any risk of cancellation/moving flights I would avoid.

Don't buy tickets with this company, I have a credit with them for $1888 and I have until December 31,2021 to use it, when I contact them I was told the airline doesn't approve the credit anymore. I also have all the proof of my credit and when I vi tacked the airline I was told there no problem for me to rebook my tickets with the credit. When I contacted Hop2 and told them what the airline had told me they said is complicated so we won't be able to re issue your tickets, after that they just stopped responding to my email. This company is a total scam and I hope someone could do something about this. Also, there's no supervisor ever available if you ask for one. I hope this message helps don't do business with this company.

Be careful with these guys, tried to save a few bucks but ended up having to spend hundreds extra. I even was left stranded in a foriegn country because they sold me a ticket on a connecting flight that didn't exist. I didn't find out until I was at the gate, and of course hop2 somehow takes no responsibility. Not reputable at all.

They'll ignore you after they get your money. Google their name plus scam and you'll see. Save yourself the headache of chasing them for a response or any help.

My flight was canceled by the airline, but I can't get hop2 to issue me a refund. I can only connect with "customer care" department that is really just a sales department. They insist I need to talk to the "schedule changes" department, but I've sat on hold for over an hour multiple times and can't get through to a human in that department. I also emailed them 7 days ago but haven't received a response. The next step is contacting my credit card company to dispute the charge...

Book my round trip flights from lax to jakarta for 661. Two days before flying out. I found out my flight was canceled and I flew from honolulu to lax to catch this flight on the 17th. No 7 day notice of the canceled flights. The United / ANA, would not honor to rebook the flight because all the flights are fully booked for the summer season and they would loose money on my fare. I ended up flying back home to Honolulu, on my expense and did not have a chance to fly out on my trip and went back home.
On the hop2 travel website, it says refunds may take 6 months. According to the department of transportation US government, it should take 5-7 business days for funds to be refunded to there credit card. If hop2 planned to screw with me on my full refund then why not take matters in my own hands. I found the president of hop2 travel Brent Stewart on Facebook. Sent him a message wanting a full refund or ill take matters in my own hand.
President of Hop2 travel home address:
Brent Stewart
7232 Glenview Dr.
San Jose, Ca *******
I sure got a response back as far as my refund. If I had a sit down with this guy it sure would of been ugly. Do yourself a favor book directly with the airlines or cheapoair, don't make the same mistake I did.

My flight was cancelled - I called the support #, no answers, their online chat didnt help, Still waiting to hear back. I leave in 3 days, and no flight booked!

I would give this a 0 star if i could. This has been the worst company to work and book a flight. I booked my trip to Thailand and because of Covid, the country is still not open. I just tried to cancel my flight and they told me I have to fly within one month. Not only is the country not open but I am a teacher so that is impossible. They never reply to emails to get things done, try to call you at all hours after I have mentioned that I work and I can't answer the phone. When I do take a break in my day to call, they don't help me and say a supervisor will call me later. I will never do business with them again and I highly suggest you don't either because even though you might get a slightly cheaper flight if anything were to happen... It's out of your control and a huge hastle and they do nothing to help you. It's so frustrating because it is no ones fault that their country is not open because of Covid when every other airline is working with you to allow you to exchange the tickets for a future date, this company is not. I'm not even asking for a refund, I'm just asking to keep my credit to be able to use when the country opens and when I can because of work! I would love someone to want to help make it right and have a credit on file for me to use by next summer when I can travel!

Maybe it's good before covid hit because no issues for anyone traveling. But in the middle of a pandemic you would think they would want to help customers

Was stuck in airport was told I have no ticket, was impossible to reach customer service, after finally reaching someone they had no solution juat told me they cant help i was there with one of my kids ended up buying a different flight out if my pocket, Now tring to get comoansation and comoany is not answering emails phone calls nothing, Dont book through them becasue if u will run into some issue u will end uo stranded!

Never travel with these people! They are 100% unreliable and the customer service is terrible. What is worse is they actually don't understand the current rules and restrictions. My connection was too short because of covid and the resolution was too bad buy another ticket the ticket was not refundable. They insist the software says it's an acceptable connection when even the airline says. That's not enough time.
Furthermore they offer low budget non code share segments in a combined ticket which becomes a problem but don't offer a option to fix the problem. Buyer beware and stay far away. Don't believe me do a google search and see all the comments and complaints.

Unfortunately, I have been trying to work with HOP 2 for the better part of 18 months. They are dishonest and quite frankly, corrupt! They have taken complete advantage of the Covid -19 pandemic and refused to reimburse said customers who purchased airline tickets via their agency.
Dyson, a representative of HOP 2 strung me along right up until our departure date, claiming a complete refund, and/or a rebooking without penalty. I received neither and currently have paid HOP 2 over $2200. 00 in tickets, cancellation fees, and rebooking fees.
Interestingly, HOP2's representative Dyson, will not respond to my multiple emails, nor take my phone calls.
I have filed a claim via my CC as well as the BBB.
Again, please be cautious, suspicious, and wary of HOP